S550 Front Massage Seats Malfunction
Thread Starter
Member
Joined: Nov 2010
Posts: 137
Likes: 7
From: Alberta, Canada
2017 GLC300, 2015 S550 4Matic LWB
S550 Front Massage Seats Malfunction
Pretty sure that my front massage seats air pump is gone. I press the Command wheel to start button to start the massage, and it'll flash the message "Press back against the pressure spot in the backrest" and nothing happens, and it'll reset itself to start. Both the driver and passenger seat exhibit the same behaviour. At first I thought I heard an air leak of sorts, but nothing after the first few times. Time to bring it into the dealer, and will report back on what the fix is.
I made a gif of the Command screen showing how it resets itself after I click it as well for anyone else who encounters this issue in the future.
I made a gif of the Command screen showing how it resets itself after I click it as well for anyone else who encounters this issue in the future.
Last edited by dingmah; Dec 29, 2016 at 02:53 AM.
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,519
Likes: 391
'25 S63 AMG E Performance, '26 CLE 53 AMG
Interesting!
I received this warning for the first time a couple of days ago as well. However, this only happened to me on the Active Workout massage as you have shown. For the other massage settings I did not receive the warning and they worked fine.
Try the other massage types to see if the same warning comes up.
I received this warning for the first time a couple of days ago as well. However, this only happened to me on the Active Workout massage as you have shown. For the other massage settings I did not receive the warning and they worked fine.
Try the other massage types to see if the same warning comes up.
Pretty sure that my front massage seats air pump is gone. I press the Command wheel to start button to start the massage, and it'll flash the message "Press back against the pressure spot in the backrest" and nothing happens, and it'll reset itself to start. At first I thought I heard an air leak of sorts, but nothing after the first few times. Time to bring it into the dealer, and will report back on what the fix is.
I made a gif of the Command screen showing how it resets itself after I click it as well for anyone else who encounters this issue in the future. https://gfycat.com/LikableAnxiousBlacklemur
I made a gif of the Command screen showing how it resets itself after I click it as well for anyone else who encounters this issue in the future. https://gfycat.com/LikableAnxiousBlacklemur
Thread Starter
Member
Joined: Nov 2010
Posts: 137
Likes: 7
From: Alberta, Canada
2017 GLC300, 2015 S550 4Matic LWB
I had already tried the other settings before taking the video of it. But who knows, I'll try it again in the morning. Maybe the Mercedes electrical ghosts will have left the car overnight.
Thread Starter
Member
Joined: Nov 2010
Posts: 137
Likes: 7
From: Alberta, Canada
2017 GLC300, 2015 S550 4Matic LWB
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,125
Likes: 4,353
From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
This is one feature that I can honestly say was WAY better on my 2013 W221, compared to my 2015. In the older car, the pressure was firm, smooth and linear, and really felt like a real massage. On the newer car, it feels like something is inflating and then, at a certain point, it feels like whatever is inflating sort of "pops" and fades away. I complained to the dealer about it and he let me sit in another 2015 and that car was the same. I don't know if this was improved upon in the 2016, but am hoping for a better system in the 2018 refresh.
MBWorld Fanatic!
Joined: Feb 2002
Posts: 6,061
Likes: 326
From: 2000 ft over the FL coast in a B-17
Various
This is one feature that I can honestly say was WAY better on my 2013 W221, compared to my 2015. In the older car, the pressure was firm, smooth and linear, and really felt like a real massage. On the newer car, it feels like something is inflating and then, at a certain point, it feels like whatever is inflating sort of "pops" and fades away. I complained to the dealer about it and he let me sit in another 2015 and that car was the same. I don't know if this was improved upon in the 2016, but am hoping for a better system in the 2018 refresh.
Trending Topics
Thread Starter
Member
Joined: Nov 2010
Posts: 137
Likes: 7
From: Alberta, Canada
2017 GLC300, 2015 S550 4Matic LWB
Got the seats fixed under warranty, and it was a fault with the pneumatic pump. Interesting to note that the pumps for the seats are located in the trunk. Attached work order for anybody else with this same issue for future reference. Part number for the pump is 222-900-15-10.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Member
Joined: Nov 2010
Posts: 137
Likes: 7
From: Alberta, Canada
2017 GLC300, 2015 S550 4Matic LWB
Thread Starter
Member
Joined: Nov 2010
Posts: 137
Likes: 7
From: Alberta, Canada
2017 GLC300, 2015 S550 4Matic LWB
Bad news. Mother effing massage seats broke again today! I could hear a hiss coming from the trunk where the air pump for the massage seats are located. Back to the dealer again tomorrow.
Thread Starter
Member
Joined: Nov 2010
Posts: 137
Likes: 7
From: Alberta, Canada
2017 GLC300, 2015 S550 4Matic LWB
Totally forgot about this post, but the dealer did fix the massage seats again. Seems to be software issue. Again, work order attached.
Last edited by dingmah; Mar 12, 2017 at 11:04 AM. Reason: Resize picture
Super Member
Joined: Feb 2017
Posts: 559
Likes: 166
From: Rhode Island
2014 E350 Sport (sold), 2015 S550 Sport (sold), 2018 S560 Sport (sold), 2018 GLE43, 2014 E550
so are they actually supposed to vibrate during this massage or is it just the hot stones prodding your back?
MBWorld Fanatic!
Joined: Apr 2016
Posts: 1,493
Likes: 254
2014 S550 AMG, 2017 XT5
Newbie
Joined: Dec 2021
Posts: 5
Likes: 0
From: California
2016 S550e and 2012 GL450, 2023 EQS SUV 450+
S550e Both Front Seat Massage Malfunction
Took my 2017 S550e to dealer because both front seats massage stopped responding to new settings. MB said I needed software update $220. A couple of hours later, got car back working fine. ...My question to the forum is...How can I update my software independent of dealership and the fees?
Took my 2017 S550e to dealer because both front seats massage stopped responding to new settings. MB said I needed software update $220. A couple of hours later, got car back working fine. ...My question to the forum is...How can I update my software independent of dealership and the fees?
The kind of fix that is free lifetime for BenzNinja members
BenzNinja system and service will pay back the total of it's one-time costs within the first year and often within the first month's
This is a fact proven and reviewed by all our members over years
Last edited by BenzNinja; May 2, 2023 at 05:53 AM.
Newbie
Joined: May 2013
Posts: 6
Likes: 0
From: new york
S550 4matic
From seats
I can hear air hissing from front passenger every time I start my car seat it stops after 10
