Rear Hatch still Broken
Thread Starter
Senior Member
Joined: Dec 2007
Posts: 419
Likes: 30
From: Florida
2026 BMW 550e X DRIVE, 2024 GLE 450e SUV
Rear Hatch still Broken
I'm bringing it back for the third time this Friday. It still goes up 2 inches and then back down. They can't seem to get it right. Does anyone know if M.B. has issued a statement on this common problem? Thanks
MBWorld Fanatic!
Joined: Jan 2009
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From: Northern NJ
GLK 350 / Porsche 993
Here is an interesting (not really) thing I noticed. As you know, you have to hold trunk button on the key for a couple seconds for tailgate to open. But you can also hit trunk button (without holding) and then unlock button and trunk opens. This last method doesn't work always. Not sure why and what this means yet...still think there is a way to fix this by some button combo
Super Member
Joined: May 2009
Posts: 507
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From: Vancouver, (BC) Best City on Planet Earth
GLK 350X :0
F18Ben, when was your build date?
Ask your dealer to look up TSB on the hatch issue.
From this forum, for folks who had their motor replaced, problem is solved.
Talk to the service manager and warm up the heat...
Good Luck.
Ask your dealer to look up TSB on the hatch issue.
From this forum, for folks who had their motor replaced, problem is solved.
Talk to the service manager and warm up the heat...
Good Luck.
Last edited by mr.mbenz; Jan 4, 2010 at 11:15 PM.
Senior Member
Joined: Mar 2009
Posts: 341
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From: Gilroy
GLK Matte Silver|MB Arts strut tower brace|MB Arts rear brace|Shaved door and bumper trim|K&N's|
I had my motor replaced but since having it replaced the switch on the door doesnt work to close the hatch. So I am going to be taking it back in which will make it 2 times with 1 to go before they can call my ride a lemon.
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MBWorld Fanatic!
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From: Northern NJ
GLK 350 / Porsche 993
you prolly know this, but it works to close only when car is on (key is in on position) unlike opening that works when car can be on or off.
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Senior Member
Joined: Mar 2009
Posts: 341
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From: Gilroy
GLK Matte Silver|MB Arts strut tower brace|MB Arts rear brace|Shaved door and bumper trim|K&N's|
Senior Member
Joined: Mar 2009
Posts: 341
Likes: 2
From: Gilroy
GLK Matte Silver|MB Arts strut tower brace|MB Arts rear brace|Shaved door and bumper trim|K&N's|
Thread Starter
Senior Member
Joined: Dec 2007
Posts: 419
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From: Florida
2026 BMW 550e X DRIVE, 2024 GLE 450e SUV
Thank you for all your replies!!!!! On previous visits they told me it was a latch adjustment issue. Now I'm going to insist that they change the motor. My production date was March 09. I will let you all know what happens. Thanks again.....Frank
On previous visits they told me it was a latch adjustment issue. Now I'm going to insist that they change the motor. My production date was March 09. I will let you all know what happens. Thanks again.....Frank
Newbie
Joined: Dec 2009
Posts: 13
Likes: 0
2010 Buick Enclave CXL AWD1973 Jaguar XKE
They have changed motors twice in mine and the problem is now worse. Techs are doing what MB tells them to do, change the motors. Final straw was Hatch stopping half way up and refusing to move either up or down. Could not make it move manually. Stood in pouring rain for 15 minutes before I finally got it closed. That was it . Called MB and asked them to start Lemon Law Process. I'm afraid with all the complaints if they give m my money back it would open the flood gates for everyone else.
Thread Starter
Senior Member
Joined: Dec 2007
Posts: 419
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From: Florida
2026 BMW 550e X DRIVE, 2024 GLE 450e SUV
Update on my trunk problem
The service manager called me today to tell me that the trunk motor needs replacing to solve the problem. They just got it in and are replacing it tomorrow. I will let you know the final outcome when I pick up the car.
Senior Member
Joined: Mar 2009
Posts: 360
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From: Scarborough, Ontario
2020 CLA 250 4Matic Black
I have had mine open up unexpectidly a few times, at first I thought I must have hit the key fob by accident. Still can't rule that out so I am on the lookout, oh it never happened while I was driving.
Thread Starter
Senior Member
Joined: Dec 2007
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From: Florida
2026 BMW 550e X DRIVE, 2024 GLE 450e SUV
I picked up the car from Delray Mercedes service dept today. They admitted they had a number of GLK's with the same problem. The bottom line is that they changed the motor and they said it will solve my problem. I have my fingers crossed. I will keep you updated, hopefully they are correct.
Newbie
Joined: Dec 2009
Posts: 13
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2010 Buick Enclave CXL AWD1973 Jaguar XKE
I'm curious. How many people are driving GLK with Hatch that is not working properly? Mine has been in shop for 22 of the 53 days I have owned it. It seems I have read where several people are waiting to bring theirs in when service is due. Why are you waiting?
Super Member
Joined: Oct 2009
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From: Northern New Jersey
2010 GLK Black, Premium 1, Lighting, Multimedia, Appearance and Media Pkg, 2012 Corvette Grand Sport
22 out of 53 days what's wrong with that picture. Why aren't you insisting they give you a new vehicle under the lemon law. I had mine in for the windows and the hatch. They said that the hatch switch or button on the hatch it self should be squeezed at let go to allow the hatch to come up by itself. Never pull on the hatch when you release it. MB said that there are pressure sensors on it to stop the motor if it hits something going up or down. Don't want to knock anyone over now do we.
If you pull up on it to hard and it doesn't take much, the motor stops and the only way to bring it up or down is to use the fob or the switch. Can't manually move it anymore. Well at least that's what they told me. As far as the windows are concerned they could not make the problem occur and they said there were no codes in the vehicle so........ can't fix what they can't find.
If you pull up on it to hard and it doesn't take much, the motor stops and the only way to bring it up or down is to use the fob or the switch. Can't manually move it anymore. Well at least that's what they told me. As far as the windows are concerned they could not make the problem occur and they said there were no codes in the vehicle so........ can't fix what they can't find.
Newbie
Joined: Jul 2009
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GLK 350
to all of those who have the rear hatch problem. I had the same issue, the door would only open halfway and closed only if i pressed the button on the key. Turned out my wife had accidentally set some limited height opening function. To reset it just press and hold the big red button on the bottom of the hatch door for like five seconds until you hear two dings. That's it, it helped me, hope it helps you.
Last edited by looongcat; Jan 28, 2010 at 02:29 AM.
MBWorld Fanatic!
Joined: Jan 2009
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From: Northern NJ
GLK 350 / Porsche 993
to all of those who have the rear hatch problem. I had the same issue, the door would only open halfway and closed only if i pressed the button on the key. Turned out my wife had accidentally set some limited height opening function. To reset it just press and hold the big red button on the bottom of the hatch door for like five seconds until you hear two dings. That's it, it helped me, hope it helps you.
Member
Joined: Aug 2009
Posts: 220
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From: Richmond, BC
2010 GLK350 4MATIC, 2006 SLK350
Recenty the hatch on my GLk has been refusing to open at all when I use the keyfob. I hear it struggle, make some grinding gear noises and that's it. I took it in and they replaced the motor for me right away, I haven't had a chance to use it much afterwards but I hope it is resolved.
