Kleemann ( Don't stand behind there products )
04-29-2007, 11:47 PM
#51
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07 CLS550 & 05 E55
Wow! Come on guys you know the guy came on forum to give you a heads up on kleemann. Everyone on this forum should be thankful. Like the problem Ted had with Malcom same scenerio here. Instead people are busy dissing each other.
04-30-2007, 12:16 AM
#52
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E55
No need for arguing,I agree.But malcolm is a flat out scammer,Kleemann is not,huge difference there.
04-30-2007, 12:52 AM
#53
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04-30-2007, 01:07 AM
#54
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04-30-2007, 01:27 AM
#55
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This is a pretty rude comment Torquey, as well as some of the others, Im sure if you sit back and ponder the tone in which you portray it can be perceived as one with a tinge of insult and as well I agree way off topic.
04-30-2007, 01:28 AM
#56
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06 EuroElites E55
where do i sign up for the spelling bee? damm i dont know how to use ,.?! or can i spell for ****. but i can tell you this i wont be gettin up in the morning to goto work. so i would say spelling is over rated. where did good spelling get you?
04-30-2007, 03:01 AM
#57
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11 R8 V10 Cab / 12 Scion IQ / 11 Toyota Sienna / 07 CL550 / 09 C63 / 91 NSX / 00 S2000 / 01 TypeR
so , I guess people with not good english shouldn't say **** about anything in this ( Public Forum ) . You guys ( Torquey55 ) really show me CLASS here 
. Mercedes Forum ...hahahahahhahaha , what a joke .
. Mercedes Forum ...hahahahahhahaha , what a joke .
04-30-2007, 09:57 AM
#58
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Last edited by ProjectC55; 04-30-2007 at 04:29 PM.
04-30-2007, 03:28 PM
#59
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Mercedes-Benz
Not to discount your complaint. But, I have had nothing but a positive experience in my dealings with Kleemann, especially with Cory. He has been a stand up guy thus far. 
He has gone out of his way to answer questions and offer help without even a transaction taking place. 
On a side note, I must also say that Adam at Euroelites has also been helpful and I have no problem working with him in the future as well.
He has gone out of his way to answer questions and offer help without even a transaction taking place. On a side note, I must also say that Adam at Euroelites has also been helpful and I have no problem working with him in the future as well.
04-30-2007, 03:33 PM
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11 R8 V10 Cab / 12 Scion IQ / 11 Toyota Sienna / 07 CL550 / 09 C63 / 91 NSX / 00 S2000 / 01 TypeR
aintME: I had positive experience with Cory too , before this incendent happen , but Well , I just got an Email from ( Claus Ankjær ) , will see how is he going to solve this issue .
05-01-2007, 12:21 AM
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SL65 AMG
05-01-2007, 12:28 AM
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E55
I dont care for the way he carries himself buisness wise in here,thrives on putting down others to make himself seem superior.Im going to leave it at that.No need to drag it out either,all my opinion of course.
05-01-2007, 12:31 AM
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SL65 AMG
hope this gets taken care of. cory is top notch, and sorry for some of the comments made. Thank you for sharing this and keep us posted.
05-01-2007, 12:32 AM
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SL65 AMG
just asking no need to go any further, thanks for the reply.
05-01-2007, 02:55 AM
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honduh, bimmer, bEnz, ferrari and etc
kleeman must have measurement against that.
05-01-2007, 02:57 AM
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honduh, bimmer, bEnz, ferrari and etc
Yeah, I spoke to Cory and he admitted he has no tolerance for people of Chinese descent (decent) that do not know the difference between there, their and they're. He said he may reconsider his position and refund your (you're) money if you can explain the the proper usage of to, too and two.
the game is global now. it aint one big happy trailor park establishment no more.
don't hate. participate.
chinese here as well.
05-01-2007, 03:03 AM
#67
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honduh, bimmer, bEnz, ferrari and etc
btw i don't really think your comment was offensive, but i do think with a lil more understanding and common courtesy we can all be a big happy family here.
05-01-2007, 03:19 AM
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2006 E55
I will most likely never buy another RT product. Im still waiting for my software fix. Even sent an email to Ken at RT, James at Creative as well as someone from Evotech, and I've still gotten no response.
05-01-2007, 03:53 AM
#69
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05-01-2007, 05:50 AM
#70
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05-01-2007, 08:53 AM
#71
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CLK500/Range Rover HSE/E55 AMG/Bmw 328Xi coupe/BMW 4.8x/Bmw 335i/GS350/Audi S5/E350
Wow, I've been reading this thread as it is getting worse and worse.... lets try to focus on the real problem.... NAT-1 is having issues with his software...
