More of a beta tester than an S580 owner.
Thread Starter
Member
Joined: Sep 2012
Posts: 78
Likes: 35
2022 S580 Exec., 2017 E43 P3
I'll tell you what...when these photos were taken, it was very shocking at how modular everything was. The engine, transmission, front subframe, etc. came out as a single unit and had very few connections to the car. It looked like with 8-10 beers and a great set of Snap-On tools, one could disconnect the driveline, brakes, suspension, and a few electrical connections and the whole thing was ready to come out. This gave me a bit of hope that it could/will go back into the chassis cleanly. I did request that any potential extra parts be supplied to me in a ziplock bag at the end, however. :-)
Last edited by ArcticSilver; Jul 25, 2024 at 11:40 AM. Reason: typos
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
I'll tell you what...when these photos were taken, it was very shocking at how modular everything was. The engine, transmission, front subframe, etc. came out as a single unit and had very few connections to the car. It looked like with 8-10 beers and a great set of Snap-On tools, one could disconnect the driveline, brakes, suspension, and a few electrical connections and the whole thing was ready to come out. This gave me a bit of hope that it could/will go back into the chassis cleanly. I did request that any potential extra parts be supplied to me in a ziplock bag at the end, however. :-)
Good sense of humour, truly sorry you have to go through all of this, can't believe you can still be remain so calm, I would had lost my cool way a while ago.
Last edited by W205C43PFL; Jul 25, 2024 at 12:35 PM.
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
On this service visit they found the motor mounts to be leaking as a result of my report that the car had a bad vibration which was noticeable mostly at idle. Previously the car had been in for the same multiple times. One previous visit the transmission mounts were replaced when the vibration was only felt when the car was in reverse. This repair helped for a while. Other visits I got the "cannot duplicate" response upon picking the car up.
Thread Starter
Member
Joined: Sep 2012
Posts: 78
Likes: 35
2022 S580 Exec., 2017 E43 P3
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
MBWorld Fanatic!
Joined: Feb 2002
Posts: 6,061
Likes: 326
From: 2000 ft over the FL coast in a B-17
Various
MBWorld Fanatic!
Joined: Apr 2003
Posts: 1,032
Likes: 277
From: Northeast
2012 S350 Bluetec, 2014 GLK250 Bluetec, 2026 E350 4Matic
Your lawyer probably already knows the details, but I think there is a separate federal law that may have different parameters thus giving you a case.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Member
Joined: Sep 2012
Posts: 78
Likes: 35
2022 S580 Exec., 2017 E43 P3
Update:
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time), I started the buy-back request process, which MBUSA has denied, stating that their review indicates my vehicle doesn’t qualify for a buy-back or relief under Nevada law statutes. They did, however, offer a "goodwill gesture" of two months of car payments.
I responded that while I’m not outright rejecting their offer, I don’t feel it adequately addresses the larger issues I’ve experienced with this car, especially considering my history with the brand, having purchased more than a dozen vehicles over the past 30 years. I received another call from MBUSA a week later in which they repeated their stance: no buy-back, but they stand by the two-month payment offer.
I’ve handed the situation over to my attorney and am waiting for his take on the matter. What strikes me as interesting is that the two-month payment offer was made immediately, without any meaningful discussion with me to learn about the car’s issues, my history with the brand, or hearing me out as a consumer. Despite my detailed appeal, MBUSA dismissed it and stuck to their original offer. They said that my dissatisfaction with the car and their decision "have been noted." Lovely.
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time), I started the buy-back request process, which MBUSA has denied, stating that their review indicates my vehicle doesn’t qualify for a buy-back or relief under Nevada law statutes. They did, however, offer a "goodwill gesture" of two months of car payments.
I responded that while I’m not outright rejecting their offer, I don’t feel it adequately addresses the larger issues I’ve experienced with this car, especially considering my history with the brand, having purchased more than a dozen vehicles over the past 30 years. I received another call from MBUSA a week later in which they repeated their stance: no buy-back, but they stand by the two-month payment offer.
I’ve handed the situation over to my attorney and am waiting for his take on the matter. What strikes me as interesting is that the two-month payment offer was made immediately, without any meaningful discussion with me to learn about the car’s issues, my history with the brand, or hearing me out as a consumer. Despite my detailed appeal, MBUSA dismissed it and stuck to their original offer. They said that my dissatisfaction with the car and their decision "have been noted." Lovely.
