MB of Cary NC be damned!
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
Publish your feedback on all major web sites such as Yelp, Google+, YP.com, DealerRater.com, Cars.com to begin with.
http://www.yelp.com/biz/mercedes-benz-of-cary-cary
http://www.cars.com/dealers/112796/m...-cary/reviews/
http://plus.google.com/+MercedesBenzofCary/about
http://www.yellowpages.com/cary-nc/m...f-cary-6180663
http://www.dealerrater.com/dealer/Me...-review-19268/
I support you in every step that helps teach these absurd people a lesson.
http://www.yelp.com/biz/mercedes-benz-of-cary-cary
http://www.cars.com/dealers/112796/m...-cary/reviews/
http://plus.google.com/+MercedesBenzofCary/about
http://www.yellowpages.com/cary-nc/m...f-cary-6180663
http://www.dealerrater.com/dealer/Me...-review-19268/
I support you in every step that helps teach these absurd people a lesson.
Send an email to Hampson, and Michael Leith, see BBB page here http://www.bbb.org/raleigh-durham/bu...aleigh-nc-4423
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
received an email similar to the one you got terminator, total horsefuel........but I didn't have high expectations.....
I'm going to a different dealer tomorrow to have the 'change key battery' issue addressed as it's finally getting really annoying.......
also going to purchase an ELW for my CLS......funny thing is I was contemplating buying it from Cary, but they don't need any of my money haha, as they don't like it when customers get pissed off or want things their way
I'm going to a different dealer tomorrow to have the 'change key battery' issue addressed as it's finally getting really annoying.......
also going to purchase an ELW for my CLS......funny thing is I was contemplating buying it from Cary, but they don't need any of my money haha, as they don't like it when customers get pissed off or want things their way
Senior Member
Joined: Sep 2013
Posts: 254
Likes: 2
ML63
What surprises me in situations like this one is the total lack of common sense on the dealership’s side. At the end of the day, each party has achieved the target objective: the customer got a lifetime denial of service, while the dealer got a lifetime hater. It is a win-win situation. :-)
From my perspective, I still don’t know what I have done to receive such a treatment. As a result, I will be sharing my bad experience with MB of Lynnwood for as long as I live. They will have to terminate me, or go out of business if they want me to stop doing so.
From my perspective, I still don’t know what I have done to receive such a treatment. As a result, I will be sharing my bad experience with MB of Lynnwood for as long as I live. They will have to terminate me, or go out of business if they want me to stop doing so.
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,154
Likes: 4,381
From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
I still keep thinking about this and if it were me, I would say "Fine. You won't service the car I got new from you, here's the car, refund ALL of my money." This just seems like a slam dunk case to me. Shove the car up their exhaust pipe and go get a new one from another dealer. I feel you are letting them off the hook too easy here, but hey, that's just me.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
I still keep thinking about this and if it were me, I would say "Fine. You won't service the car I got new from you, here's the car, refund ALL of my money." This just seems like a slam dunk case to me. Shove the car up their exhaust pipe and go get a new one from another dealer. I feel you are letting them off the hook too easy here, but hey, that's just me.
how would you proceed?
MB World Stories
The Best of Mercedes & AMG
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,154
Likes: 4,381
From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
[QUOTE I'm not sure I would know what to do, the car is a 2014.....it's not a lease.....it's paid for and done
how would you proceed?[/QUOTE]
If you have an attorney friend, I would bounce it off of them. We must have some lawyers on this site, maybe they could chime in? How can a dealer sell you something that requires their service and then they deny you that service, while the car is still under warranty? Come on guys, give us some free legal advice.
how would you proceed?[/QUOTE]
If you have an attorney friend, I would bounce it off of them. We must have some lawyers on this site, maybe they could chime in? How can a dealer sell you something that requires their service and then they deny you that service, while the car is still under warranty? Come on guys, give us some free legal advice.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 4,949
Likes: 39
From: Clifton, NJ
96 and 08 911 turbos
I don't see how you would have any legal basis to return the car. You are free to have the car serviced under the terms of the MB warranty at any other dealer in the area. They are not precluding you from receiving service, just exercising their right to deny you service.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
[/QUOTE]I just don't see it happening
I don't see how you would have any legal basis to return the car. You are free to have the car serviced under the terms of the MB warranty at any other dealer in the area. They are not precluding you from receiving service, just exercising their right to deny you service.
Super Member
Joined: Mar 2015
Posts: 663
Likes: 49
From: Bucks Cty, PA
2015 gl450
I can only imagine how abusive you had to be for them to exclude you from a dealership. Three sides to every story.
Personally, I don't pay my employees enough money to be abused by an irate customer, no matter the situation or fault. **** happens, you fix it and apologize. Continual **** happens, you take your business elsewhere and I go out of business. You don't abuse an hourly employees because you are upset.
The fact that you believe the amount of money you spend gives you some sort of right to use abusive language makes me really want to hear their side of the story.
Personally, I don't pay my employees enough money to be abused by an irate customer, no matter the situation or fault. **** happens, you fix it and apologize. Continual **** happens, you take your business elsewhere and I go out of business. You don't abuse an hourly employees because you are upset.
The fact that you believe the amount of money you spend gives you some sort of right to use abusive language makes me really want to hear their side of the story.
