Mbrace unlock not working
10-24-2015, 05:32 PM
#1
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Join Date: Oct 2015
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GLK 350
Mbrace unlock not working
I purchased my 2015 GLK 350 in July. I have been locked out of my car for over an hour at least 4 times. I am in a clear open area and follow the assistance each time. I leave my key in the car to go running. The mbrace App locks the car without difficulty. I return and then the mbrace App nor the call center can complete the unlock. Now I have been told that tech support is looking into my issue. I have sent the car back to the dealer and still I have been locked out. Anyone else experiencing this issue.
10-24-2015, 08:43 PM
#2
Junior Member
Reply to your thread on MBrace
I too am having similar problems with my MBRACE. But, I cannot lock my doors from my cell phone like before and they can't find my car 60% of the time!
My Post: MBrace - Not worth the Money? Being a Cancer Patient in re-mission and having 8 cycles of R-CHOP I was diagnosed with Chemo Brain! It effected my memory and attention to details along with simple multi-tasking!
I subscribed to MBrace hoping to have an aid to locate my vehicle, unlock & lock my vehicle and added protection when I am in the car! Well, going on 4 weeks now the service does not WORK 
I was having NO Problems before supposedly their UPGRADE
and now it doesn't recognize my car! I am paying for a service which does NOT HAVE Reliability, Boy, what happens if someone steals my car? Get in a serious accident, my wife has another heart attack behind the wheel and needs help? MBrace took almost 3 minutes to respond in the vehicle the other day!
I have called them 5 times now....same result, Engineering is working on the issue??? Well, I see they are getting my $20 a month For WHAT? I am really having disappointment in a Luxury Car Company as Mercedes-Benz with a critical service with such BAD Reliability. is having MBrace worth it? 
My Post: MBrace - Not worth the Money? Being a Cancer Patient in re-mission and having 8 cycles of R-CHOP I was diagnosed with Chemo Brain! It effected my memory and attention to details along with simple multi-tasking!
I subscribed to MBrace hoping to have an aid to locate my vehicle, unlock & lock my vehicle and added protection when I am in the car! Well, going on 4 weeks now the service does not WORK I was having NO Problems before supposedly their UPGRADE and now it doesn't recognize my car! I am paying for a service which does NOT HAVE Reliability, Boy, what happens if someone steals my car? Get in a serious accident, my wife has another heart attack behind the wheel and needs help? MBrace took almost 3 minutes to respond in the vehicle the other day! I have called them 5 times now....same result, Engineering is working on the issue??? Well, I see they are getting my $20 a month For WHAT? I am really having disappointment in a Luxury Car Company as Mercedes-Benz with a critical service with such BAD Reliability. is having MBrace worth it?
Last edited by toledotom; 10-24-2015 at 08:45 PM.
