I deeply regret choosing Freedom Warranty for my vehicle protection. I purchased a contract through a great source that explicitly covers sensors and related components, with over $14,000 in remaining liability, yet they refused to cover a fuel level sensor that is fully integrated into the fuel tank—a clear violation of what my contract should cover. To make matters worse, their customer service is beyond unprofessional. After multiple ignored emails, I finally received a call from a rude representative who outright refused to explain the denial and talked over me the entire time. When I asked to speak with a manager, I was told he "will not speak to me"—completely unacceptable for a company that claims to provide customer support. At this point, Freedom Warranty has failed to honor their agreement, refused to provide clear answers, and treated me with complete disregard. If you're considering a warranty company, stay far away from this one unless you enjoy paying for coverage that doesn’t get honored and being spoken to like you're an inconvenience rather than a paying customer.

 

The sensor claim was accepted and paid the remaining amount of your sensor coverage liability. This was a sensor issue stated on the repair order and 3rd party inspection sheet, if the part was $20 or $2,000, repair payout was going to be taken from the sensor liability specifically, capped at $1,000 over the life of the policy.

I understand the frustration with the vehicle and situation, 7 trips to the service center in 16 months will do that, I totally get it.

Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777

 

https://rennlist.com/forums/991/1415...-warranty.html

 

It is almost always less expensive to pay for the warrantees out of your own pocket ...

 

It is my opinion that the poster of this particular link above (Porsche forum) is a scam, despite being a legitimate forum user. I saw this thread referenced in another forum, and I spent some time last week reading it 2 weeks ago when I saw it on the BMW forum (I was interested in reading it cause I bought an extended warranty from Trenton). The Porsche owner (or frankly his dealer) filed a number of very questionable claims one after another, mostly as a result of misdiagnosing the original problem. Interestingly, the warranty ended up saving the owner a lot of money (and it paid for itself and more, but he's still complaining and he even posted the same complaints on BMW forums).
Looking back and reading through that thread, the thread made me appreciate Trenton ( @Highline-Autos.com ) even more for everything he did for the original poster (am referring to the link above, not the OP here). That's even before I saw how he acted when someone was trying to damage his reputation despite everything he did.
Personally, I bought an extended warranty plan for my BMW Alpina B8 from Trenton (even before my bumper to bumper warranty expires which helped me get a very low-priced contract), and I’m really glad I did after reading all of that. The poster on the Porsche forum thought he'd damage Trenton's reputation, but that ended up being one of the best examples of how someone went above and beyond to protect a user that tried to scam him at first place and trash-talk about him when his dealer appears to be the one that tried to scam the warranty service provider.
Before I purchased my own extended warranty, I talked to the service manager at my local BMW dealer, and they confirmed they had handled a number of successful claims processed by Fidelity that Trenton sells. This was Fidelity again, not Freedom Warranty , which is another company that Trenton offers extended service contracts. I hear better things about Fidelity (obviously a lot of happy clients here on the Mbworld forum anyway), but am not sure about Freedom. In all cases I'd still trust whatever Trenton sells cause I know form a number of examples he will stand up when needed (Trenton: hopefully you won't retire soon, we need more people like you... I have seen you chiming in on a number of threads when users/clients needed you for a claim).

 

Yes undoubtedly you can see Trenton going the extra mile.
I never get warranties so not something I have a direct opinion on but it's wierd that the same company is getting complaints on both forums I frequent.

 

Crybabies who don’t read and understand the fine print in a contract they pay handsomely for.

Obviously the contract will spell out what is covered and what is not; with max $$$ the company will pay. This is the first I have heard of max $$$ for sensors ($1,000 for sensors seems low with all the technology in modern cars)... but if it is in the contract... one should have made an informed choice when buying. Those who lack automotive knowledge don’t get a pass just as not knowing you are breaking the law doesn’t stand as a defense in court.

 

Exactly! As a buyer, you really need to read (and understand) every single word in the contract.. If you don't do so... it's the buyer's fault.
That's why I recommend Fidelity Platinum over Freedom.... Fidelity Platinum that Trenton offered me is an exclusionary type of contract with no maximum per part

 

My limited Aftermarket Warranty occurrence was years ago twice a flawless experience. I bought the AW not from a car dealer but from a Credit Union with the responsibility to protect its members. For the benefit of their membership, CUs have the muscle to vet the AW world. I would not touch any warranty not endorsed by a CU. Is a CU faultless…no. But it’s to easy of a qualified cross check and endorsement source not to investigate product quality before you buy.

Best of luck if you’re shopping.

 

Crybaby? Lol
Come on John. Could have went without that comment but Trenton even admitted it being an odd situation so I am not just someone who rants for no reason. Out of goodwill, the amount of liability left, and the situation, they should have considered it yet alone handled it with some professionalism

 

Trenton has always been great and I would purchase another plan from him. Just not a Freedom plan

 

Perhaps you would quote the ‘Goodwill clause’ in the contract for us? Oh.

I’m sure you have seen in the past my suggestion that people choose Fidelity with Platinum coverage. Good reason for it.