ArcticSilver

This car is CONSTANTLY broken. I love the car when it works, but just wish I didn't pay for the privilege of beta testing it for the last two years. It's been in the shop for the last 3 weeks after bringing it in for loss of power, surging acceleration at high speeds, rough/hunting idle, and a screw in the Hankook tire. This morning I got the following text...

W205C43PFL

Yikes sorry to hear that : (

Frenetic

Not sure where you are located but in most of the contiguous United States, you are at or very near to the lemon threshold. I would call corporate to complain at least.

ArcticSilver

Thank you. I'm in Las Vegas, NV. The law says that the claim must be made within the first 18 months from delivery. I'm outside of that window.

Streamliner

[QUOTE=ArcticSilver;9002721]This car is CONSTANTLY broken. I love the car when it works, but just wish I didn't pay for the privilege of beta testing it for the last two years. It's been in the shop for the last 3 weeks after bringing it in for loss of power, surging acceleration at high speeds, rough/hunting idle, and a screw in the Hankook tire. This morning I got the following text...QUOTE]

Well, you love your car “when it works,” but I hated my 2022 S580 even when it DID work. Boy! Pulling the engine & transmission and then ripping the engine apart. Are you REALLY up on the exact Lemon Law wording in Nevada? If you have not done so, I would at least talk with a Lemon Law attorney about this. I would also contact MBUSA. Part of the S Class cost is what is supposed to be a “LUXURY” experience. You’re getting robbed of that. MBUSA might work it out for you to get into a new S580 without taking too much of a hit. You really need to talk to them. They actually KNOW they really messed up on this car and are at least somewhat trying to satiate their customers. Call them—TOMORROW!

ArcticSilver

Thank you for your reply and help. I did end up calling MBUSA today and got the ball rolling. I'm told that my case is now in their system, escalated, and that I'd hear back with next steps in the next 48 hours. I want to see what their stance will be prior to going to an attorney. I certainly not up to speed on the laws to any degree that I'd be effective fighting them alone. Here's to hoping they roll over and make it right straight away (haha).

You're absolutely correct about be robbed of the experience. My dealer is great to me, but I'd be happy to see a lot less of their service drive.

ArcticSilver

Streamliner

Man, how they are ever going to get all that back in there properly is just beyond me. Your car is no longer the new car you bought. They need to give you a new one.

NbyNW

That’s crazy for a new car!

But unfortunately, not unexpected for this new S Class. Sorry.

ArcticSilver

Sigh. I have a call in to MBUSA who is reviewing the service history. The message taker I spoke to on the phone said they'd call me back two days ago, but I've heard nothing yet since. An template email sent to me reports that the review process is 6-8 weeks.

My attorney wants to attack, but I'm holding him off for now and hoping MBUSA will decide to do right for a loyal 30 year, 13 car repeat customer. It would be amazing to see a good company do good things for a good guy/customer. But I'm not holding my breath.

ArcticSilver

Crazy indeed. It has only 35k miles on the clock!

tx170754

Always believe your attorney, he is probably your best friend now, if I would be you I wouldn't, if possible, take the car back...
Good luck !

MBNUT1

Thank you for posting this. What a frightening bunch of claptrap. Like on other threads, these cars have become unbelievably complicated. Wouldn't touch one with a ten foot pole.

Streamliner

Imagine the process of assembling this incredibly complicated car at the factory in Germany, where every part is put in place “in order,” and without other parts in the way. THEN imagine taking this thing apart, with many things in the way and “trying” to get it all back together correctly.

Frenetic

Wow. That’s crazy. The only consolation is that this is probably costing Mercedes a lot to do these repairs and put you in a loaner. I’m glad I’m not Canadian because I would have lawyered up a long time ago.

W205C43PFL

Unreal! How will they ever put that thing back together without introducing rattles and squeaks, what was the reason why they have to replace the motor mounts and transmission mounts already/this soon/early. Car is still essentially new?

carlosinseattle

No words can adequately the disappointment you must feel at this point. Nobody driving a car like this wants to see it all taken apart. Looking at those pictures gives me a feeling like a loved on on a ventilator in the ICU...dreadful!!

Streamliner

In the days of shops using “Flat Rate” guides, I wonder how many hours they would estimate this R&R would take?

places

Fall off the parking garage...love your sense of humor. I fully understand though, I too would basically be telling them to keep the car and not bother.

Bubba1

OMG! Makes the work they did on my car (replace batteries) and fix HVAC system look like a cakewalk compared to this major overhaul. You have my utmost sympathy and admiration for the restraint you’ve shown so far (not to mention your terrific sense of humour).

PeterUbers

in 2014 Benz bought back 2 brand new e550's I custom ordered for much much less ... they're changed since then and loyalty just doesn't get you too far with them it seems. I wish you luck and justice; this is not the experience you paid for

RJC

I hope you hit the magic 30 day lemon law #l and this all goes away sooner than later.

ArcticSilver

On this service visit they found the motor mounts to be leaking as a result of my report that the car had a bad vibration which was noticeable mostly at idle. Previously the car had been in for the same multiple times. One previous visit the transmission mounts were replaced when the vibration was only felt when the car was in reverse. This repair helped for a while. Other visits I got the "cannot duplicate" response upon picking the car up.

ArcticSilver

I'm at several multiples of the 30-day mark.

ArcticSilver

Thank you. Imagine if I posted my full 2-year long list of issues and repairs! Someone said elsewhere that it's one thing to have a bunch of little issues (which I've had) or a number of larger issues (which I've had)....but having both of those scenarios is where it becomes more of a challenge.

All being said, my dealership has always been great to me. They too are frustrated by this car and are doing their best to get it sorted. I cannot imagine what the warranty costs have been/will continue to be for this particular vehicular delight that they sold me.