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
Super Member
Joined: Dec 2007
Posts: 980
Likes: 224
2005 S500 Designo
Mercedes cars come apart and go back together better than any other vehicle I've worked on. It's like nobody was ever even in there.
Super Member
Joined: Dec 2007
Posts: 980
Likes: 224
2005 S500 Designo
Update:
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time)
[snip]
They did, however, offer a "goodwill gesture" of two months of car payments.
[snip] [snip]
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time)
[snip]
They did, however, offer a "goodwill gesture" of two months of car payments.
[snip] [snip]
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
Seems.... reasonable?
Of course in attorney-land logic and common sense are replaced by outrage on the off chance it works
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
That said, I am not sure what MB you had been working on (I am all for hearing success stories of DIYing), the W223 is the most technologically advanced version of their car so the complexity and the chances of something going wrong is high when they do major surgeries like these. It also depends on who was doing the work. In the past, technicians are passionate about cars and take pride of their work, now they are here for the pay cheque. Not saying everyone is like that though.
For what it is worth, the highly trained technicians from personal experience and my friend's experience are not what they seem but again this depends on the dealership. I had many encounters of repairs not done right and/or messing up something else in the process.
MBWorld Fanatic!
Joined: Jun 2015
Posts: 9,061
Likes: 4,564
From: Maryland
2024 S580
I mean, you didn't have the car for a month so they offer 1 month of car payments, and for all your trouble, another month of car payments... I assume you had a loaner?
Seems.... reasonable?
Of course in attorney-land logic and common sense are replaced by outrage on the off chance it works
Seems.... reasonable?
Of course in attorney-land logic and common sense are replaced by outrage on the off chance it works
Accepting the offer doesn’t preclude him from demanding a buyback if he has further issues.
Super Member
Joined: Dec 2007
Posts: 980
Likes: 224
2005 S500 Designo
Mechanically, it might be fine. However I specifically mentioned the rattles, for what it is worth I have friends with issues that had to have the whole dash taken out but then rattles started appearing and they never were able to figure out which piece was causing the noise.
That said, I am not sure what MB you had been working on (I am all for hearing success stories of DIYing), the W223 is the most technologically advanced version of their car so the complexity and the chances of something going wrong is high when they do major surgeries like these. It also depends on who was doing the work. In the past, technicians are passionate about cars and take pride of their work, now they are here for the pay cheque. Not saying everyone is like that though.
For what it is worth, the highly trained technicians from personal experience and my friend's experience are not what they seem but again this depends on the dealership. I had many encounters of repairs not done right and/or messing up something else in the process.
That said, I am not sure what MB you had been working on (I am all for hearing success stories of DIYing), the W223 is the most technologically advanced version of their car so the complexity and the chances of something going wrong is high when they do major surgeries like these. It also depends on who was doing the work. In the past, technicians are passionate about cars and take pride of their work, now they are here for the pay cheque. Not saying everyone is like that though.
For what it is worth, the highly trained technicians from personal experience and my friend's experience are not what they seem but again this depends on the dealership. I had many encounters of repairs not done right and/or messing up something else in the process.
The complexity you're describing is mostly software/electrical. The whole point of asinine touchscreens and displays is the reduction of physical complexity...
Of course that doesn't translate to the engines, where the european carmakers have gone off the rails in terms of complexity.
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
That's what I mean though... when I work on the mercedes, when I take something apart and put it back together, it's like new again. No evidence someone was in there in the form of broken clips, inexplicable rattles, squeaks, gaps, etc. The cars are tangibly designed to be worked on.
The complexity you're describing is mostly software/electrical. The whole point of asinine touchscreens and displays is the reduction of physical complexity...
Of course that doesn't translate to the engines, where the european carmakers have gone off the rails in terms of complexity.
The complexity you're describing is mostly software/electrical. The whole point of asinine touchscreens and displays is the reduction of physical complexity...
Of course that doesn't translate to the engines, where the european carmakers have gone off the rails in terms of complexity.
As for the putting things back together I was just stating my experience and my friend's experience. Dealerships (well not all of course, luck of the draw I guess but so far 3 here in Canada) can't put a dashboard back on properly, this that OP went through was basically that but on steroids.
I agree MBs are not that hard to work with in general, my indie prefers working on MB than BMW.
Last edited by W205C43PFL; Aug 14, 2024 at 11:12 AM.
MBWorld Fanatic!
