Dealer says factory built the wrong car.
Thread Starter
Newbie
Joined: Dec 2019
Posts: 12
Likes: 1
2020 GLS 580
Dealer says factory built the wrong car.
Ordered a 580 in October. Heard last week that the build date was going to be 27 February. Got a call yesterday that the build date was moved up to 19 February, but that the car that was built for our PO was completely different exterior and interior color and options. Now suggesting a July delivery on a new build.
Any suggestions?
Any suggestions?
Member
Joined: Nov 2014
Posts: 136
Likes: 26
From: Seattle,Wa
2014 GL550,2020 GLS580
Ordered a 580 in October. Heard last week that the build date was going to be 27 February. Got a call yesterday that the build date was moved up to 19 February, but that the car that was built for our PO was completely different exterior and interior color and options. Now suggesting a July delivery on a new build.
Any suggestions?
Any suggestions?
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Wrong build?
Ordered a 580 in October. Heard last week that the build date was going to be 27 February. Got a call yesterday that the build date was moved up to 19 February, but that the car that was built for our PO was completely different exterior and interior color and options. Now suggesting a July delivery on a new build.
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Member
Joined: Sep 2017
Posts: 86
Likes: 18
From: Queens, NY
2020 GLS580
I know someone who ordered a GLS450 and ended up with one missing like 4 features. Window sticker literally said credit for missing features. It was even missing some standard features. It was weird and very distressing for my friend.
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MBWorld Fanatic!
Joined: Nov 2012
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A gaggle of MB's
The factory "on rare occasion" may build/ship a SUV that drop's a feature - and as reported they show that on the window sticker as a credit against the original build.
NO the factory does not change color or interior on a order - your dealer is blowing smoke up your *ss.
NO the factory does not change color or interior on a order - your dealer is blowing smoke up your *ss.
Member
Joined: Nov 2014
Posts: 136
Likes: 26
From: Seattle,Wa
2014 GL550,2020 GLS580
op you should have gotten a VIN during initial start of production,try and match it with car that dealer is offering you right now .Most likely it will not match(different car).I think dealer sold your built car to someone else for a higher price and trying so scam you by offering a completely different vehicle
MBWorld God!
Joined: Jul 2010
Posts: 31,277
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From: on my way
2012 CLS63
op you should have gotten a VIN during initial start of production,try and match it with car that dealer is offering you right now .Most likely it will not match(different car).I think dealer sold your built car to someone else for a higher price and trying so scam you by offering a completely different vehicle
Thread Starter
Newbie
Joined: Dec 2019
Posts: 12
Likes: 1
2020 GLS 580
Update:
They gave me a new build slot for May build and offered to cover any repairs to my current vehicle in the meantime. I have a PO number now. How do I track progress using that?
Thanks in advance for everyone's help!
They gave me a new build slot for May build and offered to cover any repairs to my current vehicle in the meantime. I have a PO number now. How do I track progress using that?
Thanks in advance for everyone's help!
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Production status
Only the dealer can track, unfortunately. Tell your sales guy you want a PDF of NetStar status every couple weeks, and if you don't get it bug him.
Senior Member
Joined: Dec 2009
Posts: 287
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From: McLean, VA
2011 Audi A4, 2014 E63S Wagon, 2020 GLS 580