As for the whole language thing, some people on this board use english as a second language and learned it very late in their life. It could seem elementary to some but advanced to others. Its all relative guys... BTW, english IS probably one of the most difficult languages to learn and use properly. Just my .02 cents.
As for the whole language thing, some people on this board use english as a second language and learned it very late in their life. It could seem elementary to some but advanced to others. Its all relative guys... BTW, english IS probably one of the most difficult languages to learn and use properly. Just my .02 cents.
05-01-2007, 11:32 AM
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Sorry about the new screen name- ADMIN made my original account incapable of posting. 
Im sure this one will quickly be turned off as well so I better make it count - Brandon from KLEEMANN BTW.
As with any situation, there are two sides of any story - and the truth is in the middle. So here is my side of the story, I leave it to the membership to draw their own conclusions as to this specific instance. I think our customer service is among the best in the industry, you cant be all things to all people all the time.
ECU tuning can have its problems- as many here well know. In order for us to do ANYTHING about making a meaningful change to a problem software we need to know what faults the car has. Typically the ECU will store fault codes (even if the MIL is not illuminated) that can be very helpful in telling us what the car thinks is going on- we can build correlations to faults with other control units based on the supposed or actual fault etc. Without any diag info the statement of "the car hesitates, shakes, dosent shift well" etc are virtually meaning less and provide no info for us to work from- we are totally in the dark, especially if a similar tuning approach has worked very well in many previous cars.
To the best of my knowledge we never got any DAS or even OBDII level info about the fault which illuminated the MIL lamp during all 3 programming attempts- only verbal descriptions of the drive quality. Ultimately the short path was taken to go back to OE as it seemed a fruitless adventure to get the diag info.
The idea that we need to give a refund to a person who doesnt provide the info we need to FIX a problem seems odd to me, I also do not understand the person who expects that we have service techs standing by with flight vouchers to chase all over the country.
NAT-1 wasted little time in joining the forum and posting negative comments- this post originated the same day his email to KLEEMANN DK corporate was forwarded to me- giving me little time to investigate and find a solution.
So here is the offer to NAT-1:
Make the investment in some tools to get diag info so we can sort the software- otherwise it can be 10+ times we do changes.
I have authorized a "in store" credit as you asked (for the amount you proposed in your written communications to my company).
In the future please take ALL communications regarding issues of this nature directly to me and allow appropriate time for me to:
Fully understand the logistics
Fully understand the problem
Find the appropriate solution
Implement the solution
Thank you for your time and understanding.
Im sure this one will quickly be turned off as well so I better make it count - Brandon from KLEEMANN BTW.As with any situation, there are two sides of any story - and the truth is in the middle. So here is my side of the story, I leave it to the membership to draw their own conclusions as to this specific instance. I think our customer service is among the best in the industry, you cant be all things to all people all the time.
ECU tuning can have its problems- as many here well know. In order for us to do ANYTHING about making a meaningful change to a problem software we need to know what faults the car has. Typically the ECU will store fault codes (even if the MIL is not illuminated) that can be very helpful in telling us what the car thinks is going on- we can build correlations to faults with other control units based on the supposed or actual fault etc. Without any diag info the statement of "the car hesitates, shakes, dosent shift well" etc are virtually meaning less and provide no info for us to work from- we are totally in the dark, especially if a similar tuning approach has worked very well in many previous cars.
To the best of my knowledge we never got any DAS or even OBDII level info about the fault which illuminated the MIL lamp during all 3 programming attempts- only verbal descriptions of the drive quality. Ultimately the short path was taken to go back to OE as it seemed a fruitless adventure to get the diag info.
The idea that we need to give a refund to a person who doesnt provide the info we need to FIX a problem seems odd to me, I also do not understand the person who expects that we have service techs standing by with flight vouchers to chase all over the country.
NAT-1 wasted little time in joining the forum and posting negative comments- this post originated the same day his email to KLEEMANN DK corporate was forwarded to me- giving me little time to investigate and find a solution.
So here is the offer to NAT-1:
Make the investment in some tools to get diag info so we can sort the software- otherwise it can be 10+ times we do changes.
I have authorized a "in store" credit as you asked (for the amount you proposed in your written communications to my company).
In the future please take ALL communications regarding issues of this nature directly to me and allow appropriate time for me to:
Fully understand the logistics
Fully understand the problem
Find the appropriate solution
Implement the solution
Thank you for your time and understanding.
