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Comman Navigation Freezing up on me.

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Old 05-19-2008, 12:04 PM
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Comman Navigation Freezing up on me.

My command unit freezes up when i turn it on. The mercedes sign will come on and it'll freeze up with no audio, after a while it'll come back on and work just fine. This happens about half the time and the rest of the time the unit works fine with no problems.

Any suggestions?
Old 05-19-2008, 01:22 PM
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Originally Posted by 1mean55
My command unit freezes up when i turn it on. The mercedes sign will come on and it'll freeze up with no audio, after a while it'll come back on and work just fine. This happens about half the time and the rest of the time the unit works fine with no problems.

Any suggestions?
Make sure you have the latest version of the firmware for the unit.
Old 05-19-2008, 02:56 PM
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that happens to me occasionally as well .. dealer said they could not find an issue. luckily, it has not happened in a while.
Old 05-19-2008, 04:47 PM
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Originally Posted by LaicepsYdobon
Make sure you have the latest version of the firmware for the unit.
can you elaborate on the latest firmware? how would i get it?
Old 05-19-2008, 04:58 PM
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Originally Posted by 1mean55
can you elaborate on the latest firmware? how would i get it?
They usually take care of that for me at my dealership. They just pop in a DVD into the unit and the thing will update itself in about 2 minutes. This is such a minor thing that most likely your dealership will not even charge you for it even if you are out of warranty.
Old 05-19-2008, 07:27 PM
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Originally Posted by LaicepsYdobon
They usually take care of that for me at my dealership. They just pop in a DVD into the unit and the thing will update itself in about 2 minutes. This is such a minor thing that most likely your dealership will not even charge you for it even if you are out of warranty.
Thanks, i'll take it in and have them do that.

also forgot to mention, this problem popped up just after i got a signal showing weak battery. I took it in and had them replace the accessory battery (not the main battery) but this problem, the nav freezing up on me, never went away. I'm not sure if it's related.

Any other updates would be appreciated.
Old 05-19-2008, 10:30 PM
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Originally Posted by 1mean55
Thanks, i'll take it in and have them do that.

also forgot to mention, this problem popped up just after i got a signal showing weak battery. I took it in and had them replace the accessory battery (not the main battery) but this problem, the nav freezing up on me, never went away. I'm not sure if it's related.

Any other updates would be appreciated.
Definately get the latest firmware update; it's nice to have known bugs out of your COMMAND system plus depending on how old your current firmware is you might get some updated graphics or some other extras.

Don't mention the battery problem yet. Wait to see if the firmware update will fix your problem.
Old 05-23-2008, 10:25 AM
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PolarBear did an update of his COMMAND system and he talks about it in detail. Check out the thread: https://mbworld.org/forums/e-class-w211/243647-upgraded-comand-software-nav-disc-today.html

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