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MB wants everyone to stop using their vehicles until the fix is out? What if this is our only vehicle? How are we supposed to get around? Will MB provide us with a loaner in the meantime?
Last edited by azzurribaggio; May 12, 2022 at 08:36 PM.
In the event a repair is necessary and cannot be carried out immediately, an authorized Mercedes-Benz dealer will help coordinate an individual solution for the customer, including alternate mobility.
I copied this from another member. You can go to https://www.mbusa.com/en/recall and enter you VIN to see if your specific vehicle is affected.
I called the number given by Mercedes and they told me they don't have enough repair parts to begin fixing the problem. They took my name and address and will contact me when they do have the parts. Then, i'm to contact the Dealer to schedule a time for inspection/repair. -Cougar6 (Brian)
Brake Recall: 292,000 ML, GL, and R-Class
Mercedes-Benz is recalling more than 292,000 vehicles in the U.S. to fix a problem that could cause the brakes to fail or perform poorly.
The recall covers certain ML, GL and R-Class vehicles from the 2006 through 2012 model years.
Mercedes says in documents posted Thursday by the National Highway Traffic Safety Administration that moisture can get into a brake booster housing and cause corrosion.
The company says in documents that it has no reports of crashes or injuries.
Dealers will inspect the brake booster and replace it if needed. Owners will be notified by letter starting May 27.
https://www.consumerreports.org/car-....Mercedes-Benz is recalling more than 292,000 GL-, ML-, and R-Class SUVs from the 2006 through 2012 model years because of a potential problem with the brakes. Owners of vehicles included in the recall should not drive them until the free recall repair has been performed.
According to the automaker, prolonged exposure to water could result in some braking components becoming damaged, which could result in either reduced braking performance or total brake failure. The driver may need to press harder on the brake pedal, or the brakes might not work at all.
Both of these situations can lead to a crash and potential injuries. Only certain GL-, ML-, and R-Class vehicles are included in the recall. The foot-operated parking brake is not affected by this problem.
Drivers may notice a change in the brake pedal feel and/or a hissing or airflow noise when applying the brakes, if the vehicle is developing the problem.
The automaker began its investigation in July 2021 after a report of a customer from outside the U.S. experiencing reduced braking during a stop. After conducting numerous field studies and tests, including discovery of a single similar situation in the U.S., Mercedes-Benz informed the National Highway Traffic Safety Association of the recall on May 5, 2022.
Mercedes-Benz says that there are no crashes, injuries, or deaths related to the defect.
The problem: Moisture may accumulate and cause corrosion in the brake booster housing unit, which increases braking force when the driver presses on the brake pedal. If this happens, the driver may experience reduced brake performance or brake failure.
The fix: The dealer will inspect the brake booster housing on the affected vehicles. Vehicles that do not exhibit advanced corrosion may continue to be driven with no further action. Vehicles that show advanced corrosion will have an additional test performed to ensure the functionality of the brake booster. Vehicles that pass the additional test may be driven for up to two years but must return for an additional repair. Vehicles that do not pass the additional test will require a brake booster replacement.
The stop-drive notice will remain in effect for these vehicles until the brake booster is replaced. In the event a repair is necessary and cannot be carried out immediately, an authorized Mercedes-Benz dealer will help coordinate an individual solution for the customer, including alternate mobility.
How to contact the manufacturer: Mercedes-Benz will notify owners via mail starting May 27, 2022. Owners of affected vehicles may call Mercedes-Benz at 800-367-6372.
NHTSA campaign number: 22V315.
Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed.
If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, your vehicle doesn’t currently have one. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly.
After being told by my local MB Dealer's service dept. to call MB USA's Recall number (888) 548-8514, I was told that I could rent a vehicle for up to $80/day for up to 30 days (at my expense which will be reimbursed). I was also told that they didn't know when the letter would go out. Then I was redirected to MB's Emergency Roadside Assistance line and told to request a tow to the dealership (IT IS A DO NOT DRIVE RECALL). I WAS ON HOLD FOR 34 MIN and then told the dealer has to initiate the tow. I called the dealer back and they said they don't do that. I asked if I could just bring it in as the car had passed inspection four days earlier. He said, "No." After much to-and-froing I got him to agree to AAA towing it to them (AAA only pay for 7 miles [which will get you nowhere in Houston] and I paid $66.98 for the remaining 6 miles which I will try to reimburse) which I did and it arrived at MB at 9:30am on 6/6/2022. I had already told them that I needed to leave the next day at 4:00am to drive to Virginia (1200 miles) and he said he would see what he could do. I got a call from MB Sugarland at 4:00pm asking why my car had been towed here (by a different service tech). I was fuming especially when he started lying to me. I just wanted to get ahead of the 294,000+ recalls and safely make my trip. Now it's sitting in the dealership with a suggestion it's likely to be Wednesday at the earliest. I also note that MB's Emergency recall notice letter is still not available: https://www.mbusa.com/content/dam/mb...2022050015.pdf The NHTSA's recall letter is available: https://static.nhtsa.gov/odi/rcl/202...2V315-3653.PDF My brakes are spongy and do make the hissing noise when pressed.
