ray catena dealer comments
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ray catena dealer comments
Anyone have any experience with Ray Catena MB dealership in Edison NJ?
I'm planning on leasing an ML55 from them and I'd like to hear if anyone has had good or bad experiences from them?
Otherwise, I'd gladly hear suggestion for good NJ MB dealers, especially in the North, close to Manhattan area. Thanks,
VS
I'm planning on leasing an ML55 from them and I'd like to hear if anyone has had good or bad experiences from them?
Otherwise, I'd gladly hear suggestion for good NJ MB dealers, especially in the North, close to Manhattan area. Thanks,
VS
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From: New Jersey
02 CLK 430 -- 2006 S500 --now 2007 CLS550
Ray Catena are the worst
I had a horrible experience with Ray Catena ... If I had to rate the dealers in the area from worst to best (Best being where I ended-up buying my car)
1- Ray Catena (Worst)
2- Globe Mercedes Benz (Terrible)
3- MB of Manahtten
4- MB Morristown (Good service but not the best)
5- Estate Motors (Westchester NY) Best service and best prices.
Thats just my experience, I just bought a 2002 CLK430 and was shopping for a while till I landed one at Estate.
1- Ray Catena (Worst)
2- Globe Mercedes Benz (Terrible)
3- MB of Manahtten
4- MB Morristown (Good service but not the best)
5- Estate Motors (Westchester NY) Best service and best prices.
Thats just my experience, I just bought a 2002 CLK430 and was shopping for a while till I landed one at Estate.
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From: New Jersey
02 CLK 430 -- 2006 S500 --now 2007 CLS550
>Hi, Thanks for the reply. Can you elaborate on the worst >experience with Ray Catena's dealership. What kind of problems >did you have, bad pricing, poor service, hidden or poorly >explained fees, etc.
My answer to that is all of the above. They have very high prices and when you ask why they give you a sad story about supply and demand) Their prices are so high it would be useless to start negotiation. The service was also bad, the sales person talks to you with his nose in the air and no respect. So I just walked out.
>You didn't mention Benzel Busch in Englewood, any reason? I >had a good straightforward conversation on the phone. Also, I >called the MB in paramus, nj at Prestige Motors, very bad on the >phone, avoiding info, didn't want to talk.
Benzel Bush , I never visited personally, but a friend bought a E320 from them. He said they were ok, but he only got $500 less than MSRP. Cant really say much about them. I visted Prestige, but didn't talk to anyone, didn't have anything for me.
> What's wrong with MB Morristown? And finally, what made you > stick to Estate Motors? Sorry for bothering you swith o many
> questions, but all help is highly appreciated as I'm looking into > leasing for the next few weeks to 2 months. Thanks,
MB Morristown was proably my second choice, their prices are resonable and service is good. They just never had my selection. I finally went to Estate because of the selection of CLKs they have. And all of their prices were resonable to just on the CAR I bought. Also they gave fair value for my trade-in. And they added in a few extra things without me asking.
I hope this answers all your questions.
My answer to that is all of the above. They have very high prices and when you ask why they give you a sad story about supply and demand) Their prices are so high it would be useless to start negotiation. The service was also bad, the sales person talks to you with his nose in the air and no respect. So I just walked out.
>You didn't mention Benzel Busch in Englewood, any reason? I >had a good straightforward conversation on the phone. Also, I >called the MB in paramus, nj at Prestige Motors, very bad on the >phone, avoiding info, didn't want to talk.
Benzel Bush , I never visited personally, but a friend bought a E320 from them. He said they were ok, but he only got $500 less than MSRP. Cant really say much about them. I visted Prestige, but didn't talk to anyone, didn't have anything for me.
> What's wrong with MB Morristown? And finally, what made you > stick to Estate Motors? Sorry for bothering you swith o many
> questions, but all help is highly appreciated as I'm looking into > leasing for the next few weeks to 2 months. Thanks,
MB Morristown was proably my second choice, their prices are resonable and service is good. They just never had my selection. I finally went to Estate because of the selection of CLKs they have. And all of their prices were resonable to just on the CAR I bought. Also they gave fair value for my trade-in. And they added in a few extra things without me asking.
I hope this answers all your questions.
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From: Florida
2002 Mercedes S500
my brother bought from his S430 from Globe. He said their serivce was great, and sales was even better. I dont live in New Jersey but i do hear good things from Globe.... Ray Catena in Edison is horrible... do not buy nor lease from them. terrible!
