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Mercedes Benz of Manchester NH are the BIGGEST crooks i've ever dealt with in my life. They broke my $5000 COMAND Head unit (radio) after they tried to do a software update to it. I initially brought the car in for them to look into some audio issues, they tried doing a software update and it ended up breaking the entire unit. They then said I have to pay another $500 to "Maybe" fix the issue? After trying to fight it to make them fix what THEY broke, Stephanie King the service manager forced me out of the dealership and said don't come back. I've NEVER dealt with such unprofessionalism in my entire life. On top of that, the first time I was waiting in the waiting room, i over heard the service advisor quote a couple that barely knew english $700 to replace their rear brake pads. That is roughly $600 MORE than what the job entails. PLEASE do your self a favor and go to MB of Portsmouth or an Indy shop where they will value you and FIX your issues instead of breaking them and having you pay for them. I will also be calling my lawyers and MB National to have them replace my unit or fix whatever MB of Manchester broke.
Mercedes Benz of Manchester NH are the BIGGEST crooks i've ever dealt with in my life. They broke my $5000 COMAND Head unit (radio) after they tried to do a software update to it. I initially brought the car in for them to look into some audio issues, they tried doing a software update and it ended up breaking the entire unit. They then said I have to pay another $500 to "Maybe" fix the issue? After trying to fight it to make them fix what THEY broke, Stephanie King the service manager forced me out of the dealership and said don't come back. I've NEVER dealt with such unprofessionalism in my entire life. On top of that, the first time I was waiting in the waiting room, i over heard the service advisor quote a couple that barely knew english $700 to replace their rear brake pads. That is roughly $600 MORE than what the job entails. PLEASE do your self a favor and go to MB of Portsmouth or an Indy shop where they will value you and FIX your issues instead of breaking them and having you pay for them. I will also be calling my lawyers and MB National to have them replace my unit or fix whatever MB of Manchester broke.
Well that stinks!
What exactly is broken on the head unit and what were they going to do to maybe fix the problem?
When is the last time anyone had rear brake pads replaced at a Mercedes dealer for $100? Never in modern history. If this couple did the rear pads themselves the pads alone would cost more than $100 if purchased at the MB dealer (would probably cost over $100 at an auto parts store as well depending on the model MB).
Is it a S class or a E class you have? Might be in the wrong forum. I'd used Prime in Westwood a while back and had pretty good luck with them on a S 550 purchase and service. But sorry to hear about your troubles. 700 dollars for rear brakes is about the going rate at a MB dealer, ya it's high and it's not too hard a job but the pads are more expensive than a lot of cars and dealers get what they get.
Sucks. Amazing what people try to get away with. I hired a guy to take down wallpaper in a small bathroom and he added $750 to replace damaged floor tile and other things ... I asked him, WTH, you broke this stuff and you expect me to pay you to fix it? And he said "it's construction, things break ..."
Hope you get your problem fixed correctly and these people go out of business ...
Is it a S class or a E class you have? Might be in the wrong forum. I'd used Prime in Westwood a while back and had pretty good luck with them on a S 550 purchase and service. But sorry to hear about your troubles. 700 dollars for rear brakes is about the going rate at a MB dealer, ya it's high and it's not too hard a job but the pads are more expensive than a lot of cars and dealers get what they get.
It looks like the OP has an ax to grind.
OP posted the same message in most all of the forums. I am certainly not taking sides for either the dealer or the OP but the OP is calling the dealer unprofessional. It would appear to me the OP may be unprofessional as well by posting negative comments all over MBWorld about this particular dealer. I understand being mad and upset but just maybe the OP is going off the deep end here. And I am one that can get PO'd just as much as the next guy.
Last edited by MTrauman; Apr 24, 2020 at 04:04 PM.
I wasn't trying to be unprofessional. I was just trying to warn people in each forum. There should honestly be a section in MBWorld just dedicated to dealers.
I worked at dealerships as a salesman and in the service department. MB of Manchester are not professional in either sides of the business. I know many people on here that have got screwed over by them and just wanted to warn others. I apologize for the inconvenience.
And as for the breaks, on a 2014 S500 the rear breaks at any other dealership here would be $450 installed. $700 is a bit too dramatic.
Well, in the orig. post you claimed the brakes were $600 more than reasonable and now it's $250. Things like that make your comments seem a bit over dramatic. If you reacted that way in person to the dealership, I can see where they may not want to have your business - but - if they truly broke your command system and won't address it, that is a valid complaint.
Just go through the usual way of doing things if you think you were taken to the cleaners BBB, attorney general etc. posting bad things on the internet is only going to be counter productive. With an older car like that out of Warrantee your better off going to a good independent shop anyhow.
Ya,, it kinda wastes everyones time these kinda posts. We all have problems with various businesses on any given day.
Agreed. $100 less for a brake job? Do you think MB is only going to charge them $100 to do brakes (that's how it's spelled, not breaks)? C'mon. So what if another dealer charged $450 for a brake job and this deal quoted that couple $750. You could be wrong, and it may not be apples to apples, exact same car to exact same car, exact same parts to exact same parts. It could be apples to oranges. You just don't know. And even if another dealer charges $450 and your dealer charges $750, that's life. It has nothing to do with you.
You have an axe to grind and they made you leave their dealership due to this. Calmness and being reasonable can solve more than flying off the handle about something. I don't know what happened but if you were screwed over there in your opinion, it doesn't mean that when I go there I would be too. I could end up having a family member working there, a friend or simply have a great relationship with them and be getting the best, most professional service there of any dealer in the state. Just because you feel like you were screwed doesn't mean anyone else going there would have the same bad service. I am sorry that this happened to you but your initial post didn't really help your position here, the way it was written. Just sayin.