Just checked mines on the list for recall. wonder how helpful my dealership will be..
Edit
Just rang them they are utterly unprepared and just passed me to the recall hotline, who explained they are also unprepared and don't know next steps and to expect a letter in 1-2 weeks
Here at Mercedes KSA I got a call back after two weeks of me initiating first communication. Nearest appointment is after 34 days from today. Can't drive the car. No info on rentals or loaners. What a mess!
So I called my local dealer (Northern California, Stevens Creek MB) and they told me the following
No loaners for recall work
I need to bring it in to be inspected if I need to have it replaced
If I do need it replaced they aren't sure if they even have the part and I'd need to be rescheduled
Keep in mind I was talking with the front desk person.
I would assume if the model number is mentioned in the recall that they need to replace this part regardless of how it looks since there is a defective part.
I think it's BS regarding their no loaner policy regarding recalls, maybe I can bring the car in for some cheap service and piggy pack the recall stuff to get a loaner, I'll have to try this and see.
It'd be great to hear other parts of the country and see if it aligns with what I was told.
Finally, I received my recall notice today July 5, 2022
Originally Posted by dwwaddell
After being told by my local MB Dealer's service dept. to call MB USA's Recall number (888) 548-8514, I was told that I could rent a vehicle for up to $80/day for up to 30 days (at my expense which will be reimbursed). I was also told that they didn't know when the letter would go out. Then I was redirected to MB's Emergency Roadside Assistance line and told to request a tow to the dealership (IT IS A DO NOT DRIVE RECALL). I WAS ON HOLD FOR 34 MIN and then told the dealer has to initiate the tow. I called the dealer back and they said they don't do that. I asked if I could just bring it in as the car had passed inspection four days earlier. He said, "No." After much to-and-froing I got him to agree to AAA towing it to them (AAA only pay for 7 miles [which will get you nowhere in Houston] and I paid $66.98 for the remaining 6 miles which I will try to reimburse) which I did and it arrived at MB at 9:30am on 6/6/2022. I had already told them that I needed to leave the next day at 4:00am to drive to Virginia (1200 miles) and he said he would see what he could do. I got a call from MB Sugarland at 4:00pm asking why my car had been towed here (by a different service tech). I was fuming especially when he started lying to me. I just wanted to get ahead of the 294,000+ recalls and safely make my trip. Now it's sitting in the dealership with a suggestion it's likely to be Wednesday at the earliest. I also note that MB's Emergency recall notice letter is still not available: https://www.mbusa.com/content/dam/mb...2022050015.pdf The NHTSA's recall letter is available: https://static.nhtsa.gov/odi/rcl/202...2V315-3653.PDF My brakes are spongy and do make the hissing noise when pressed.
There's no indication of how I might be able to recover the AAA towing charges.
Got recall letter yesterday, rang dealers today and mobile tech coming out in a few hours to check it.....other then the extreme slowness in sending out letters.....so far seems pretty good with local WI dealer
So I called my local dealer (Northern California, Stevens Creek MB) and they told me the following
No loaners for recall work
I need to bring it in to be inspected if I need to have it replaced
If I do need it replaced they aren't sure if they even have the part and I'd need to be rescheduled
Keep in mind I was talking with the front desk person.
I would assume if the model number is mentioned in the recall that they need to replace this part regardless of how it looks since there is a defective part.
I think it's BS regarding their no loaner policy regarding recalls, maybe I can bring the car in for some cheap service and piggy pack the recall stuff to get a loaner, I'll have to try this and see.
It'd be great to hear other parts of the country and see if it aligns with what I was told.
that's not inline with the letter from MB or response from my dealer in WI
Got the recall letter yesterday. The recall problem is corrosion in the joint between the two halves of the brake booster. The "aesthetic" rubber band around the booster is to be removed and an inspection of the joint for corrosion. The corrosion is said to occur because the beauty band traps moisture and especially road salt or sea air salt and corrosion will happen at the bottom of the joint. The band is to be left off so it won't trap moisture in the future.
Simple to do: pry the band up with your finger or a screwdriver, hold on to it and cut the band with a knife or scissors; release one end and pull it out of the car; if the band is clean and dry it is likely there is no corrosion present. My band was clean and dry. I was able to shine a flashlight on a small mirror and see the bottom of the booster and it was corrosion free. I am satisfied that the car remains safe to drive.
Corrosion could be more likely if you live in an area where salt is used as an ice melter or in a coastal area. Everyone should take the problem seriously. We live in a snow area but they use magnesium chloride as ice melter and it's not nearly as corrosive as salt (or as good an ice melter). We also live a minimum of 3.5 hours and $100+ of fuel to get to the dealer. No mobile inspection available. No other non-mb inspection agents considered. That's why I did it myself because my wife needs her car and I want it to stop when she steps on the brake. You can do it yourself, too. Check youtube as there are already videos posted showing the rubber band. The video I saw quoted part numbers for the booster but I don't know where that info came from. It wasn't in my letter.
I do want the "recall completed" certification so when I am traveling to one of the cities near us with dealers I will request an mb inspection.
