Katie22

Hi all. In a past post my cars carfax said it had repairs that never happened. I contacted carfax last month and today I got a response. It appears they have fixed the issues. Below is their reply.


Good Morning Katie,

Thank you for contacting CARFAX. I'm very sorry for the delay - we've been working through a backlog of cases due to impacts from Covid-19.

I've initiated your data dispute under reference number 11209280.

I've verified with the source and removed the incorrect record and updated the report - this update will take 20-60 minutes to process.

For your convenience, here's a 10 day link to the Report: https://www.carfax.com/viewCustomerR...VYgm5JxptnMlWg

Once again, I'm deeply sorry for the delayed response.

Please let me know if I can help further. I hope you have a wonderful day.

Lance

Resolution Manager

CARFAX INC

SW20S

Thats great!

MBNUT1

Is the oil change at 74K correct?

Katie22

I have not had the chance to look at the corrected Carfax. If the oil change is still there I am not too concerned. I have the receipt that shows what was done as I have the receipts for everything EXCEPT a transmission change that never happened. HA

It did not take them that long to fix the problem. About a month.

Katie

OnlyGerman

Good to know those types of issues can be resolved - I assumed it would be a dead end.

DaveW68

You're welcome, Katie22.

Paxfobiscum

Hi Katie22,

Did you call them or just fill out the online error request?
I too have a Carfax error that needs fixing:

- I got into a minor fender bender in late Sept 30, 2018.
- It took a while for GEICO to investigate it but they sent me a check in Dec 17, 2018.
- I brought it to a repair facility in May 17, 2019 (I was out of town for a few months), which negotiated the repair costs with Geico, which issued a new check.

Now, Carfax shows that I have TWO repairs on record: One in Dec 2018, and the other in May 2019. I first called GEICO and asked about the Carfax discrepancy and they said they only inputed the single accident into a common system that Carfax might have used. They have no control on how Carfax shows its data.

So I filled up the online error resolution with Carfax last week and I have not heard from them at all. I have not even received an email ackowledgement that I filed a dispute. Am I supposed to wait a month before they get back to me? I wish they had a number that I can call. I am trading in this car for a new GLS and I don't want Carfax to show that I had two accidents (while minor) instead of only one (which is the truth).

Thanks,
Paul

Katie22

Just filled out the form and stated they have repairs for my car that never happened. The report also was missing repairs which I have receipts for such as the active body pump.

MBNUT1

That hasn't been added in yet correct?


I guess the bottom line is Carfax's are worthless for maintenance histories.

DaveW68

I would have to concur with you on this. Services seem to get mis-entered or are very ambiguous on CarFax reports. The best thing to do IMO when purchasing a car with a CarFax report is to contact the dealers or shops that did the repairs and see if you can sweet-talk them into giving you details of what they did. A car can look well serviced at a glance of the report. But it isn't really telling you if there were certain things to lead somebody to the conclusion that the car may have been a lemon and the previous owner was just looking to dump it.