Joined: Apr 2003
Posts: 1,032
Likes: 277
From: Northeast
2012 S350 Bluetec, 2014 GLK250 Bluetec, 2026 E350 4Matic
As someone who has gone through the lemon law process, my lawyer told me that the manufacturer is not in the business of buying back cars. You will have to fight them tooth and nail, and the process will take a long time. They will delay and stonewall in every way imaginable.
MBWorld Fanatic!
Joined: Sep 2019
Posts: 3,109
Likes: 1,490
From: U.S.
Current/Last 5-years:GLS;G70;Alpina B8;X7;Accord. Sold:X7,TeslaS;S560;S550,X5;530e;L.Navigator;LS460
Update:
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time), I started the buy-back request process, which MBUSA has denied, stating that their review indicates my vehicle doesn’t qualify for a buy-back or relief under Nevada law statutes. They did, however, offer a "goodwill gesture" of two months of car payments.
I responded that while I’m not outright rejecting their offer, I don’t feel it adequately addresses the larger issues I’ve experienced with this car, especially considering my history with the brand, having purchased more than a dozen vehicles over the past 30 years. I received another call from MBUSA a week later in which they repeated their stance: no buy-back, but they stand by the two-month payment offer.
I’ve handed the situation over to my attorney and am waiting for his take on the matter. What strikes me as interesting is that the two-month payment offer was made immediately, without any meaningful discussion with me to learn about the car’s issues, my history with the brand, or hearing me out as a consumer. Despite my detailed appeal, MBUSA dismissed it and stuck to their original offer. They said that my dissatisfaction with the car and their decision "have been noted." Lovely.
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time), I started the buy-back request process, which MBUSA has denied, stating that their review indicates my vehicle doesn’t qualify for a buy-back or relief under Nevada law statutes. They did, however, offer a "goodwill gesture" of two months of car payments.
I responded that while I’m not outright rejecting their offer, I don’t feel it adequately addresses the larger issues I’ve experienced with this car, especially considering my history with the brand, having purchased more than a dozen vehicles over the past 30 years. I received another call from MBUSA a week later in which they repeated their stance: no buy-back, but they stand by the two-month payment offer.
I’ve handed the situation over to my attorney and am waiting for his take on the matter. What strikes me as interesting is that the two-month payment offer was made immediately, without any meaningful discussion with me to learn about the car’s issues, my history with the brand, or hearing me out as a consumer. Despite my detailed appeal, MBUSA dismissed it and stuck to their original offer. They said that my dissatisfaction with the car and their decision "have been noted." Lovely.
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
MBWorld Fanatic!
Joined: Jun 2019
Posts: 2,129
Likes: 940
From: Costco
2023 S500
Update:
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time), I started the buy-back request process, which MBUSA has denied, stating that their review indicates my vehicle doesn’t qualify for a buy-back or relief under Nevada law statutes. They did, however, offer a "goodwill gesture" of two months of car payments.
I responded that while I’m not outright rejecting their offer, I don’t feel it adequately addresses the larger issues I’ve experienced with this car, especially considering my history with the brand, having purchased more than a dozen vehicles over the past 30 years. I received another call from MBUSA a week later in which they repeated their stance: no buy-back, but they stand by the two-month payment offer.
I’ve handed the situation over to my attorney and am waiting for his take on the matter. What strikes me as interesting is that the two-month payment offer was made immediately, without any meaningful discussion with me to learn about the car’s issues, my history with the brand, or hearing me out as a consumer. Despite my detailed appeal, MBUSA dismissed it and stuck to their original offer. They said that my dissatisfaction with the car and their decision "have been noted." Lovely.
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
I got the car back. The dealer managed to put Humpty Dumpty back together again, and for now, the car is running well.
While the car was in for service (31 days this time), I started the buy-back request process, which MBUSA has denied, stating that their review indicates my vehicle doesn’t qualify for a buy-back or relief under Nevada law statutes. They did, however, offer a "goodwill gesture" of two months of car payments.
I responded that while I’m not outright rejecting their offer, I don’t feel it adequately addresses the larger issues I’ve experienced with this car, especially considering my history with the brand, having purchased more than a dozen vehicles over the past 30 years. I received another call from MBUSA a week later in which they repeated their stance: no buy-back, but they stand by the two-month payment offer.
I’ve handed the situation over to my attorney and am waiting for his take on the matter. What strikes me as interesting is that the two-month payment offer was made immediately, without any meaningful discussion with me to learn about the car’s issues, my history with the brand, or hearing me out as a consumer. Despite my detailed appeal, MBUSA dismissed it and stuck to their original offer. They said that my dissatisfaction with the car and their decision "have been noted." Lovely.
