Hey all- am posting after many years since I just got back with MB.
Bought a 2020 S63 CPO and am wondering what all the CPO ensures in way of original included items.
For example - are the feather-soft headrests (little pillows) included?
Should dealer have provided me the fragrance dispenser cartridge - screen says no cartridge installed?
How about the AMG floor mats, and how many? 2 or 4?
Set of keys (not single key)?
Tools in trunk - even though there is no Spare?
Would appreciate an informed response and others experiences if/when they bought CPO S63.

 

https://www.mbusa.com/content/dam/mb...s-Brochure.pdf

 

Thanks for the link - good info to have.
But it appears to be more of a checklist of things to do (clean/inspect) but does not provide details on specific items.
For example, it says tools but what tools are supposed to be included? I noticed a couple of empty spaces in the tool holder molded storage space.
Even mats is mentioned in the brochure, but how many AMG mats originally came with the car?
And which line item covers a fragrance cartridge - it is an option after all (and was part of the build for the vehicle I bought)
Hoping for more responses - possibly some member bought a CPO with the specific items I had questions on.

 

1. Sorry , but I don't think you understand what CPO is.
The dealer is offering a USED car they have put through an inspection process to certify the car is in good condition and all necessary maintenance work has been completed. I believe wipers and tires are the only consumable they replace if too old or worn. The certification cost real dollars to perform and the real benefit is the 1 year full factory warranty included in the price you pay to the dealership for the USED car.

2. All of your questions should have been asked of the dealer before you purchased the car.
The first question should have been "What does CPO provide that is different from a non-CPO car?" or "What does the CPO process provide?"
You then could ask about all of the miscellaneous items that are included from the factory for a NEW car and if those items are included in the sale of this USED car.

Bottom line is you bought a used car from a MB dealer that invested the money to provide a certification and felt strong enough about the car that they will give you a warranty for the next year. What the car came with was what it had when you signed the sales agreement. If anything was missing and owed to you, those items should have been identified on the paperwork at the time of the sale. The dealer has no obligation to provide you with anything other than what was in the car when you agreed to the sale and signed your name.

Buying a CPO car is no different than buying any other used car from Joe's Used Car lot except you got a 1 year factory warranty. You have the duty to know what you are buying before you sign your name.

Also, I'm not saying anything against the CPO process. It's a great service for some people and offers a peace of mind when buying a used car.

 

Agree with SemperFi, CPO has no provisions for all of the little accessory items you mentioned. You will have to procure those on your own. Dealer might throw in a fragrance canister if you ask but the other stuff is either pretty expensive or not really available, for example some of the individual tools. There are actually people out there that keep all this stuff and sell it off when they turn the car in, pretty crappy to do but it happens. Car typically comes with everything you rattled off including plush carpet AMG mats and pillows. Buying all of this stuff new is around a grand depending on the mats.

 

I searched extensively for a long time before I finally found a dealer with a price less than a grand for the OEM AMG carpeted mats. No matter when or where I looked, every dealer wanted over $900 plus shipping.

I finally found them for $741 including shipping cost and bought a new set. They showed up in a good size box exactly matching the ones from the factory with the large metal AMG badge and thick plush carpet. Nice to have a spare set knowing that one day they will no longer be available.

 

Mercedes CPO is just a warranty. I bought a CPO car in late 2022 and they didn't do anything with the car as far as reconditioning the car. They're supposed to reset the Command system, and even that wasn't done. They filled out the checklist, but it was clear that they hadn't performed the services on the checklist prior to certifying the car. So think of it as a warranty, a really good warranty, but nothing else. I got burned by expectations, and I'm not the only one who feel that way. Not to be a downer, that's just the reality of the situation.

Having said that; the guide says 2 keys in order to be certified, if they only gave you one, the car was not elgible for CPO status. Be sure the dealer submits the CPO paperwork in the system ASAP. Mercedes of Medford didn't do that when I bought mine, and it took 2 weeks for approval before they would even begin the work on my car. And yes, I sold that car before the CPO warranty ended.

 

That's an old document to be fair, I am thinking 2000s MB, I do apologize but I couldn't find an updated one.

 

There are some good specifics within that document - and the logic can be extrapolated to other items as well.

All I wanted was a "YES" or "NO" answer with regard to CPO ensuring all items from original build should be included.
Was certainly not looking for a lecture on the process to buy a CPO vehicle - and moreover the content of the lecture is not without fallacies.
Allow me to provide the proper context with my 2nd experience in buying another CPO S63 - just brought it home yesterday.

I merely discussed with the salesperson about the items in original build and asked for confirmation about inclusion - received a very logical response paraphrased as follows:
1. If car was leased - must have all original items else the dealership adjusts with charges for missing equipment. For example, if car had rear entertainment system and owner does not return headphones etc, he/she will be charged.
2. If car is traded in with missing items, e.g., missing tools, the trade-in value will be adjusted. Next customer to buy will not be shortchanged.
3. Other items which may need replenishing will also be taken care of - specific ones like engine fluids mentioned in CPO list but since each car may have custom build, not everything is written in the CPO document.

At end of it, I received all 4 AMG mats, fresh fragrance cartridge (the old unit with a small quantity was also left in) and everything that was part of the original build.
Perhaps I got lucky with the 2nd purchase (and 2nd dealer) but to me their approach seemed logical.

And YES, I now have 2 AMG S63 in my garage - WHITE and BLACK. Both are lovely to look and even though only 1 year apart (and similar mileage), they drive very differently. One car has a forgiving luxurious ride with minimal road noise while the other is sporty with a relatively harsher ride but very agile. And both are in COMFORT mode - think the tires may be the big difference contributor.

 

Glad it all worked out. Sounds like each dealer has a different attitude about this kind of stuff.