Look in the mail for a letter from MB-USA. I just received one that extends the factory warranty to 10 years (regardless of miles) on the Instrument Cluster for MY'00-MY'06.

It's for S and CLS class.

 

Yup, just got mine.

I can't believe they're also doing it for the newer models too.

 

wait wat does this mean for my 2000 s500?

 

oh ok nevermind im retarted i get it.

 

Got mine.

 

I received mine today as well. I am curious about one thing. Is the definition of the Instrument Cluster spelled out anywhere?

 

I'm guessing any sort of failure with it? I've read some instrument clusters that have failed here, gauges not registering, not operating, etc.

One time on our S500, the cluster just stopped working. I had turned on the AC unit and the cluster died...it just shut off. Car was fine, cluster was dead, no lights, no power. After shutting the car off and turning it back on, it was fine again. Hasn't happened since, this was about 2 years ago.

 

Anyone know if this applies in UK as well? I have heard nothing -yet. Hard to see why it should apply in UK too.

 

My cluster went out just over a year ago and had to be totally replaced at a cost of £800. The dealer (Bristol)checked with MB and definitely no recall in UK.

I since have checked with MB Norwich, and they confirm this.

 

HAVENT heared Anything from MB Canada. Everything seems to be so much better in USA when it comes to automobile.

 

I got mine the other day. Does it include the CRT in COMAND?

 

No. Just the guage cluster.

 

Remember if you've had this failure in the past and it was repaired out of pocket you can get a refund.

 

According to the letter I received from MB-USA. They state to contact the dealer where you got the repair work done to get the refund. If you had it fixed anywhere other than a authorized MB repair facility, you'll be eating the cost for the repair and not getting a refund.

 

I got a full refund of over $1600 from the dealer where my work was performed on my 2001 s430. Also got the letter about the 10-year warranty, so if it goes out again, I guess I'm covered.

 

On another forum, it says some have had letter from MB saying recall in UK and telling them to go to dealers. Here's the link
http://mbclub.co.uk/forums/showthread.php?t=31982

 

Yes, just got the letter today, there is a recall in the UK.

 

Yes but heard from an insider in Mercedes that in UK it is just 3 faulty batches so recall not by any particular age or model but by VIN numbers.

 

For those who subscribed to this thread, I received a letter sometimes last week saying that the gauge cluster is now a safety recall rather than a warranty extension like our UK members.
Just a heads up

 

Always nice to get a letter telling you that your $115K new car is going to fail but we will fix it for free since we made it poorly
This is why I will be trying out a Maserati Quatroporte.
MB keeps getting worse every year, once a car for those who wanted the best, now a car for anyone that can sign a lease form.
Mass produced junk with all kinds of problems.

 

Thanks for the info.
You may want to go back or have the Mod delete your other thread.

 

Can confirm that MB have paid out retrospectively, money gratefully received, and some faith restored.