Navigation failure and MBrace
Thread Starter
Junior Member
Joined: Dec 2025
Posts: 56
Likes: 21
From: Phoenix east valley
2018 MB S560, 2018 Ford F150
Navigation failure and MBrace
Had new "new" 2018 560S about 2 weeks now. First time using the navigation (in 2025) it worked great. Now all it produces is a bunch of errors like "No addresses found" I think this might have something to do with the MBrace discontinuance. Apparently MB navigation is cloud based. What does this mean going forward? Are we just SOL? Is there not some internal storage where the mapping date can be stored and used by the navigation system without depending on the cloud? Never saw this coming!
The issue seems to be centered around the 362 - HERMES - COMMUNICATION MODULE LTE. Can that module be re-coded or upgraded somehow?
The issue seems to be centered around the 362 - HERMES - COMMUNICATION MODULE LTE. Can that module be re-coded or upgraded somehow?
Out Of Control!!
Joined: Nov 2018
Posts: 11,451
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From: San Francisco Bay Area
2019 C63CS
Yes, it's very likely related to the shutdown of the mBrace backend. The maps etc. are local, but depending on how you enter the address, it will attempt to search online in addition to the local database, so that's likely where it fails now. No, the HERMES module cannot be upgraded. The issue is not the communications module. The issue is that MB is shutting down the infrastructure on their end, so the communications module has nothing to talk to anymore. You may need to see a dealer to have them disable the HERMES module, so the system isn't attempting to make any online requests that end up nowhere.
If you go to the system settings and connectivity, there should also be a setting to disable the Wi-Fi. If you turn that off, that effectively severs the connection to the communications module and this may save you a trip to a dealer.
If you go to the system settings and connectivity, there should also be a setting to disable the Wi-Fi. If you turn that off, that effectively severs the connection to the communications module and this may save you a trip to a dealer.
Last edited by superswiss; Jan 6, 2026 at 07:16 PM.
Thread Starter
Junior Member
Joined: Dec 2025
Posts: 56
Likes: 21
From: Phoenix east valley
2018 MB S560, 2018 Ford F150
Yes, it's very likely related to the shutdown of the mBrace backend. The maps etc. are local, but depending on how you enter the address, it will attempt to search online in addition to the local database, so that's likely where it fails now. No, the HERMES module cannot be upgraded. The issue is not the communications module. The issue is that MB is shutting down the infrastructure on their end, so the communications module has nothing to talk to anymore. You may need to see a dealer to have them disable the HERMES module, so the system isn't attempting to make any online requests that end up nowhere.
If you go to the system settings and connectivity, there should also be a setting to disable the Wi-Fi. If you turn that off, that effectively severs the connection to the communications module and this may save you a trip to a dealer.
If you go to the system settings and connectivity, there should also be a setting to disable the Wi-Fi. If you turn that off, that effectively severs the connection to the communications module and this may save you a trip to a dealer.
Out Of Control!!
Joined: Nov 2018
Posts: 11,451
Likes: 5,352
From: San Francisco Bay Area
2019 C63CS
The 2019+ models use the new Mercedes me platform, which has OTA and online downloads for map updates, so the end user can update it on their own. No, Android Auto has no access to this data. Android Auto just mirrors the phone's screen onto the car's display and the car is forwarding inputs through the controls to the phone. There's no data exchange otherwise between the car's Infotainment system and Android Auto. Android Auto is a separate system and maintains its own data and connectivity via your phone.
Super Member
Joined: Jun 2025
Posts: 784
Likes: 249
From: USA
Had new "new" 2018 560S about 2 weeks now. First time using the navigation (in 2025) it worked great. Now all it produces is a bunch of errors like "No addresses found" I think this might have something to do with the MBrace discontinuance. Apparently MB navigation is cloud based. What does this mean going forward? Are we just SOL? Is there not some internal storage where the mapping date can be stored and used by the navigation system without depending on the cloud? Never saw this coming!