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One more vote against Ray Catena...wonder how many more are there?
Anyone care to say something good for them?
Or maybe I should rephrase, when you favor a dealership for MB, what is it that you guys like, good price, good follow-up service, no hassle closeing once price is agreed, what else?
BTW, I notice they put their little mascots on the back of each vehicle they sell. Since it's advertisement on a car that you'd own/lease, how much do you think they take off the price just to put that mascot on there, or they just don't ask and stamp it in?
Thanks for the help,
Anyone care to say something good for them?
Or maybe I should rephrase, when you favor a dealership for MB, what is it that you guys like, good price, good follow-up service, no hassle closeing once price is agreed, what else?
BTW, I notice they put their little mascots on the back of each vehicle they sell. Since it's advertisement on a car that you'd own/lease, how much do you think they take off the price just to put that mascot on there, or they just don't ask and stamp it in?
Thanks for the help,
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Joined: Nov 2001
Posts: 500
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From: NYC
C32 AMG, C300 Sport
Globe is much better
I had two very unpleasant experiences at Catena... so I went to Globe from someone who gave me a reference. They were very nice and gave me a fair deal. I have had no problems with the car but the one time I took it in for an oil change, they were very cordial at Globe. They also have a large number of cars to choose from. Sales are not great so the lots are fairly full. You have a huge selection and some leverage to bargain shop.
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From: Dyker Heights, New York
2004 CLK 500
I serviced my CLK 500 today at the Ray Catena dealership in Edison NJ. Everything was all good and such. It was a pleasant experience...until I got home and realize that the covers around the tire arch were very loose missing a few screws and the encapsulation cover on the passenger side is missing (They had to touch those parts to get to the ballast). They either left it out by accident or it was screwed on improperly that it fell off somewhere. I called my service advisor there after I got home but its closed. Hopefully, I can write something good about them if they can fix and replace what they lost or misinstalled w/o charge!
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AlabasterWhiteSL ObsidianBlackML
Fatafury I'm sorry to hear that...I can almost GUARANTEE you they'll take care of it w/o charge
I just had two my trucks there last week, for my first one I got a call saying the car was done and ready to pick up, so i left to get it...during which time I remembered I forgot to mention a problem the day before about the windshield fluid not spraying, so I called them while I was on my way and let them know about the problem. Not only did they replace the pump which turned out to be broken but also replaced the temperature sensor which had gone bad (from a long time back)...both for free, and this on my older, 10 year old ML I had bought from them back in 97
I just had two my trucks there last week, for my first one I got a call saying the car was done and ready to pick up, so i left to get it...during which time I remembered I forgot to mention a problem the day before about the windshield fluid not spraying, so I called them while I was on my way and let them know about the problem. Not only did they replace the pump which turned out to be broken but also replaced the temperature sensor which had gone bad (from a long time back)...both for free, and this on my older, 10 year old ML I had bought from them back in 97
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From: Dyker Heights, New York
2004 CLK 500
Update.
Ray Catena fixed the problem without any extra charges
...aalthough i wish i did not have to travel back and forth 3 times in total...
However, my service advisor, ( Thomas Hoover ) was really helpful in getting that L panel under the hood covered so the only thing i had to pay was gas and those bloody tolls from the Verrazano and the Outerbridge.
So I guess my overall experience was Ok...though the problem couldve been avoided in the first place but I was glad that Ray Catena took up the responsibility and covered the L panel and installation and I would definitely go back there still because my advisor was really friendly and helpful.
Ray Catena fixed the problem without any extra charges
...aalthough i wish i did not have to travel back and forth 3 times in total...However, my service advisor, ( Thomas Hoover ) was really helpful in getting that L panel under the hood covered so the only thing i had to pay was gas and those bloody tolls from the Verrazano and the Outerbridge.
So I guess my overall experience was Ok...though the problem couldve been avoided in the first place but I was glad that Ray Catena took up the responsibility and covered the L panel and installation and I would definitely go back there still because my advisor was really friendly and helpful.
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AlabasterWhiteSL ObsidianBlackML
glad to hear....the service is great, all those loaners at your choosing, gotta love it...yet with great service doesnt come such a great price of service (typical mercedes dealer pricing of course)