MB wants everyone to stop using their vehicles until the fix is out? What if this is our only vehicle? How are we supposed to get around? Will MB provide us with a loaner in the meantime?
I received during June a letter from MB Spain, telling me the same.
Stop using the car until the car is checked in an official dealer due to a brake serious problem.
The dealer already checked the car and mine was not affected. Of course, for free!!!
Just had the inspection done on my wife's 2008 ML320 CDI. The technique is to slice off the rubber trim piece, remove it, and look at the inside for any sign of corrosion/rust. If there is any corrosion/rust on the piece then further testing is done. In our case, there was no corrosion/rust at all and so we are good to go without any further issues.
I had thought that they would be using a mirror or something to look for corrosion on the metal housing, but instead they are actually just looking at the rubber trim piece. At least, that's what was done in this case!
Yesterday I took my wife's 2010 ML350 in for its yearly service (B) and had the Brake inspection done. See below - rubber boot failed which the dealer replaced N/C .
We were never really concerned with the recall, since I got my E400 wagon we no longer use the ML for any trips. THE ML just turned 80,000 miles and since 7/7/2021 its only gone 2,564 miles, while I was waiting for service to be done, I looked at a couple of CPO's and new GLA's and GLE's salesman was very nice but it's hard to justify spending $50,000 plus for a car that get driven less than 3,000 mile a year. This car has always been serviced at the dealer and outside of normal maintenance I don't think we have spent more than $1,500 on "TRUE" repairs in the 12 years we have owned the car.
Just had the inspection done on my wife's 2008 ML320 CDI. The technique is to slice off the rubber trim piece, remove it, and look at the inside for any sign of corrosion/rust. If there is any corrosion/rust on the piece then further testing is done. In our case, there was no corrosion/rust at all and so we are good to go without any further issues.
I had thought that they would be using a mirror or something to look for corrosion on the metal housing, but instead they are actually just looking at the rubber trim piece. At least, that's what was done in this case!
Same technique was used on mine yesterday.
Dealer sent their mobile unit and took care of things in my drive way.
As expected, I am not affected by the recall as the ML has spent all its life in Southern and Northern CA.
The printout from my dealer indicates they held the rubber sleeve next to the VIN sticker on B pillar and took a photo. Then they packaged it up and sent it to Mercedes.
My dealer isn’t doing home visits I think, but offered to flatbed my vehicle in. I noted it’s a 15 yr in ABQ vehicle and they approved me driving it in. Passed as I expected. Got a free car wash.
Same here. Drove it in, they had it half a day, inspected it, noted it was fine (SoCal car) and sent me on my way with a smile and a car wash that it didn't really need.
There were over 20 ML/GL SUVs there when I showed up. Can't say enough about Jussef and the team at Mercedes El Cajon. Total pros and incredible to deal with.
I have a 2005. Outside of the states the 2005 is included. Inside it's not and I'm experiencing these issues currently. Just wondering why the years moved up one here. Filed a complaint but lets see how far that gets me with this repair. This sucks.
I called Fletcher Jones Mercedes Benz here in Northern California and a tech will call me in a few days to schedule when to come out and inspect the vehicle. This was great news since other dealers told me to bring it in but said I couldn't get a loaner. I'll report back once the inspection is made, I assume mine will be fine since the car is always garaged and we've had severe drought conditions in these parts for the better part of 4-5 years now.
Does the inspection need to be done with the SUV on a flat surface? And does the tech have to jack up the SUV and remove any wheels or anything?
Last edited by azzurribaggio; Sep 20, 2022 at 01:07 PM.
I called Fletcher Jones Mercedes Benz here in Northern California and a tech will call me in a few days to schedule when to come out and inspect the vehicle. This was great news since other dealers told me to bring it in but said I couldn't get a loaner. I'll report back once the inspection is made, I assume mine will be fine since the car is always garaged and we've had severe drought conditions in these parts for the better part of 4-5 years now.
Does the inspection need to be done with the SUV on a flat surface? And does the tech have to jack up the SUV and remove any wheels or anything?
Yours will be identical to mine I'm willing to bet. The vast majority of dry state cars have been fine.
Mobile inspector came this morning. Passed visual. He did remove the rubber sleeve completely and said it's not needed anymore? Was this the case for everyone whose SUV passed inspection?
I asked him if any he's seen that failed so far, and he said only one in the 2 months he's been doing inspections.
Last edited by azzurribaggio; Sep 24, 2022 at 12:22 AM.
Mobile inspector came this morning. Passed visual. He did remove the rubber sleeve completely and said it's not needed anymore? Was this the case for everyone whose SUV passed inspection?
I asked him if any he's seen so far failed, and he said only one in the 2 months he's been doing inspections.
That's a VERY good question. I should probably look at my paperwork and see. Is it visually confirmable?
That's a VERY good question. I should probably look at my paperwork and see. Is it visually confirmable?
The rubber band that went around the seam is probably what contributed to the problem. MB took mine, took a photo of it next to the VIN in the door jam, and told me all of them were going back to Germany to be analysed. Was told the same thing about repairs - 2% or therabouts needed rectification.
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Finally, I received my recall notice today July 5, 2022