Last edited by Mike450; Feb 24, 2016 at 03:53 PM.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
I understand Mike450, I honestly think they're blowing it a bit out of whack.......I did confess to being rude, and also apologized to those involved......this goes beyond the hourly workers......they were people I was okay with.....this is merely the doing of ONE butthurt man......you do know dealers never lie
Super Member
Joined: Mar 2015
Posts: 663
Likes: 49
From: Bucks Cty, PA
2015 gl450
I understand Mike450, I honestly think they're blowing it a bit out of whack.......I did confess to being rude, and also apologized to those involved......this goes beyond the hourly workers......they were people I was okay with.....this is merely the doing of ONE butthurt man......you do know dealers never lie
Well, they may be doing exactly that, I don't doubt, but I have to believe they are in their right to refuse you service, unless it is specifically addressed in their franchise agreement.
But put yourself in the dealer's shoes. You have employees, that feel they are being unjustly abused by a customer and the owner just sided with customer. They now question your concerns for their overall well being. Not exactly the morale you want to perpetuate in your shop.
Sometimes you gotta suck up and deal with the situation you have created. Maybe a lesson learned.
I appreciate your response to my post btw. After a few moments, I got to thinking maybe I should re word my thoughts ...lol
Last edited by Mike450; Feb 24, 2016 at 04:35 PM.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
I guess it is their right to refuse me......I can't hold MB responsible.....I still like my cars, and the place I just bought my ELW from is nicer, newer and has people I can work with. AND TRUE, I have certainly learned several lessons from this whole ordeal.......one of which is money doesn't talk anymore these days...
sure I can understand the workers not wanting to work with me: my reply is......do the fawking job right the first time and don't dick me around while doing it......and things should be fine....I listed several of the obstacles I faced during my time there.....
thanx again for posting Mike 450
sure I can understand the workers not wanting to work with me: my reply is......do the fawking job right the first time and don't dick me around while doing it......and things should be fine....I listed several of the obstacles I faced during my time there.....
thanx again for posting Mike 450
MBWorld Fanatic!
Joined: Oct 2004
Posts: 2,604
Likes: 125
2026 Mercedes CLE53A4 AMG Cabriolet and 2025 MAYBACH EQS680V4
While they do generally have the right to refuse service to anyone, it can't be arbitrary. There has to be a good and justifiable reason, and only a judge will reach that decision.
Also, MBUSA is probably not off the hook on this either.
It all depends how far you want to take it.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
Well, this is not entirely right, and probably varies state to state.
While they do generally have the right to refuse service to anyone, it can't be arbitrary. There has to be a good and justifiable reason, and only a judge will reach that decision.
Also, MBUSA is probably not off the hook on this either.
It all depends how far you want to take it.
While they do generally have the right to refuse service to anyone, it can't be arbitrary. There has to be a good and justifiable reason, and only a judge will reach that decision.
Also, MBUSA is probably not off the hook on this either.
It all depends how far you want to take it.
MBWorld Fanatic!
Joined: Oct 2004
Posts: 2,604
Likes: 125
2026 Mercedes CLE53A4 AMG Cabriolet and 2025 MAYBACH EQS680V4
the good and justifiable reason was my being too rude to employee's, on more than one occasion, and after asking so many times, they never told me exactly why aside from excessive rude behavior, what else would I do? Who else would I write to? Someone suggested Dieter himself, but does that seem like a good idea?
Junior Member
Joined: Jan 2016
Posts: 72
Likes: 0
From: Boston, MA
s550
Guys, what are you really trying to do? Bury Hyperoin?. There is no case here, as I'v stated before, arbitration/mediation is the only route, whether the BBB, MB customer service, or a mutual friend to the dealership.
What are you going to go and tell the courts? Probably the dealership will have 5 witnesses to present against one Hyperion. What if one tips off the local news station or a reporter. It will make juicy news stories (like affluenza teens), "rich Mercedes owner fingers poor mechanic and then sues them in the court" or "Fat driver refuses to travel extra 5 miles to next dealership even after abusing a handicapped mechanic". No judge is going to end his blossoming career and rule in favor. I think Hyperion is wise to recognize that its time to atone rather than escalate. Contact BBB and ask for their "mediation" service.
What are you going to go and tell the courts? Probably the dealership will have 5 witnesses to present against one Hyperion. What if one tips off the local news station or a reporter. It will make juicy news stories (like affluenza teens), "rich Mercedes owner fingers poor mechanic and then sues them in the court" or "Fat driver refuses to travel extra 5 miles to next dealership even after abusing a handicapped mechanic". No judge is going to end his blossoming career and rule in favor. I think Hyperion is wise to recognize that its time to atone rather than escalate. Contact BBB and ask for their "mediation" service.
MBWorld Fanatic!
Joined: Oct 2004
Posts: 2,604
Likes: 125
2026 Mercedes CLE53A4 AMG Cabriolet and 2025 MAYBACH EQS680V4
In any event, without more information, how would you know. One thing is for sure. They can't sell you a car, take your money, and then, without sufficient cause, refuse to honor warranty service.
One question I'd like to know if he was warned by the dealer, prior to taking action, that his behavior was not acceptable and needed to change.
I prefer to fight with loaded guns. It all depends upon your approach and style. I am not suggesting that you initially act aggressively, but they should understand this is important to you.
Last edited by LovinMercedes; Feb 24, 2016 at 11:02 PM.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
the guy than banned me
and the guy that got me banned for being a butthurt little girl
I never even met the older man, and the guy on the right, Marty, makes workers quit, SA's cry and anything else he can to be a dick.....HOW he still works there I have no idea
and the guy that got me banned for being a butthurt little girlI never even met the older man, and the guy on the right, Marty, makes workers quit, SA's cry and anything else he can to be a dick.....HOW he still works there I have no idea
