2011 adblue heater and processor failure
Photos start here because I wanted to take lots of pictures to make sure I remembered where to reconnect everything and where the zip ties were to be restored when finished. This is the pump unit on the lid of the additive tank. It has to be disconnected and removed to access failed pre-heater parts which are located inside the additive tank.
Pretty simple. I did it on the curb in front of my home (I do not have a garage or driveway) and it took me about 90 minutes, start to finish, feeling my way through the process. My heater codes have not since returned, but now I have a P20E8 control module related code that will not clear. So unfortunately, it is at the MB dealer getting that sorted because I just cannot put off re-registration any longer and I have to get emission inspection to do so. I am already 10 days overdue. :-(
I've read that these codes take a bit of time to manifest and I'm wondering if the dealer cleared the code and called it good without replacing the heater. I don't drive this car every day...only on weekends for the most part because I have a company car. So if the codes do take time to manifest that time frame is not out of the realm of possibility. I figure my best course of action is to gather as much info on how to change the heater and be prepared to do it next time I get the MIL (I cleared the code again and have not gotten it another for a week or so). It looks to me as if you attacked from the bottom of the vehicle and not through the trunk...which is what I thought I would have to do. I guess there aren't many Mercedes owners who work on their own vehicles...your DIY is one of the best and one of the few I have found. So, thank you for the pics and the info!! Anything additional you can offer would be greatly appreciated! I'm fairly adept at repairs but by no means a pro. I have a good selection of tools, including air tools but I'm already noticing that Mercedes uses some pretty esoteric hardware...star pattern nut fasteners for instance...guess I'm going to have to buy special sockets to undo those...never seen them before. Again, thanks for your post, hope to hear from you soon.
Last edited by stiknrudder; Mar 14, 2019 at 12:18 AM.
Took it to MB dealer and they quoted $2200 for a new DEF heater.
Before giving them the green light, I research and came across this thread.
Also came across this article and instructions on how to change DEF heater, so I decided to do it myself.
Got it done in under 2 hours.
Thanks all.
Well, as it turns out, Mercedes had a Service Campaign for the SCR update in 2011...
Campaign - SCR And Engine Control Module Software Update
Campaign No. 2010110005, May 2011
...and supposedly these do not expire, so if your vehicle is throwing heater related codes andis a 2009 to 2011 that might be one of the 12,519 believed affected, According to the notes I have, I believe you campaigns are like recalls and to not expire, so your might be entitled to a no cost try on this item. In the description, it talks about updating the SCR and Engine Control Unit.software. so you might be able to get that important update by just mentioninam
As an aside, I think one reason it is so hard for people to connect the dots on these failures is the huge range of terminology used. The same compoment might be called an AdBlue tank, or a DEF (Diesel Exhaust Fluid, or is it Diesel Emmisstions Fluid) tank, or a Urea tank? Is the whole system the AdBlue system, or is it the DEF system or (as the smog regulations call it), the SCR or Selective Catalytic Reduction system? Searches really need to include all the terms to get the complete result.
Does anyone know of any other recourse ? The Sprinter has about 40,000 miles and I got a Service B done last July, about 7 months prior to this event occurrence.
Thank you




