TheVazha

Gents,

I've just been informed that my Mercury Platinum Warranty DENIED my front right airmatic strut.

I am at the mercy of the forum, what the hell do I do?? They say that struts are not covered. I paid an arm and a leg for the thing and it's been great but I am in shock that they denied it. Does this sound accurate to you guys??

Is there a way to submit the claim to have them cover the part?? Can I argue with them??

I know people are getting them from Parts.com, any other sources for the part??????

AMG_RL

damn sorry to hear that bro. I know jack diddly about warranty stuff, but a couple people I know have had goodluck with these struts. they are very well priced to: http://www.arnottindustries.com/part...18_pid134.html

BEST OF LUCK HOMIE!

TheVazha

DAYM!! $399 and a lifetime warranty???????

Sir, I must confess, I love you.

GT-ER

Damn, AMG_RL beat me to it. I wanted you to love me instead.

AMG_RL

hahaahhaaha literally just spit all over my co worker laughing so hard....thanks for that guys

oh btw if you are so inclined, here a DIY for replacing the strut as well https://mbworld.org/forums/w211-amg/...there-any.html

TheVazha

If any lurkers are reading this, I would urge you to join this community asap. These guys here are stand up guys who obviously love this exchange.

GT-ER, I have more then enough love for you too!

Thanks guys, you just lifted a boulder off my chest.

GT-ER

LMAO...

Anything to help a brotha out I guess.

AMG_RL

^^ this

novae500

man i will call my warranty tomorrow and see if they cover, if they do not, i will cancel it. No point spending $5k for 4 yrs and not cover airmatic

W211 BEAST

Give Serge at Hyevon a call. He takes care of all of my warranty stuff. If anyone can get it pushed through it's him.

Good luck bro

E55Dimon

My aftermarket pos warranty doesnt cover suspension either.

pearlpower

use a 10% ebay coupon for ever further savings.

HeissRod

Hmmm....my warranty work cover shock absorbers, but it doesn't say anything about air struts. I wonder.....

outrun

though that sucks donkey *****, it does make sense. It's a wear item. It would be like trying to warranty tires or brakes.

guess it's time to read the fine print before we sign up to spend thousands in the event of breakage.

GT-ER

Technically every part of your car is a wear item, but you can never compare shock absorbers/struts to tires or brake pads. Tires and break pads wear out consistently, heck, even the owners manual tells you to inspect them and replace if necessary. Shocks don't fall into this category since they SHOULD last at the VERY LEAST 100,000 miles unless you get a huge pot hole and screw them up. Heck, the only cars I've ever had to replace shock absorbers on ( due to them being faulty, not because I just wanted to upgrade ) were cars with over 100,000. And where I live it's like living on the moon ( I already busted one of my 1 month old wheels and had to replace it. )! Airmatic struts aren't exactly cheap wear items that require a replacement interval such as tires or brakes.

Do they wear out? Sure. But so does your engine, tranny, and just about every other thing in the car.

BenzoBoi

There is the link. Sorry I couldn't get it to you earlier. Hope everything gets worked out!

mikey33

This forum is definitely the best ever!!! I would have no clue how to do most stuff on my car if I did not find at least some ideas to point me in the right direction from searching. BTW, can I get some love also?! LOL JK

Nasty50-Five

They don't cover it, It was the first question I asked when I was looking for a warranty. It didn't seem worth it to me so I never went through with the warranty, hope I ain't kicking myself later on down the road.........

HadiLaw

Arnott is the best. With the help of my friends we replaced the front strut in about 45mins. Screw after market warranties!!

cahiil55k

Go through your warranty coverage documentation with a fine tooth comb. My aftermarket warranty isn't the best, but I upgraded it to their top package which specifically states that air suspension components are covered. There's always room to argue with them and at least in California, there are various government commissiions you can appeal to if you feel the warranty/insurance company is not living up to their legal obligations.

Gus83

lol i was going to say arnott but i see they already told you about it.
i replaced the front air bags on my mothers allroad and they are great parts, now they came out with a newer version, let us know how they are.

220S

You might want to still check your warranty's fine print. Maybe get pushy with them, too. "Platinum" warranty? You'd think it would give you full coverage like the MB warranty does.

Arnott only sells rebuilt front struts and not any rears. Eventually the rears will go out too, and they're even more $$. Maybe shop for an all-inclusive warranty (if the Mercury has a pro-rated refund policy and you can get your money back.)

For people still under factory warranty that are about to expire, the MBUSA extended warranty covers everything (it's just an extended factory warranty) and also does refunds if you later don't want it anymore. The cost isn't much more than the aftermarket ones since there are MB dealers who sell them with pretty decent discounts over retail.

HeissRod

My warranty has done good so far with the $3k s/c idler and clutch repair.

wpgfordguy

check the Mercury Platinum Warranty contract, the one you signed. It probably states that struts aren't covered.

Just saying

outrun

Not disagreeing at all. Just looking at it from their perspective. I agree with you, but they probably save thousands by ruling the struts as wear items.