The issue seems to be centered around the 362 - HERMES - COMMUNICATION MODULE LTE. Can that module be re-coded or upgraded somehow?
The issue seems to be centered around the 362 - HERMES - COMMUNICATION MODULE LTE. Can that module be re-coded or upgraded somehow?
Super Member
Joined: Jun 2003
Posts: 713
Likes: 147
From: Aridzona
'15 S550, '10 E350 P1/P2, '02 ML320
Adding the module (no wiring modifications needed, just plug and play) really opens up a whole new world. On my 2015 S550 I have wireles Android Auto/Carplay and use Waze for navigation, which means real time updates, etc. It's a great thing honestly and cost me around $200 plus my time to install it.
Member
Joined: Jan 2021
Posts: 95
Likes: 39
From: Southern Delaware
2019 Mercedes Benz S560 4Matic
It's on the mass storage of the system. It has a harddrive to store the map data, actually an SSD in your case. For the mBrace models it has to be updated via USB stick or SD card, but you have to contact one of the third-party coders who are active on this forum as it's technically not user updatable. A dealership can do it, but they'll charge you several hundred dollars for it and since you no longer have live traffic, the car's own navigation is now a dumb system from the 90's essentially. It can still plot a route, but it won't route you around traffic and incidents. Supposedly the system can be recoded to use live traffic via SiriusXM as an alternative.
The 2019+ models use the new Mercedes me platform, which has OTA and online downloads for map updates, so the end user can update it on their own. No, Android Auto has no access to this data. Android Auto just mirrors the phone's screen onto the car's display and the car is forwarding inputs through the controls to the phone. There's no data exchange otherwise between the car's Infotainment system and Android Auto. Android Auto is a separate system and maintains its own data and connectivity via your phone.
The 2019+ models use the new Mercedes me platform, which has OTA and online downloads for map updates, so the end user can update it on their own. No, Android Auto has no access to this data. Android Auto just mirrors the phone's screen onto the car's display and the car is forwarding inputs through the controls to the phone. There's no data exchange otherwise between the car's Infotainment system and Android Auto. Android Auto is a separate system and maintains its own data and connectivity via your phone.
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Out Of Control!!
Joined: Nov 2018
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From: San Francisco Bay Area
2019 C63CS
No it doesn't. Servers are shut down, regardless of whether technically you have a connection to the Internet or not. There's nothing on the other end listening for the car's requests. Technically the car still has a connection. The W222 has an LTE modem, so that technically still works. Some older models have 3G modems, so those lost their actual data connection already a while back when the 3G networks were shut down. But now that MB shut down the servers, the data connection itself is irrelevant.
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Joined: Aug 2007
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From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
I have a 2019 S560 and want to update the onboard navigation maps to something more recent than the existing 2017-2018 version in my car. Been speaking with Mercedes Me tech support to no avail. Can you help with accessing the updated data somehow and somewhere? I know I can use CarPlay or Waze, but would prefer to just update the onboard navigation maps. Thanks in advance for any assistance you may be able to provide.
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,843
Likes: 797
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
Had new "new" 2018 560S about 2 weeks now. First time using the navigation (in 2025) it worked great. Now all it produces is a bunch of errors like "No addresses found" I think this might have something to do with the MBrace discontinuance. Apparently MB navigation is cloud based. What does this mean going forward? Are we just SOL? Is there not some internal storage where the mapping date can be stored and used by the navigation system without depending on the cloud? Never saw this coming!
The issue seems to be centered around the 362 - HERMES - COMMUNICATION MODULE LTE. Can that module be re-coded or upgraded somehow?
The issue seems to be centered around the 362 - HERMES - COMMUNICATION MODULE LTE. Can that module be re-coded or upgraded somehow?
Thread Starter
Junior Member
Joined: Dec 2025
Posts: 56
Likes: 21
From: Phoenix east valley
2018 MB S560, 2018 Ford F150
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,843
Likes: 797
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
I didn't think the 2 systems were inextricably linked. Navigation works through satellite data, not through mobile networks so one system shouldn't affect the other. But I never used the traffic feature within the mbrace app. I've only used it to go to previous destinations this year, including again last night. I have some errands to run today so I'll try searching for new places and see what happens.
