S-Class (W222) 2014-2020

Cup holder department stuck open

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Old 09-03-2014, 01:41 PM
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2012 CLS63
Question Cup holder department stuck open

Went to the dealer to have some felt lining replaced under warranty.....
my cup holder slide 'a mi-jig is stuck in the open position and the shop tried to close it but it's stuck: they need to take the thing apart to see what the deal isnot excited.......


will get a loaner as they need it overnight


guess we should be careful while opening and closing the thing
Old 09-03-2014, 04:02 PM
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Originally Posted by hyperion667
Went to the dealer to have some felt lining replaced under warranty.....

Why? what happened?

my cup holder slide 'a mi-jig is stuck in the open position and the shop tried to close it but it's stuck: they need to take the thing apart to see what the deal isnot excited.......
Happened to me too - but i wiggled it enough that it fixed itself.
Old 09-03-2014, 05:30 PM
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Me too. But I managed to get it opened. Now I'm careful.
Old 09-04-2014, 07:22 AM
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really don't want the dealer taking the center console apart


maybe the indy shop will have an idea
Old 09-04-2014, 09:40 AM
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Originally Posted by hyperion667
really don't want the dealer taking the center console apart


maybe the indy shop will have an idea
I apologize if this sounds condescending in any way but did you wiggle the heck out of it? There MAY be something that fell behind there - a coin - a paper clip - a tissue, etc. Wiggling it will release it from the joint of where it closes from. That's what I did. I assume I lost a quarter out of the deal which is now sitting in the underling of the center console.

I would share your worry here. Take apart the console - and putting it back together will never be exactly as per factory standards. It isn't like a puzzle where it is either perfect or it is wrong. There is room for error with these kinds of things.

Open and close it slowly - Push back on the cover - while wiggling. Give it a shot. Tap the top of it while you are doing it.

Lastly - ride over a bumpy road while trying to open/close the console door. Any of the above may unjam it.
Old 09-04-2014, 10:28 AM
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not at all!


thanx for the advice: I canceled the appointment too: why should the dealer benefit from tearing the center console apart? leaving me with rattles, premature electronic issue's etc.....if it doesn't come open.......I'd rather just leave it.......versus handing it over to the techs LOL.........


sad really
Old 09-04-2014, 11:15 AM
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For mine, I wiggled and pulled at it a bit hard to get it out. What I thought happened is that I pushed it in too far and it got hung up on something. So I "forced" it past the hang up and now it works. Nothing broke or anything - just tried to undo pushing it in too far. At least that was my experience - not sure if yours is the same. Good luck!
Old 09-04-2014, 11:15 AM
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Originally Posted by hyperion667
not at all!


thanx for the advice: I canceled the appointment too: why should the dealer benefit from tearing the center console apart? leaving me with rattles, premature electronic issue's etc.....if it doesn't come open.......I'd rather just leave it.......versus handing it over to the techs LOL.........


sad really

I tend to agree with you on having mechanics/techs work on your car as little as possible.


Since I am picky about my cars, it seems that when I have someone work on my car there appears to be another issue that appears. Even when my '14 S550 4matic was delivered new, someone at the dealership used a buffer improperly and put swirl marks in the new obsidian black paint. Instead of taking it back to get them to fix it, I buffed it myself with my orbital buffer to get rid of the clear coat haze and the swirl marks they created. Sometimes I have complained like the time on a previous S class I made them replace my tan floor mats when I took the car in for a complete detail for $250 and my floor mats were dirtier then when I took it to them for a complete detail.
Old 09-04-2014, 11:38 AM
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thanx for the continued support Gents, glad it's almost AMG weekend
Old 09-04-2014, 11:46 AM
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Originally Posted by MTrauman
I tend to agree with you on having mechanics/techs work on your car as little as possible.


Since I am picky about my cars, it seems that when I have someone work on my car there appears to be another issue that appears. Even when my '14 S550 4matic was delivered new, someone at the dealership used a buffer improperly and put swirl marks in the new obsidian black paint. Instead of taking it back to get them to fix it, I buffed it myself with my orbital buffer to get rid of the clear coat haze and the swirl marks they created. Sometimes I have complained like the time on a previous S class I made them replace my tan floor mats when I took the car in for a complete detail for $250 and my floor mats were dirtier then when I took it to them for a complete detail.
Aside from the really high end detail shops, you can't trust anyone to wash the car. That's the main reason I went back to silver (instead of black) this time around. Now when they damage the paint at least it's not as immediately noticeable. Back when I was really fanatical about the conditions of my cars I would actually print out "do not wash" signs and tape them to the insides of the windows every time I took the cars in for service. The service advisors thought I was nuts. LOL
Old 09-04-2014, 01:28 PM
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Originally Posted by TC (Houston)
Aside from the really high end detail shops, you can't trust anyone to wash the car. That's the main reason I went back to silver (instead of black) this time around. Now when they damage the paint at least it's not as immediately noticeable. Back when I was really fanatical about the conditions of my cars I would actually print out "do not wash" signs and tape them to the insides of the windows every time I took the cars in for service. The service advisors thought I was nuts. LOL
I am in the "fanatical" stage for the past few years.... My cars are not always super clean but when they are clean there are not any swirls or holograms anywhere on the paint. And I do put a printed "Do NOT Wash" sign in the car when it goes to the dealer. They may have good intentions but lousy implementation.
Old 09-05-2014, 11:58 AM
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went to the indy shop; they fixed it in about 10 seconds......the dealer wanted to keep it overnight
http://www.cwperformance.com/


