2018 S Class exterior noise intrusion!
Super Moderator
Joined: May 2002
Posts: 10,542
Likes: 3,674
From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
Right now, ordering any further MB products is Impossible to contemplate. I’m considering duct taping the driver side window and door seams. Maybe I’ll do the pano roof while I’m at it. I can enter the car from the passenger side and crawl over. The dull gray of the duct tape should look interesting contrasted against the Magnetite paint. I can also have it Wrapped with....”Your Toyota Camry is quieter than this car”. Also considering a GOFUNDME project to barbeque the car live on YouTube.
This is is one very unhappy Diamond rated customer.
Good luck!
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
It is very disappointing indeed. You are in CA and they have the strongest lemon laws in the country. I suggest to have a quick chat with a lawyer. Also have other MB dealers check out the car as there is no reason to accept this subjective statement ("within specifications" is subjective unless they can provide proof of their test and measurement methodology). This is essentially a denial of service.
Good luck!
Good luck!
Thanks again.
MBWorld Fanatic!
Joined: Oct 2002
Posts: 4,976
Likes: 1,344
From: Cincinnati
2010 E350 4Matic
Thanks for all the input and comments. I have to say you are a great bunch of folks. Helps to know there are people who want to be helpful and contribute to finding a solution on this and other issues. I’m taking a step back for now and moving the trickle charger to the 560 from my SL. No sense being annoyed every time I drive it. This routine lease replacement has turned into an all consuming headache. Once the emotion fades, I’ll regroup.
Thanks again.
Wise man. If other 560's can be made quiet so can yours.
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
I still reflexively keep tugging up on the drivers window switch. So weird. They must know what’s causing this problem and it must be a very big deal to correct - like replacing the entire pano roof.
Very eager to to hear how your service visit goes!
MBWorld Fanatic!
Joined: Oct 2005
Posts: 1,271
Likes: 1
From: CA
2010 CL65
Realities of quality of any mfr...
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,139
Likes: 4,361
From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
Realities of quality of any mfr...
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
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Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
Realities of quality of any mfr...
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
Just spit-balling here, but wouldn’t you think it prudent to NOT order a car, just buy one already built so you can take an extended test drive to make sure there are no noise/any other issues? I am sure you can find a car very close-or exactly to your specs without having to travel outside of California.
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
Realities of quality of any mfr...
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
Have had >10 new 65s over past 10yrs: perhaps world's safest, most enjoyable driver's cars, but had 2-3 of these lemoned for various ECU failures: still drive a (flawless) '17 65 Coupe while waiting for MY19 65 Coupe to arrive
Wouldn't ever get a 560 w/its lame tires/brakes vs active safety or 63 w/its fail-prone MCT or crap steel brakes
Only other car I'd get (if 65 w/CCB didn't exist) is 911TurboS Coupe.....~30% cheaper vs 65 (lease pmts)....but awful passive safety vs latest 65, so realistically far costlier than 65 (can't ever buy back one's lost health/life vs car crash forces)
Safety (esp active&passive) & quality (what's opportunity cost of one's time to solve glitches/lemon issues?) only goes downhill from MB/P: no real data given most lim produc cars aren't crash-tested and any tests are vs artificial, limited scenarios; mfrs know their warranty claims costs but don't need to compensate wealthy consumers for their (perhaps astronomic) opportunity costs; thus, need to place one's own bets vs uncertainties, as vs anything critical in life....
One's relationship w/dealer helps mitigate issues; both SF/SV&BevHills have great MB/P dealers convenient to repeat 65/991TTS buyers, but quality/lemon issues are inevitable with any car (or any other thing), no matter cost
Senior Member
Joined: Dec 2009
Posts: 353
Likes: 23
From: Winter Park, Florida
24' G63,21' AMG GTR, 24' McLaren Artura, 17'' GLS63S, 24' GLE63S, 08' CL550
Does MB gaurantee a certain db level in their cars? I certainly empathize with you as all S Class and SL Class cars are very expensive but getting them to do anything will be a up hill battle. I look forward to your results as I am looking at a S Class Sedan at the present time.
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
MB offered me a $10k discount on my next new MB purchase good thru 2022. They are denying there is an increased noise issue w/ some (or many) 2018 S Class cars. Disappointing. They offered to buy the car back for $100k (I paid $126 on a $136k MSRP). For now, I turn up the audio volume and tell myself that I'm imagining it...just like the MB folks said. Those 3 years where I drove a very quiet and greatly missed 2015 S550 was an illusion - I imagined that, too.
I'm hoping Audi, BMW, even Bentley will have improved safety & autonomous tech available when this lease terminates in 3 years. Time for me to move on.
I'm hoping Audi, BMW, even Bentley will have improved safety & autonomous tech available when this lease terminates in 3 years. Time for me to move on.