Thread Starter
Junior Member
Joined: Dec 2025
Posts: 56
Likes: 21
From: Phoenix east valley
2018 MB S560, 2018 Ford F150
I didn't think the 2 systems were inextricably linked. Navigation works through satellite data, not through mobile networks so one system shouldn't affect the other. But I never used the traffic feature within the mbrace app. I've only used it to go to previous destinations this year, including again last night. I have some errands to run today so I'll try searching for new places and see what happens.
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2018 S450 4Matic, 2020 GLE450 4Matic, 2010 S550 4Matic(sold), 2012 ML350 4Matic(sold)
2018 Navigation
I can still enter addresses for navigation to work. What doesn't necessarily work for me is searching for named places.
Thread Starter
Junior Member
Joined: Dec 2025
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From: Phoenix east valley
2018 MB S560, 2018 Ford F150
Did you at some time install updates?
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From: Spain UTC/GMT +2 hours
W213 All-terrain
The internal Navigation has nothing to do with any Telematics services, only the Live Traffic will not be available. That's the main reason for using the Internal Navigation, to be Offline.
You can try resetting the Head Unit ( not from hidden menus, of course ) from normal menus or by pressing Power Button till HU restart.
Also, a diagnose would help you to check the GPS signal.
You can try resetting the Head Unit ( not from hidden menus, of course ) from normal menus or by pressing Power Button till HU restart.
Also, a diagnose would help you to check the GPS signal.
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Joined: Aug 2007
Posts: 1,843
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From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
Navigation is still working just as it did before. I put in several new destinations and it searched and found them all.
Out Of Control!!
Joined: Nov 2018
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From: San Francisco Bay Area
2019 C63CS
It indeed should continue to find destinations that are in the local database. Online searches won't work anymore, so it might not find a good match or a match at all if you enter a business name, because the local database is generally incomplete and outdated, but it certainly should find plain addresses if it knows about the road. Of course if it's a new road that is not in the map database then it won't find it either. OP's map data may be very outdated, so the destinations he is trying to enter may be missing from it, where as before it was able to find them via online search.
Last edited by superswiss; Jan 10, 2026 at 04:43 PM.
Thread Starter
Junior Member
Joined: Dec 2025
Posts: 56
Likes: 21
From: Phoenix east valley
2018 MB S560, 2018 Ford F150
It indeed should continue to find destinations that are in the local database. Online searches won't work anymore, so it might not find a good match or a match at all if you enter a business name, because the local database is generally incomplete and outdated, but it certainly should find plain addresses if it knows about the road. Of course if it's a new road that is not in the map database then it won't find it either. OP's map data may be very outdated, so the destinations he is trying to enter may be missing from it, where as before it was able to find them via online search.
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Joined: Dec 2011
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From: Spain UTC/GMT +2 hours
W213 All-terrain
V30 is the latest NA NTG5.5 map version,
There are a lot of guides, send me your VIN after carefully chose the version from DLM and I will generate for free the Activation code
There are a lot of guides, send me your VIN after carefully chose the version from DLM and I will generate for free the Activation code
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Joined: Dec 2011
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From: Spain UTC/GMT +2 hours
W213 All-terrain
Member
Joined: Jul 2016
Posts: 108
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2018 S450 4Matic, 2020 GLE450 4Matic, 2010 S550 4Matic(sold), 2012 ML350 4Matic(sold)
I cant get anything to work except one time it was used in December and it worked great. Come January nothing about navigation works after MB pulled the plug on mBrace. I am going to see about updating the internal database hopefully that will provide some degree of function.
Did you at some time install updates?
Did you at some time install updates?
Member
Joined: Jan 2021
Posts: 95
Likes: 39
From: Southern Delaware
2019 Mercedes Benz S560 4Matic
