W211 AMG Discuss the W211 AMG's such as the E55 and the E63

"NAVIGATION DEVICE UNAVAILABLE" - thoughts?

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Old 10-01-2011 | 05:45 PM
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"NAVIGATION DEVICE UNAVAILABLE" - thoughts?

I hopped in my car this morning, started her up, went to put an address into the NAV.

I clicked the "NAV" button and this message appeared on the screen. I clicked "MAP" button, same deal.

I attempted to shut the car off and it might just be a glitch, nope, still there. I've tried it a couple times today, still same deal.



Culprit? Any ideas?

Thank you
Old 10-01-2011 | 06:50 PM
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SOLD 04 E55 Now 93 w124 3.2 sold W210 E55 sold waiting on W211 E63 p030
Did u check the navigation disk?
Old 10-01-2011 | 06:56 PM
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Originally Posted by EdoubleNickel
Did u check the navigation disk?
Yes, it appeared fine.

The navigation was working perfectly yesterday, then this morning, I get this message.
Old 10-01-2011 | 08:22 PM
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Audio Gateway may be going out, also called the MOST master.
Old 10-01-2011 | 09:03 PM
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This may seem trivial but I wonder if one of the cables got lose? Did the dealer or any third party work on the navigation at all any time recently?
Old 10-01-2011 | 09:26 PM
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I have both the audio gateway and the Nav Processor/DVD drive if you need to replace yours
Old 10-02-2011 | 10:55 AM
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I will check these out, thank you guys.

And no, the dealer or anybody for that matter hasn't touched the NAV system since I've owned the car.
Old 10-02-2011 | 10:56 AM
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Originally Posted by AMGPilot
I have both the audio gateway and the Nav Processor/DVD drive if you need to replace yours

Great, I might these (or maybe just one or the other).

How are much are selling them for? Thanks
Old 10-02-2011 | 12:22 PM
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Armo - I don't don't know if this will qualify but twice I have had electrical gremlims: 1) was the "low battery, convenience functions not available" and the second was my Nav screen frozen in the AMG logo, never turning on and wouldn't shut off after the car was turned off and the key was removed....both fixes where relatively easy and not what I was expecting....To get rid of the first one - all I had to do is tighten the cables on the rear battery; to resolve the second, I unplugged the cable to the rear battery for 10 seconds, reconnected it and the Nav issue was gone (just be careful, because it will reset all your settings (one touch windows, ESP, ect but if you search on the forum it'll tell you how to reset all of that)....I'm hoping it'll be that simple for you - just thought I'd throw it out before you buy some parts. . .
Old 10-02-2011 | 09:31 PM
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Do a search on which fuse. Otherwise open the fuse panel in the trunk and briefly pull and replace the fuses. It's one of them just can't remember which
Old 10-02-2011 | 11:07 PM
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It can't be a loose cable otherwise you would have no audio at all... It's connected in a fiber ring and if the cable came loose, the audio data wouldn't travel to your AGW and Headunit. I had this problem in my previous vehicle. Most likely it's a bad navigation processor.
Old 10-03-2011 | 04:26 PM
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I had a similar issue. Pulled the fuse out and put it back in. Problem fixed!
Old 10-03-2011 | 07:50 PM
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i had the same problem also and you can reset the nav drive by sliding it out and unplugging it and plugging it back in.
Old 10-03-2011 | 07:53 PM
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Originally Posted by Silverx69x
I had a similar issue. Pulled the fuse out and put it back in. Problem fixed!

This did the trick!


Thanks everyone for the replies, great board!
Old 10-03-2011 | 10:03 PM
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Which fuse did you pull?
Old 10-03-2011 | 10:46 PM
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U got it thats the temporary fix. To fix it for good replace the navi drive.
Old 10-04-2011 | 12:50 AM
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Mine showed the same message about 6 months ago. It happened for a day and then went away overnight and has not returned since. Hopefully yours will function properly again tomorrow. One thing I noticed when this happened was that I could play 16 different songs from a CD and they all showed the same artist and title. Also, changing the radio station worked fine but the display remained stuck on one station.
Old 10-04-2011 | 04:34 PM
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It's still working fine today. We will see how long this lasts - if indeed this is just a temporary fix. So far, it's working fine.

Stay tuned...
Old 10-22-2011 | 12:14 PM
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I have recently been having similar issues. when I try to turn on the radio it freezes on the amg logo. I've also been getting battery protection. sometimes when I take the negative off and let it sit for 2 minutes my audio will come back. any suggestions? what fuse did you pull?
Old 10-23-2011 | 04:18 PM
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I went to walmart and replaced my aux batt and everything I posted above went away. when you fill the motorcycle batt with the acid it's 50% charged, after an hour it's ready to go.
Old 09-20-2013 | 08:56 PM
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Question

Originally Posted by ArmoE55
It's still working fine today. We will see how long this lasts - if indeed this is just a temporary fix. So far, it's working fine.

Stay tuned...
I am having the same issue on my 07 E63. I tried fuse #3 (I think this is the navigation one) and no fix. Tried the reset and no go. I tried to insert the Nav dvd and it wont go in. Seems there is no power to the trunk unit maybe?

Here's what I see back there:





If I unplug that stand alone one with 2 orange wires the head unit stops working.

Last edited by Avalon786; 09-20-2013 at 11:30 PM.
Old 09-21-2013 | 07:16 AM
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yea not that i use mine but mine stopped working when the battery went dead a few months back. I charged batteries tried nav and it has not worked since.
Old 09-21-2013 | 04:54 PM
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Originally Posted by Avalon786
I am having the same issue on my 07 E63. I tried fuse #3 (I think this is the navigation one) and no fix. Tried the reset and no go. I tried to insert the Nav dvd and it wont go in. Seems there is no power to the trunk unit maybe?

Here's what I see back there:





If I unplug that stand alone one with 2 orange wires the head unit stops working.





It stops working due to a lack of communication. The two orange wires are the MOST optical ring. You are essentially breaking the ring.

Have you noticed any moisture in your trunk? It appears as though the bracket for the navigation drive has been wet.
Old 09-21-2013 | 11:14 PM
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Question

Originally Posted by 211.070
It stops working due to a lack of communication. The two orange wires are the MOST optical ring. You are essentially breaking the ring.

Have you noticed any moisture in your trunk? It appears as though the bracket for the navigation drive has been wet.
I looked and didn't find any signs of moisture. I just recently purchased the car though. So the two orange wires are separate from the NAV? Is anything missing from the cables I have on the NAV unit? Should there just be two or 3? I have no clue what I am looking at
Old 09-22-2013 | 07:59 AM
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Originally Posted by Avalon786
I looked and didn't find any signs of moisture. I just recently purchased the car though. So the two orange wires are separate from the NAV? Is anything missing from the cables I have on the NAV unit? Should there just be two or 3? I have no clue what I am looking at


If you look at the discoloration of the bracket. It appears as though there was water on it at one time. The MOST connector is only the two lines. There is nothing missing. The reason your head unit stops working is due to the fact that it can no longer communicate with any of the other components on the optical ring when it is disconnected. Even if a secondary component(navigation) dies. The signal that is sent out by the master(AGW) is looped through failed component. This allows the audio system to continue to operate if a secondary component fails.



If you cannot get the navigation unit to eject/load a disk. If the power supply and ground is good. You probably have a failed drive. Sometimes performing a hard restart will get things working for a little while, but is not a permanent fix to a problem.


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