Agreed. $100 less for a brake job? Do you think MB is only going to charge them $100 to do brakes (that's how it's spelled, not breaks)? C'mon. So what if another dealer charged $450 for a brake job and this deal quoted that couple $750. You could be wrong, and it may not be apples to apples, exact same car to exact same car, exact same parts to exact same parts. It could be apples to oranges. You just don't know. And even if another dealer charges $450 and your dealer charges $750, that's life. It has nothing to do with you.
You have an axe to grind and they made you leave their dealership due to this. Calmness and being reasonable can solve more than flying off the handle about something. I don't know what happened but if you were screwed over there in your opinion, it doesn't mean that when I go there I would be too. I could end up having a family member working there, a friend or simply have a great relationship with them and be getting the best, most professional service there of any dealer in the state. Just because you feel like you were screwed doesn't mean anyone else going there would have the same bad service. I am sorry that this happened to you but your initial post didn't really help your position here, the way it was written. Just sayin.
Thanks for your input, but honestly what you said makes no sense. The closest three MB dealerships to me charge $500 for that break job for that same model and year car as I've owned it before. They could buy OEM and replace it them selves for $120. I'm saying they screw people over all the time not just me and that couple who barely knew English. This isn't the first time they've tried to delibertablty charge extra for something they've screwed up and not just with me. I hear it all the time from other people, but I was just not looking to drive 45 min to the next MB dealership for them to look into my issues when I thought they could fix or at least tell me what was wrong when I gave them my hard earned money.
That being said, it turns out to be just a fuse that had a hairline fracture. I replaced it and sound should be good now. Head COMAND unit is still broken after they purposefully broke it (no other explanation). Does that make up for my poor "initial post"?
Thanks for your input, but honestly what you said makes no sense. The closest three MB dealerships to me charge $500 for that break job for that same model and year car as I've owned it before. They could buy OEM and replace it them selves for $120. I'm saying they screw people over all the time not just me and that couple who barely knew English. This isn't the first time they've tried to delibertablty charge extra for something they've screwed up and not just with me. I hear it all the time from other people, but I was just not looking to drive 45 min to the next MB dealership for them to look into my issues when I thought they could fix or at least tell me what was wrong when I gave them my hard earned money.
That being said, it turns out to be just a fuse that had a hairline fracture. I replaced it and sound should be good now. Head COMAND unit is still broken after they purposefully broke it (no other explanation). Does that make up for my poor "initial post"?
And I was calm and collective. I was trying to have an adult conversation with the woman to try and explain to her that what they did was wrong. No yelling, no swearing, just words. When they backed them selves into a corner and didn't have anything further to say, they then got frustrated and kicked me out.
And I was calm and collective. I was trying to have an adult conversation with the woman to try and explain to her that what they did was wrong. No yelling, no swearing, just words. When they backed them selves into a corner and didn't have anything further to say, they then got frustrated and kicked me out.
Ok sir. I guess I just read your first email all wrong. Good luck with everything. I am truly sorry that this happened to you...
Mercedes Benz of Manchester NH are the BIGGEST crooks i've ever dealt with in my life. They broke my $5000 COMAND Head unit (radio) after they tried to do a software update to it. I initially brought the car in for them to look into some audio issues, they tried doing a software update and it ended up breaking the entire unit. They then said I have to pay another $500 to "Maybe" fix the issue? After trying to fight it to make them fix what THEY broke, Stephanie King the service manager forced me out of the dealership and said don't come back. I've NEVER dealt with such unprofessionalism in my entire life. On top of that, the first time I was waiting in the waiting room, i over heard the service advisor quote a couple that barely knew english $700 to replace their rear brake pads. That is roughly $600 MORE than what the job entails. PLEASE do your self a favor and go to MB of Portsmouth or an Indy shop where they will value you and FIX your issues instead of breaking them and having you pay for them. I will also be calling my lawyers and MB National to have them replace my unit or fix whatever MB of Manchester broke.
There is more to this story lol
Dealer staff don't throw people out of the dealership and tell them never to come back for no reason. If that happened you must have been very abusive to the staff at the dealership.
As others have said, $100 for a dealership to replace brake pads is ridiculous, at an MB dealer $700 is actually pretty fair. I was quoted $1,800 to replace the front and rear pads on my S560 at the dealer and I speak perfect english
I would also venture to guess it’s just your opinion they broke it in the first place vs it just failing.
And I was calm and collective. I was trying to have an adult conversation with the woman to try and explain to her that what they did was wrong. No yelling, no swearing, just words. When they backed them selves into a corner and didn't have anything further to say, they then got frustrated and kicked me out.
Yeah, no. They're not going to kick a calm, respectful dissatisfied customer out of the dealership and tell them to never come back. Unless that person just will not quit when they repeatedly tell them no.
Dealer staff don't throw people out of the dealership and tell them never to come back for no reason. If that happened you must have been very abusive to the staff at the dealership.
As others have said, $100 for a dealership to replace brake pads is ridiculous, at an MB dealer $700 is actually pretty fair. I was quoted $1,800 to replace the front and rear pads on my S560 at the dealer and I speak perfect english
I would also venture to guess it’s just your opinion they broke it in the first place vs it just failing.
Yeah, no. They're not going to kick a calm, respectful dissatisfied customer out of the dealership and tell them to never come back. Unless that person just will not quit when they repeatedly tell them no.
That post was from April 2020, almost 6 years ago. Hope he got some satisfaction....
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