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So has anyone else received the below attached email offering a $4k voucher to be used at the dealership? I haven't investigated it yet as the dealer is closed, but I plan on reaching out tomorrow to my service manager. It looks like it can be used for some really helpful things, and I am cautiously applauding MB for doing something right for its customers spending 150k++ on their vehicles.
So has anyone else received the below attached email offering a $4k voucher to be used at the dealership? I haven't investigated it yet as the dealer is closed, but I plan on reaching out tomorrow to my service manager. It looks like it can be used for some really helpful things, and I am cautiously applauding MB for doing something right for its customers spending 150k++ on their vehicles. https://cimg3.ibsrv.net/gimg/www.mbw...53dae91ea8.png
Interesting, so they are rewarding customers for completing recalls?
That is a first but good for them nonetheless.
Goes to show just how many problems newer generation MBs/AMGs have that they voluntarily compensate existing customers for the trouble they had to go through with an unfinished product. Ship now, fix later seems to be the modus operandi these days. Waiting for the FL model has never been as good as an advise as now. Hopefully by then things get sorted out.
Last edited by superswiss; Jun 18, 2024 at 08:14 PM.
And discover that there are no open recalls, then are we ineligible for the voucher?
Carfax also has a recall check system but MBUSA might be the most updated for the obvious reasons, still doesn't hurt to run it through that system though. https://www.carfax.com/recall/
Last edited by W205C43PFL; Jun 18, 2024 at 08:56 PM.
Goes to show just how many problems newer generation MBs/AMGs have that they voluntarily compensate existing customers for the trouble they had to go through with an unfinished product. Ship now, fix later seems to be the modus operandi these days. Waiting for the FL model has never been as good as an advise as now. Hopefully by then things get sorted out.
Ya I am watching and deciding if I want to stick with MB as well. Really hoping facelift will solve the issues as mentioned because I do wish they do as a MB fan and a potential owner of their newer models as well.
I also hope they fix the issues for OP's sake and owners of the R232 sake.
Last edited by W205C43PFL; Jun 18, 2024 at 09:21 PM.
Almost sounds like a bribe to keep customers. The reliability of MB vehicles continues to decline and is now one of the poorest of all makes. Check CR and other sources.
Too little, too late. I ordered a 2025 Aston Martin Vantage.
Hope you don't expect less issues with a British carmaker. The new Vantage is nice and it's what the new GT should have been, IMO. Front engine, rear-wheel drive. My only complaint is that it has a torque converter. Just not the same engagement, responsiveness and snappiness as a clutch. However, AM is very low volume and needs a cash infusion every few years from another billionaire who doesn't want to see the company go under. Eventually, it'll probably join the other British carmakers and get acquired by Tata or Geely and struggle for relevance. Engine and transmission should be solid, being the former is from AMG and the latter from ZF. Both tried and tested quantities, despite my dislikes for the ZF8 in a high performance car, but the infotainment system is all new, developed by AM, so be prepared for bugs.
Last edited by superswiss; Jun 19, 2024 at 04:11 PM.
Carfax also has a recall check system but MBUSA might be the most updated for the obvious reasons, still doesn't hurt to run it through that system though. https://www.carfax.com/recall/
Thank you
Looks like Carfax sees zero as well, will report back if this makes me ineligible
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
Obviously, we all like to receive things like these vouchers, who doesn’t? Unfortunately, as an outsider—I have no R232 but have had 17 new MB’s—watching this forum since the cars first came out, I really do think this is way too little, considering what so many of you folks have been through and how expensive your cars are.
Based on what some of you paid for your SL’s and what the market for those cars fell to in very short order, coupled with the stumbling, lackadaisical response from MB to the various ONGOING issues, a voucher in the $15K to $20K area would not have been out of line. For some of you folks, $4K is a dinner out with friends—but you can’t spend it on that. Honestly, $4K with all the limitations, after what you folks have been through, is a slap in the face, but that’s just my opinion. Best of luck to all of you.
Just coming back to update. I'm currently on the line with MBUSA. I called the dealer first who sent me to MBUSA who sent me to MBFinancial who then sent me to MBUSA who is currently trying to send me back to the dealer. Just chewed them out for further inconveniencing owners in a situation where they are already trying to rectify their inconveniencing of owners.
Not sure how this gets resolved but one things is clear: Mercedes has no effing idea what they're doing. What an embarrassment.
Just coming back to update. I'm currently on the line with MBUSA. I called the dealer first who sent me to MBUSA who sent me to MBFinancial who then sent me to MBUSA who is currently trying to send me back to the dealer. Just chewed them out for further inconveniencing owners in a situation where they are already trying to rectify their inconveniencing of owners.
Not sure how this gets resolved but one things is clear: Mercedes has no effing idea what they're doing. What an embarrassment.
Ugh, I still think CDK Global adds to this fire though.
I have the same issue: received the $4k voucher by mail, fixed all open recalls but my local delarship has no clue; they sent me to MB Financial services and they sent me to MB HQ; They are saying my local dealership should handle it...
I'm trying to apply the voucher towards my future lease payments.
I have the same issue: received the $4k voucher by mail, fixed all open recalls but my local delarship has no clue; they sent me to MB Financial services and they sent me to MB HQ; They are saying my local dealership should handle it...
I'm trying to apply the voucher towards my future lease payments.
Thought about dumping the car but the only other thing I'm interested in is a 23 or newer 911 Turbo Cab S. Since that's about double the cost of the current value of my S63, and I already own a 2016 911. I decided to just keep the S63 and rack up the miles. Plus I have only had the battery warning once in the last 6 months. So I will use my $4k towards a warranty. Anyone have the hookup on a Benz warranty seller or approx cost of? Haven't purchased a car warranty in many, many years. As I recall there was always some F&I guy selling warranties, slightly over cost nationwide, in the lower production vehicle market. Yes, I can call my local dealer but anticipate hearing a bigger number from them as a money grab due to them being aware of the voucher.
Thank you for contacting Mercedes-Benz USA regarding your SL Model vehicles. We understand your concerns with not having your voucher and are delighted to be of further assistance.
Being that the voucher information is already in the system for the dealerships to see, the physical voucher/email is not needed to be eligible/redeem.
We hope we have responded to your satisfaction and that you find the information provided useful. Should you need to contact us via email in the future, please visit the www.MBUSA.com Contact Us page or contact our Customer Assistance Center at the number listed below. Your continued trust in Mercedes-Benz is deeply appreciated as we remain dedicated to maintaining an unwavering commitment to delivering the utmost in quality and assurance.
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