Drivers door close assist feature not working
Driver’s door
OK I put everything back together and did a 'test' after. Now the pump works for 3-4 seconds after the door has been sucked shut. Before it used to work for 15+ seconds where I think it 'timed out'. I also noticed before when the door was sucked shut the door was still being sucked in for 10 seconds then was let go after the pump shut off. It now sucks shut and releses the door right away, and is working like it's suppose to.
I'm going to see for a couple of days if the door stops working again if it doesn't then the problem is FIXED.
Hopefully this thread will be usefull to many other members that have the same problem and hopefully the picture I posted is helpfull to them.
I'm going to see for a couple of days if the door stops working again if it doesn't then the problem is FIXED.
Hopefully this thread will be usefull to many other members that have the same problem and hopefully the picture I posted is helpfull to them.
MBWorld Fanatic!


Joined: Dec 2012
Posts: 2,472
Likes: 439
From: Ball Ground, GA (N of Atlanta)
2003 S500 2007 GL450
This is a good starting point for W220 repairs:
https://www.benzworld.org/threads/w2...quent.1508080/
Here is the second major starting point for repairs:
https://w220.ee/
Each of these is basically an encyclopedia, so you will need to start at the beginning and drill down to get to the articles on your specific problem. I suggest that you bookmark each of these.
https://www.benzworld.org/threads/w2...quent.1508080/
Here is the second major starting point for repairs:
https://w220.ee/
Each of these is basically an encyclopedia, so you will need to start at the beginning and drill down to get to the articles on your specific problem. I suggest that you bookmark each of these.
Junior Member




Joined: Oct 2018
Posts: 60
Likes: 8
From: Dallas, TX
2006 R3504Matic, S430, BMW750E66, E350 207, PORSHCE 911C4S, BMW128 E88, VWTREG, 86 560SL, 88560SEL++
The one step no one posted is
You need to drill out the RIVETS of the bracket that holds the window glass. It is a 4.8m rivet so you need a bit that can remove that rivet. There is another metal bracket you can drill out those rivets.
Once you drill out the rivets
The Window bracket metal bar will slide to the right about 3-4 inches
That gives you enough room to pull your Actuator out.
Order some rivets off https://www.clipsandfasteners.com/category-s/769.htm
They sell the actual rivets for window regulator slides for Mercedes/BMW etc
I had experience taking out 5 actuators because I went to the junk yard and removed from 5 drivers doors. First one was hard since I was frustrated on how to remove then I realized I need a drill to get that job done easy.
Get a Drill, it works fast to take that 4.8m rivet out.
Can I just lift along on this thread? I'm having this situation on my '03 s350 atm; only the driver door soft close is working, other doors and trunk nothing although on the passenger side I can hear what sounds like the lock but no closing action. Lock and unlock works fine everywhere and as fast as usual. What does this point to? First thing to do?
Kammie - The soft close, along with locks, trunk release and close, headrest raise/lower, and on some cars, seat massage, are all powered by a pneumatic pump. It's a common part across models and years, costs about $700 from Mercedes and has to be programmed for the individual model and options when it is installed.
That pump is protected by a fuse under the rear seat, and by its own software. If a branch of the pneumatic system takes too long to respond, the pump shuts down that circuit to protect the pump itself from burnout for running too long and overheating.
If the fuse blows, none of those features will work. If some of the features work, then the pump is getting power, but it may have shut down a branch. Pulling and resetting the fuse will reset the protection feature and allow the pump to operate a leaking circuit, but at the risk of overheating the pump again. So, I don't recommend repeated resets of the fuse to reset the protection system.
If you've got some pneumatic features that work, and some that don't, then the repair is to locate and correct the leaks in the line and actuator for that circuit. Could be a broken pneumatic line, or, quite commonly, the actuator itself is leaking.
The trunk, for example, has the lock and soft close and the "pucks" in the actuator get old and start leaking. The Pump shuts down the trunk circuit (as explained above) and the fix in this example is to repair that leaky actuator. The part is about $375 from Mercedes, but some owners have been able to repair just the puck itself.
A good hand-held vacuum pump and the Mercedes DAS/Xentry system to communicate with the pump (it will tell you what circuits it has shut down and why) are recommended for troubleshooting. Sometimes, you can hear "hissing" in a failing actuator as it moves, in a door lock, for example. It's a pain to troubleshoot, but once the repair is complete, and the leak fixed, you can enjoy all those things - soft close, locking, etc. again.
That pump is protected by a fuse under the rear seat, and by its own software. If a branch of the pneumatic system takes too long to respond, the pump shuts down that circuit to protect the pump itself from burnout for running too long and overheating.
If the fuse blows, none of those features will work. If some of the features work, then the pump is getting power, but it may have shut down a branch. Pulling and resetting the fuse will reset the protection feature and allow the pump to operate a leaking circuit, but at the risk of overheating the pump again. So, I don't recommend repeated resets of the fuse to reset the protection system.
If you've got some pneumatic features that work, and some that don't, then the repair is to locate and correct the leaks in the line and actuator for that circuit. Could be a broken pneumatic line, or, quite commonly, the actuator itself is leaking.
The trunk, for example, has the lock and soft close and the "pucks" in the actuator get old and start leaking. The Pump shuts down the trunk circuit (as explained above) and the fix in this example is to repair that leaky actuator. The part is about $375 from Mercedes, but some owners have been able to repair just the puck itself.
A good hand-held vacuum pump and the Mercedes DAS/Xentry system to communicate with the pump (it will tell you what circuits it has shut down and why) are recommended for troubleshooting. Sometimes, you can hear "hissing" in a failing actuator as it moves, in a door lock, for example. It's a pain to troubleshoot, but once the repair is complete, and the leak fixed, you can enjoy all those things - soft close, locking, etc. again.
Thanks for the breakdown, you tell it more clearly than the encyclopedias. What a brilliant system tho, had no idea the pump is protected this way. So worst case I need 3 door actuators and 1 for the trunk and best case just hook up a couple lines. Gonna drive by my shop and do a scan before replacing everything.
Yep. Until you check each circuit, it’s just a guess. Troubleshooting takes a while. But it’s so worth it.
Replacing even a single actuator is quite expensive (parts & labor) so, you really don’t want to guess.
Imagine how you would feel if it wasn’t the actuator after all, and it was just a broken line.
Replacing even a single actuator is quite expensive (parts & labor) so, you really don’t want to guess.
Imagine how you would feel if it wasn’t the actuator after all, and it was just a broken line.
okay really don't want to do this but I had to result in this to start a new thread. I tried searching but the search is not operating properly, didn't find the answer I was looking for and tried specifically searching AMG w220 forum and W220 forum but it still searches all sections and repeats results irrelevant threads.
Anyway my problem is the door close assist feature was working when I parked my car at tim hortons and when I got in again tried closing the door but wasn't sucking in anymore. All other 3 doors work fine.
Anyway my problem is the door close assist feature was working when I parked my car at tim hortons and when I got in again tried closing the door but wasn't sucking in anymore. All other 3 doors work fine.

good deal indeed. I got two, completely rebuilt, for $360. They even look new. Installed one, works perfect and I have a spare.