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
Senior Member
Joined: Oct 2016
Posts: 250
Likes: 28
From: New York
2018 S63 Sedan, 2018 GLS 63
i brought it in on the 10th and they did find a small leak in the weather stripping. I’m like great and I bring it home that night. the service dealer was in Queens and rush hour. So the next morning I get in my car to go to work and what not the noise was even worse and this time my wife now hears it from the passenger side... so I’m bringing it back in. I did speak to the general sales manager and she heard that it could very well be the peice that ties the sunroof to the air it’s self.
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
i brought it in on the 10th and they did find a small leak in the weather stripping. I’m like great and I bring it home that night. the service dealer was in Queens and rush hour. So the next morning I get in my car to go to work and what not the noise was even worse and this time my wife now hears it from the passenger side... so I’m bringing it back in. I did speak to the general sales manager and she heard that it could very well be the peice that ties the sunroof to the air it’s self.
Id love to speak with her. Since more 2018 S Class cars are now in service maybe any design defects will become more obvious.
Senior Member
Joined: Oct 2016
Posts: 250
Likes: 28
From: New York
2018 S63 Sedan, 2018 GLS 63
They didn’t say the pano roof exactly but the piece that contacts the glass to the body possibly. Like you said hopefully not that other people have 18s we’ll see other people with it or a fix. My car was orders exactly how I want it and took long enough to get. I really don’t want another one and what’s the sense anther won’t have the problem either.
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
They didn’t say the pano roof exactly but the piece that contacts the glass to the body possibly. Like you said hopefully not that other people have 18s we’ll see other people with it or a fix. My car was orders exactly how I want it and took long enough to get. I really don’t want another one and what’s the sense anther won’t have the problem either.
Senior Member
Joined: Oct 2016
Posts: 250
Likes: 28
From: New York
2018 S63 Sedan, 2018 GLS 63
just spoke to the dealer. They believe it was the roof and think air was getting in from the left front corner. They re adjusted the roof ( tightened and lowered it ). I get the car back Monday night - Tuesday morning when I return from a trip and will let you know. Hoping this works.
Thread Starter
Member
Joined: Apr 2010
Posts: 217
Likes: 15
From: Los Angeles, CA
S65, SL65
just spoke to the dealer. They believe it was the roof and think air was getting in from the left front corner. They re adjusted the roof ( tightened and lowered it ). I get the car back Monday night - Tuesday morning when I return from a trip and will let you know. Hoping this works.
many thanks!
Senior Member
Joined: Oct 2016
Posts: 250
Likes: 28
From: New York
2018 S63 Sedan, 2018 GLS 63
Unfortunately it didn’t really help but it doesn’t do it as much as it did before. It’s seems to be only when a car passes me in the left lane now if I’m in the middle or right. What the Forman did tell is that the roof on the panarama doesn’t always come in perfectly adjusted. He also said he feels the insulation where the roof meets the body isn’t as good as it use to be which is a shame. We test drove a s450 and a 2017 s550. As the 450 was alittle better then mine , its not nearly as quiete as the s550. This really makes me believe it’s sometbing with the 2018 model.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,938
Likes: 396
From: Iowa
2025 EQS580
Unfortunately it didn’t really help but it doesn’t do it as much as it did before. It’s seems to be only when a car passes me in the left lane now if I’m in the middle or right. What the Forman did tell is that the roof on the panarama doesn’t always come in perfectly adjusted. He also said he feels the insulation where the roof meets the body isn’t as good as it use to be which is a shame. We test drove a s450 and a 2017 s550. As the 450 was alittle better then mine , its not nearly as quiete as the s550. This really makes me believe it’s sometbing with the 2018 model.
Member
Joined: Feb 2018
Posts: 200
Likes: 12
From: Central New Jersey
2016 S550 4 Matic Sport, 2015 BMW 528xi, 2012 BMW 528xi (gone), 2011 BMW Z4 (Yellow - gone)
Took delivery this afternoon. The weather here in OC was blustery, with pretty strong winds. I drove home along the coast. I could occasionally hear the wind, but the car still felt at least as quiet as my 2015. My first impression is that there is more insulation at the firewall, as engine sounds do not appear to enter the cabin as much as in my 2015. There is a very faint whine, which may be either the engine or transmission. As these cars become more and more “silent,” even the most faint sounds become noticeable. Another “first world problem.”
I never considered renegotiating after ordering, though with BMW I would get the advantages of any new incentives during the lag to delivery. But no renegotiating.
thanks.
Senior Member
Joined: Jan 2017
Posts: 485
Likes: 74
From: Marina Del Rey, CA
2015 MBZ S 550
i know this is 3 months old, but I’m curious, what or how much were you able to negotiate? Like real money or percentages, or dealership throw ins like oil changes and the like? I take it you were what, $500 in to order, and if you balked they would have your car and $500, right?
I never considered renegotiating after ordering, though with BMW I would get the advantages of any new incentives during the lag to delivery. But no renegotiating.
thanks.
