I'm getting tired of this.
Thread Starter
Junior Member
Joined: Dec 2010
Posts: 51
Likes: 0
From: West Virginia
GLK350 4matic
I'm getting tired of this.
When the dealer did the 10K service on my GLK 350 4Matic, they overfilled the engine with oil. I had to take it back and have them take out the extra oil. I had the 20K service done today, and, they did it again. I even told the service writer to tell them to be careful and not overfill it again?? The detailed bill I got indicates these idiots put 9 quarts of oil in the engine - AGAIN! A look at the dipstick confirmed it. 
Guess I'll have to take it back again.
Regards:
Oldengineer
Guess I'll have to take it back again.Regards:
Oldengineer
Super Member
Joined: Mar 2006
Posts: 771
Likes: 7
From: Waikele, Oahu, Hawaii
2011 GLK350 P1, Multi-media & AMG Pkg; 2010 E350 w/ prem 2; 2018 4Runner SR5 Prem. 4x4
When the dealer did the 10K service on my GLK 350 4Matic, they overfilled the engine with oil. I had to take it back and have them take out the extra oil. I had the 20K service done today, and, they did it again. I even told the service writer to tell them to be careful and not overfill it again?? The detailed bill I got indicates these idiots put 9 quarts of oil in the engine - AGAIN! A look at the dipstick confirmed it. Guess I'll have to take it back again.
Regards:
Oldengineer
Guess I'll have to take it back again.Regards:
Oldengineer
I've done the oil and filter changes on my cars because I can't trust anyone else...lol. Maybe something to consider?
Pete
Super Member
Joined: Dec 2002
Posts: 910
Likes: 0
From: North Scottsdale
06 C 350 2014 GLK350
I have recently had that problem twice on my C350. Both times I had told the SA I didn't want the oil over the maximum mark. The first time, the SA asked me how I knew it was overfilled. I told him that is what the dip stick is for.
For the first time, they refunded my money for the oil change. The second time they gave me a free detailing.
It is very important that the oil level is at or even a little below the full mark.
For the first time, they refunded my money for the oil change. The second time they gave me a free detailing.
It is very important that the oil level is at or even a little below the full mark.
Thread Starter
Junior Member
Joined: Dec 2010
Posts: 51
Likes: 0
From: West Virginia
GLK350 4matic
I took the SA out to my car, pulled the dipstick, and layed the end of it on a clean paper towel to show him how far it was overfilled. He got his tech, and, the guy claimed he always puts 9 quarts in these cars because they "burn" oil and he wants to make sure they stay full. I about lost it. Anyway, 15 minutes later they had the extra oil out of it. Wonder how many engines and cat convertors these people have screwed up. What nonsense!
Regards:
Oldengineer
Regards:
Oldengineer
MBWorld Fanatic!
Joined: Nov 2007
Posts: 1,339
Likes: 11
From: Gulf Coast but not Florida
GLK350, SL63 AMG
He got his tech, and, the guy claimed he always puts 9 quarts in these cars because they "burn" oil and he wants to make sure they stay full. I about lost it. Anyway, 15 minutes later they had the extra oil out of it. Wonder how many engines and cat convertors these people have screwed up. What nonsense!
Regards:
Oldengineer
Regards:
Oldengineer
Super Member
Joined: Sep 2009
Posts: 527
Likes: 0
From: Old Dominion
2015 VW GTI.S4; 2016 Audi Q3 Prestige
I took the SA out to my car, pulled the dipstick, and layed the end of it on a clean paper towel to show him how far it was overfilled. He got his tech, and, the guy claimed he always puts 9 quarts in these cars because they "burn" oil and he wants to make sure they stay full. I about lost it. Anyway, 15 minutes later they had the extra oil out of it. Wonder how many engines and cat convertors these people have screwed up. What nonsense!
Regards:
Oldengineer
Regards:
Oldengineer
I would reem them a new one on the customer survey. People need to be fired on this starting with the training manager.
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Thread Starter
Junior Member
Joined: Dec 2010
Posts: 51
Likes: 0
From: West Virginia
GLK350 4matic
I seriously doubt that the dealership will try to survey me on this. They knew I was PO'd. From now on I'll do my own service on the car. I serviced the Jaguars I used to own myself, and, I doubt that this vehicle is any harder to work on.
Regards:
Oldengineer
Regards:
Oldengineer
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Senior Member
Joined: Jul 2011
Posts: 308
Likes: 4
From: Tennessee, USA
Red GLK350, blue '87 Toyota Land Cruiser
I reemed the young salesman I dealt with for, among other things, being totally unfamiliar with the car. Had no idea where the oil dipstick was, told me the heat sink on top of the engine was the computer, etc., etc. Never heard a word from MB or the dealer. Never been back either.
Senior Member
Joined: Feb 2012
Posts: 296
Likes: 23
From: Central coast California
2024 GLC300, 2014 BMW M235i
I just had a nice chat with the SA at the local M-B dealership where I bought our GLK new earlier this year. I recently had the 10k mile service performed and we talked about the 9-quart deal vs the 7.4 indicated in the operators manual. The SA says the GLK has both a low oil level warning and high (overfill) oil level warning. Can anyone here confirm this?
3.5L
3.5L
Member
Joined: Jun 2010
Posts: 140
Likes: 3
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(Lately I hear a lot of "creative" answers from [uneducated] SA's,
I'd call it BS, but maybe it is pure ignorance)