PEOPLE!!!! NEVER GO TP THE DEALER!!!!
Old 09-05-2014, 01:42 PM
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How did they fix it?
Old 09-05-2014, 03:04 PM
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I have no idea: it was merely jammed somehow......the MB service manager still hasn't returned my call LOL
Old 09-05-2014, 04:29 PM
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Yea its a quick fix - I had mine stuck on a quarter lol.

I'm glad you got it fixed!
Old 09-05-2014, 06:06 PM
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Originally Posted by Chucky300
Yea its a quick fix - I had mine stuck on a quarter lol.

I'm glad you got it fixed!

When I owned the '08 S550 4matic, mine was stuck with a quarter as well!
Old 09-05-2014, 07:25 PM
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thanx Chucky, me too, STILL waiting to hear from service manager........(he knows why I'm calling) LOL
Old 09-06-2014, 08:08 AM
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Originally Posted by hyperion667
went to the indy shop; they fixed it in about 10 seconds......the dealer wanted to keep it overnight
http://www.cwperformance.com/


PEOPLE!!!! NEVER GO TP THE DEALER!!!!
Curt is the man! I was there with my E55 a few days ago... Have been going to him since I found out about him several years ago for everything I can't do myself (which isn't a whole lot)...
Old 09-06-2014, 08:17 AM
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Originally Posted by 06E55
Curt is the man! I was there with my E55 a few days ago... Have been going to him since I found out about him several years ago for everything I can't do myself (which isn't a whole lot)...



have you seen the blacked out CLK BS? it was there again
Old 09-07-2014, 08:55 AM
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Originally Posted by hyperion667



have you seen the blacked out CLK BS? it was there again
Didn't pay attention... I didn't even go into the shop area or look out back this time... Wasn't feeling well that day... But, I do know exactly which vehicle you are referring to though!
Old 09-08-2014, 07:59 AM
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saw it at the dealer last Monday, then at Curts on Friday........looks great but must be totally unreliable
Old 11-30-2021, 08:13 AM
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Fixed my Problem

OK, I know this is posting to an old post, but this problem just happened to me on my 99 S320. When I looked closely at the mechanism (a prime example of over-engineering), I noticed a silver pin sticking out of one side of the pivoting center section. I simply pushed it in, and it now works as new. Might help someone else.
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Old 11-30-2021, 09:07 PM
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Originally Posted by hyperion667
not at all!


thanx for the advice: I canceled the appointment too: why should the dealer benefit from tearing the center console apart? leaving me with rattles, premature electronic issue's etc.....if it doesn't come open.......I'd rather just leave it.......versus handing it over to the techs LOL.........


sad really
This has happened to me on a past Benz I had not too long ago and I just kept tapping on it, wiggling it, lightly banging on it and eventually it would work. I then opened and closed it at least a dozen times without letting it go all the way to the locked position and eventually it stopped getting stuck. Since people don't smoke in cars as much as in the past, these little gadgets just have to have some tender love and care.
Old 11-30-2021, 09:12 PM
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Originally Posted by Chucky300
I apologize if this sounds condescending in any way but did you wiggle the heck out of it? There MAY be something that fell behind there - a coin - a paper clip - a tissue, etc. Wiggling it will release it from the joint of where it closes from. That's what I did. I assume I lost a quarter out of the deal which is now sitting in the underling of the center console.

I would share your worry here. Take apart the console - and putting it back together will never be exactly as per factory standards. It isn't like a puzzle where it is either perfect or it is wrong. There is room for error with these kinds of things.

Open and close it slowly - Push back on the cover - while wiggling. Give it a shot. Tap the top of it while you are doing it.

Lastly - ride over a bumpy road while trying to open/close the console door. Any of the above may unjam it.
Hey Chucky. Good to see you 'round here. I started posting on here back in 2006 under the username Trumpet1. Back in the days when I had a 2007 S600. Hope you're doing well. Another user (WSH) was also a regular contributor.
Old 12-01-2021, 06:52 AM
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Necro bump!


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