05-01-2007, 11:35 AM
#73
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honduh, bimmer, bEnz, ferrari and etc
btw nothing personal. i don't know you, nor do i care to. i just did not appreciate your comment and felt offended.
Last edited by toro4me; 05-01-2007 at 11:39 AM.
05-01-2007, 11:42 AM
#74
MBWorld Fanatic!
Sorry about the new screen name- ADMIN made my original account incapable of posting. Im sure this one will quickly be turned off as well so I better make it count - Brandon from KLEEMANN BTW.
As with any situation, there are two sides of any story - and the truth is in the middle. So here is my side of the story, I leave it to the membership to draw their own conclusions as to this specific instance. I think our customer service is among the best in the industry, you cant be all things to all people all the time.
ECU tuning can have its problems- as many here well know. In order for us to do ANYTHING about making a meaningful change to a problem software we need to know what faults the car has. Typically the ECU will store fault codes (even if the MIL is not illuminated) that can be very helpful in telling us what the car thinks is going on- we can build correlations to faults with other control units based on the supposed or actual fault etc. Without any diag info the statement of "the car hesitates, shakes, dosent shift well" etc are virtually meaning less and provide no info for us to work from- we are totally in the dark, especially if a similar tuning approach has worked very well in many previous cars.
To the best of my knowledge we never got any DAS or even OBDII level info about the fault which illuminated the MIL lamp during all 3 programming attempts- only verbal descriptions of the drive quality. Ultimately the short path was taken to go back to OE as it seemed a fruitless adventure to get the diag info.
The idea that we need to give a refund to a person who doesnt provide the info we need to FIX a problem seems odd to me, I also do not understand the person who expects that we have service techs standing by with flight vouchers to chase all over the country.
NAT-1 wasted little time in joining the forum and posting negative comments- this post originated the same day his email to KLEEMANN DK corporate was forwarded to me- giving me little time to investigate and find a solution.
So here is the offer to NAT-1:
Make the investment in some tools to get diag info so we can sort the software- otherwise it can be 10+ times we do changes.
I have authorized a "in store" credit as you asked (for the amount you proposed in your written communications to my company).
In the future please take ALL communications regarding issues of this nature directly to me and allow appropriate time for me to:
Fully understand the logistics
Fully understand the problem
Find the appropriate solution
Implement the solution
Thank you for your time and understanding.
Im sure this one will quickly be turned off as well so I better make it count - Brandon from KLEEMANN BTW.As with any situation, there are two sides of any story - and the truth is in the middle. So here is my side of the story, I leave it to the membership to draw their own conclusions as to this specific instance. I think our customer service is among the best in the industry, you cant be all things to all people all the time.
ECU tuning can have its problems- as many here well know. In order for us to do ANYTHING about making a meaningful change to a problem software we need to know what faults the car has. Typically the ECU will store fault codes (even if the MIL is not illuminated) that can be very helpful in telling us what the car thinks is going on- we can build correlations to faults with other control units based on the supposed or actual fault etc. Without any diag info the statement of "the car hesitates, shakes, dosent shift well" etc are virtually meaning less and provide no info for us to work from- we are totally in the dark, especially if a similar tuning approach has worked very well in many previous cars.
To the best of my knowledge we never got any DAS or even OBDII level info about the fault which illuminated the MIL lamp during all 3 programming attempts- only verbal descriptions of the drive quality. Ultimately the short path was taken to go back to OE as it seemed a fruitless adventure to get the diag info.
The idea that we need to give a refund to a person who doesnt provide the info we need to FIX a problem seems odd to me, I also do not understand the person who expects that we have service techs standing by with flight vouchers to chase all over the country.
NAT-1 wasted little time in joining the forum and posting negative comments- this post originated the same day his email to KLEEMANN DK corporate was forwarded to me- giving me little time to investigate and find a solution.
So here is the offer to NAT-1:
Make the investment in some tools to get diag info so we can sort the software- otherwise it can be 10+ times we do changes.
I have authorized a "in store" credit as you asked (for the amount you proposed in your written communications to my company).
In the future please take ALL communications regarding issues of this nature directly to me and allow appropriate time for me to:
Fully understand the logistics
Fully understand the problem
Find the appropriate solution
Implement the solution
Thank you for your time and understanding.
anyways, as expected...kleemann customer service comes through.
05-01-2007, 11:44 AM
#75
MBWorld Fanatic!
well, i'm offended by the picture of a naked little boy in your signature!