To me, their quick response and gesture might suggest they sense some liability and are trying to resolve the issue cheaply. If they truly believed they had no risk, would they have made that offer right away?
Notice any changes or imperfections?
Thread Starter
Member
Joined: Sep 2012
Posts: 78
Likes: 35
2022 S580 Exec., 2017 E43 P3
Thank you for the replies everyone. If this last 30-day episode was the only occurrence, I'd be inclined to agree that the 2-month offer is over and above. The car has been in the shop for recurring issues much longer than that. Well more than 90 days since delivery. I'm not trying to be a grinder and certainly not trying to win the trailer park lottery here.
Since getting it back, I am again getting numerous sensor failure messages (lane change assist, active brake assist, etc etc) indicating all sorts of impending disasters (kidding), and now the rear interior lights don't work again. It's been there 2x for that previously.
In the end though....I want this to end. I'm certain that they'll ask for language that limits my further options and remedies. I sure would if I was them. I'll use the 2-months of cash toward an extended warranty and they can just enjoy the steady stream of warranty claims this car will give them. We shall see.
Thank you.
Since getting it back, I am again getting numerous sensor failure messages (lane change assist, active brake assist, etc etc) indicating all sorts of impending disasters (kidding), and now the rear interior lights don't work again. It's been there 2x for that previously.
In the end though....I want this to end. I'm certain that they'll ask for language that limits my further options and remedies. I sure would if I was them. I'll use the 2-months of cash toward an extended warranty and they can just enjoy the steady stream of warranty claims this car will give them. We shall see.
Thank you.
Last edited by ArcticSilver; Aug 14, 2024 at 01:19 PM.
MBWorld God!
Joined: Dec 2019
Posts: 32,222
Likes: 6,281
Thank you for the replies everyone. If this last 30-day episode was the only occurrence, I'd be inclined to agree that the 2-month offer is over and above. The car has been in the shop for recurring issues much longer than that. Well more than 90 days since delivery. I'm not trying to be a grinder and certainly not trying to win the trailer park lottery here.
Since getting it back, I am again getting numerous sensor failure messages (lane change assist, active brake assist, etc etc) indicating all sorts of impending disasters (kidding), and now the rear interior lights don't work again. It's been there 2x for that previously.
In the end though....I want this to end. I'm certain that they'll ask for language that limits my further options and remedies. I sure would if I was them. I'll use the 2-months of cash toward an extended warranty and they can just enjoy the steady stream of warranty claims this car will give them. We shall see.
Thank you.
Since getting it back, I am again getting numerous sensor failure messages (lane change assist, active brake assist, etc etc) indicating all sorts of impending disasters (kidding), and now the rear interior lights don't work again. It's been there 2x for that previously.
In the end though....I want this to end. I'm certain that they'll ask for language that limits my further options and remedies. I sure would if I was them. I'll use the 2-months of cash toward an extended warranty and they can just enjoy the steady stream of warranty claims this car will give them. We shall see.
Thank you.
Senior Member
Joined: Jun 2007
Posts: 457
Likes: 253
From: SD
Various
Thank you for the replies everyone. If this last 30-day episode was the only occurrence, I'd be inclined to agree that the 2-month offer is over and above. The car has been in the shop for recurring issues much longer than that. Well more than 90 days since delivery. I'm not trying to be a grinder and certainly not trying to win the trailer park lottery here.
Since getting it back, I am again getting numerous sensor failure messages (lane change assist, active brake assist, etc etc) indicating all sorts of impending disasters (kidding), and now the rear interior lights don't work again. It's been there 2x for that previously.
In the end though....I want this to end. I'm certain that they'll ask for language that limits my further options and remedies. I sure would if I was them. I'll use the 2-months of cash toward an extended warranty and they can just enjoy the steady stream of warranty claims this car will give them. We shall see.
Thank you.
Since getting it back, I am again getting numerous sensor failure messages (lane change assist, active brake assist, etc etc) indicating all sorts of impending disasters (kidding), and now the rear interior lights don't work again. It's been there 2x for that previously.
In the end though....I want this to end. I'm certain that they'll ask for language that limits my further options and remedies. I sure would if I was them. I'll use the 2-months of cash toward an extended warranty and they can just enjoy the steady stream of warranty claims this car will give them. We shall see.
Thank you.
