S-Class (W220) 1999-2006: S 320 CDI, S 320, S430, S 500, S 600

I'm a girl with no technical ability and I need help with my S500! Dash is Dark

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old Nov 7, 2012 | 03:17 PM
  #1  
EternalVacation's Avatar
Thread Starter
Newbie
 
Joined: Nov 2012
Posts: 2
Likes: 0
From: Sacramento, California, USA
2002 S500
I'm a girl with no technical ability and I need help with my S500! Dash is Dark

First of all...Hello! My name is Allison and I'm new here. So, I apologize if I posted this in the wrong spot or if this topic has already has been discussed already.

Anyhow, I have a 2002 S-500. She's my baby and lives in a temperature controlled garage. I really only drive her on the weekends.

I was on my way home from a dinner party when all of the sudden, the numbers on my odometer went out, meaning there was no lighting behind them. When I pulled into my driveway, the remainder of the lights flickered and then went out.

Any idea what could have caused this? Is it going to cost an arm and a leg to fix?

Thank you so much!
Reply
Old Nov 7, 2012 | 03:35 PM
  #2  
C280 Sport's Avatar
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jan 2009
Posts: 3,830
Likes: 595
From: NY & FL
MB’s of all kinds.
Originally Posted by EternalVacation
First of all...Hello! My name is Allison and I'm new here. So, I apologize if I posted this in the wrong spot or if this topic has already has been discussed already.

Anyhow, I have a 2002 S-500. She's my baby and lives in a temperature controlled garage. I really only drive her on the weekends.

I was on my way home from a dinner party when all of the sudden, the numbers on my odometer went out, meaning there was no lighting behind them. When I pulled into my driveway, the remainder of the lights flickered and then went out.

Any idea what could have caused this? Is it going to cost an arm and a leg to fix?

Thank you so much!
There was a recall on the 220 for the instrument cluster and personally if this keeps up I would look into a indi shop in your area to check it out. The dealer will maybe suggest a new cluster costing thousands.
Reply
Old Nov 7, 2012 | 10:00 PM
  #3  
Haykoe39's Avatar
Newbie
 
Joined: Nov 2012
Posts: 4
Likes: 0
From: Los Angeles
07 S550 & 05 W220 S500
I don't mean to thread-jack, but what happens if you replace the cluster on w220. If you do that to an e39 the car thinks the mileage has been tampered, showing the tampering dot on the screen. Does anything like that happen on 220s?
Reply
Old Nov 7, 2012 | 11:39 PM
  #4  
Fraser's Avatar
Super Member
 
Joined: Oct 2008
Posts: 960
Likes: 2
From: Long Island, NY & SE England
A Mercedes obviously!
Aren't all instrument clusters covered by a 10yr no quibbles MB warranty? I seem to recall something being mentioned about that a while back. I hope you didn't miss the boat, Allison!
Reply
Old Nov 8, 2012 | 03:42 PM
  #5  
trombone's Avatar
Member
 
Joined: Sep 2011
Posts: 213
Likes: 0
From: Indiana
2002 S430
See a decent MB dealer as soon as possible. You might be on the borderline between a free and a quite pricey repair (see the previous thread, just about the same problem). The 10 year grace period expired for me in January, and the cluster went off in May. The change cost me 1200 at the dealer. Home repair is possible but experience with electronic boards is needed.
Reply
Old Nov 8, 2012 | 05:58 PM
  #6  
tusabes's Avatar
MBWorld Fanatic!
15 Year Member
Photogenic
Photoriffic
Liked
 
Joined: Jan 2008
Posts: 6,150
Likes: 533
Mercedes
there was both a recall and an extended warranty
\

the extended warranty is 10 years but
if your VIN is in the recall, it never expires
see
http://www.benzworld.org/forums/w220...ml#post4297972

also dont let MB change it if not for free, it can be done for $300 elsewhere vs $3000 at the dealer
Reply
Old Nov 12, 2012 | 09:13 AM
  #7  
WBrattain's Avatar
Newbie
 
Joined: Nov 2012
Posts: 5
Likes: 0
2002 S430
Instrument cluster dark

The instrument cluster is a single unit and has 3 small power devices that were a problem for MB from the start. When mine went dark, I did some research and found that the entire cluster can be removed via the two small slots in the bottom corner (see Youtube video on this). Then there is a single plug on the back to remove and the complete cluster comes out. I found a service on Ebay in Massachusetts that rebuilds the units including 3 new power units. Total cost invcluding shipping was $153. Reinstallation was a breeze. You just need to follow the instructions on the battery reconnect to eliminate trouble lights. If you have a problem with the reconnection you can call the folks in Mass. Address is
BBA Remanufacturing Inc
300 Myles Standish Blvd
Taunton, MA 02780
Tel: (866) 573 - 2740
Fax: (508) 822-4491
www.bba-reman.com
Reply
Old Nov 12, 2012 | 09:37 AM
  #8  
WBrattain's Avatar
Newbie
 
Joined: Nov 2012
Posts: 5
Likes: 0
2002 S430
Actually, there is no recall that is in effect and the 10 year extended warranty is out on most of the 2002['s. MB said they might extend the warranty after I got a diagonosis from the dealer but the deler wanted $125 to do the diagnosis with no guarantee that MB would cover the replacement. By the way, the milage etc, is stored in the memory so when you reinstall it, everything is the same. I fabricated my little tool from a metal putty knife to use to remove the cluster--see Youtube for the video.
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Old Nov 22, 2012 | 07:31 PM
  #9  
hegar817's Avatar
Member
 
Joined: Aug 2009
Posts: 131
Likes: 2
From: Fort Worth, Texas
2003 s55
Originally Posted by WBrattain
The instrument cluster is a single unit and has 3 small power devices that were a problem for MB from the start. When mine went dark, I did some research and found that the entire cluster can be removed via the two small slots in the bottom corner (see Youtube video on this). Then there is a single plug on the back to remove and the complete cluster comes out. I found a service on Ebay in Massachusetts that rebuilds the units including 3 new power units. Total cost invcluding shipping was $153. Reinstallation was a breeze. You just need to follow the instructions on the battery reconnect to eliminate trouble lights. If you have a problem with the reconnection you can call the folks in Mass. Address is
BBA Remanufacturing Inc
300 Myles Standish Blvd
Taunton, MA 02780
Tel: (866) 573 - 2740
Fax: (508) 822-4491
www.bba-reman.com
I had the same issue with my 2003 and did not want to take a chance at taking it to the dealership and possibly it not be under warranty and charge diagnostic fees if it is not covered. I sent it off to the company listed above and it took a total of about 10 days from the day I shipped it to the day I received it back. I saw their ad on ebay so I purchased and shipped it to them. I believe you can contact them directly and pay with a credit card as well. Best of luck!
Reply
Old Nov 22, 2012 | 10:45 PM
  #10  
Twins05's Avatar
Junior Member
 
Joined: Jul 2011
Posts: 69
Likes: 1
From: Tallahassee,Fl
S430
I had the same problem 3 years ago.Lights at Instruments Cluster went out few times and come back again since one evening same of the Lights ( in Inst. Cluster ) went off and the rest were showing me wrong info , like Time and Temp, and so on. Next day I went to the Dealer and He told me that I was lucky because of the the Recall that MB had. To put a new Instrument Cluster for my S 430, 2001 would cost me $ 1100 . I hope , Alison, that your Car is still in Recall.
Good Luck
Reply

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 


You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 10:59 AM.

story-0
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9
10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE