Somewhere on here the Fidelity warranty was recommended. I did some research on it and every website I find says that it is horrible. Does anyone have experience with this warranty? Why are all of these ELW companies so bad?

C

 

Plenty of happy Fidelity customers here and elsewhere online, no sure where you're finding the poor reviews. Fidelity customers will chime in here soon.

Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777

 

Is this the company? Fidelity Warranty Services, Inc.

The BBB has it as a B rating and all of the reviews are 1 star.

The Consumer Affairs website has it as 1 star.

Just to name 2. I am not saying the warranty isn't great. I am just reporting what I read. Hopefully people will chime in.

 

182 complaints over 3 years on BBB, we sign up more Fidelity customers in 60 days as just one of their hundreds of retailers. The BBB also changed their star system recently it doesn't make sense. I've seen people like Car Shield or Endurance with over 3,000 complaints go from an F rating for years, then one day is at an A... I'm not sure what they're doing with their platform.

Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777

 

Fidelity has a solid rep; many threads of their great coverage and Trenton's excellent support

do a search and read the stickies on w213 amg and w212 amg subsections

 

As someone who has almost always purchased some sort of warranty, for the past 25 years, I will not speak to Fidelity in itself but the industry as a whole. I do have a Fidelity warranty and its been no hassle for me so far.

The main issue from a consumers standpoint is that a warranty item they thought would be covered, is not covered in full but maybe partly or not at all. This generally comes from the consumers misinterpretation of the contract they have signed. There are VERY different levels of coverage and the contracts state exactly what is, or exactly what's not covered. there's not a lot of interpretation.

Where I ran into an issue once was with a company that wrote too many policies, went into a "bankruptcy state" because the liabilities were too great, and the executors of the bank stopped paying for repairs for a period of time. It was something like 70m of policies with 10m on hand. The company was pretty good before that time to deal with, but had bad back end financials and they disappeared soon after, I think by being bought by another company.

So, when choosing a warranty, its not only important to read the contract and ask very specific questions, but also choose a company that is affiliated with as big a company as possible. Fidelity is sold at Mercedes dealerships, and the company pays Mercedes rates for Mercedes parts. If you have a covered issue, its as good as a new car warranty. A good dealer or indy with a Fidelity relationship makes it all go smooth but if you go to a non familiar mechanic that won't help you through the process, it becomes harder to accomplish yourself.

Talk to Trenton, the guy answering above. If you have questions, this is where employing people vs AI or an App is extremely beneficial. And im not speaking for him, but he will also be willing to help you down the line in further understanding coverage.

Lastly, you cannot expect to never maintain a car and then have warranty fix the problems. You have to maintain the car. There are rules to follow, and limits to be aware of. Some people are shocked that the warranty will not buy a 50k engine for a 10k car...but its written right in the contract.

 

I purchased Fidelity from Trenton when I bought my W166 AMG and it just paid for it self 3X's over. No hassle, no back and fourth. My only recommendation is that if you take your car to an indy shop, make sure they know how to work with the warranty company. What I mean is, they should provide the warranty company with all the necessary info to complete the work. That means hours, parts list and cost etc. Some shops are great with cars, but horrible with communication.

 

Thank you and agreed, I have a customer who right now has his car at what looks like a fantastic Ferrari specialist in Texas, however on the repair order submitted to the warranty company, no part numbers, labor hours, labor rates, or details to the diagnosis or repairs recommended... just a bill for almost $30K! haha.

Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777

 

Most people buy the lower plan coverage with high deductible and then expect the company to cover it for free ----
I have always had Fidelity on my cars and actually prefer Fidelity over any CPO program