Can someone access MB maintenance and service records?
Thread Starter
Super Member
Joined: Dec 2007
Posts: 504
Likes: 8
From: DE
2003 E55 AMG
Can someone access MB maintenance and service records?
I'm trying to get some past service records for my car but MB dealer will not tell me or let me have anything because I'm not the one that serviced it with them. The whole point of me asking for the records is to keep my car in 100% update with all service needed. Can someone help?
MBWorld Fanatic!
Joined: Oct 2007
Posts: 1,717
Likes: 17
From: San Jose, CA
2007 E63 w/P30 and Eurotech CF Diffuser
I'm trying to get some past service records for my car but MB dealer will not tell me or let me have anything because I'm not the one that serviced it with them. The whole point of me asking for the records is to keep my car in 100% update with all service needed. Can someone help?
Good for you taking responsibility rather than questionable FSS.
Thread Starter
Super Member
Joined: Dec 2007
Posts: 504
Likes: 8
From: DE
2003 E55 AMG
MBWorld Fanatic!
Joined: Jun 2010
Posts: 4,173
Likes: 7
From: Puerto Rico
2005 E55 AMG
WDBUF76J05A673928
email is danbarb2@gmail.com
Thanks.
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Senior Member
Joined: May 2011
Posts: 353
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2004 E55
That was pretty awesome of you.
Nice Avatar BTW. Reminds me of this guy....
http://www.quickmeme.com/Schrute/
Nice Avatar BTW. Reminds me of this guy....
http://www.quickmeme.com/Schrute/
MBWorld Fanatic!
Joined: Feb 2009
Posts: 6,897
Likes: 85
From: Central WI (BFE)
SL55, ML500 & Acura TL
I wonder why MB seems to have this policy? I'm not saying it is true, but the only thing I can come up with is to repair stuff for the new owner that may have been done in the past. For example, they tell the new owner he needs a new IC pump. He tells them to do it because he knows they tend to fail. Or if he has the history, he might see it was just replaced and ask WTF.
Member
Joined: Jun 2012
Posts: 226
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From: Gilbert, AZ
2008 SL600
Member
Joined: Jun 2012
Posts: 226
Likes: 0
From: Gilbert, AZ
2008 SL600
Resent VIN AND email address. Have absolutely no problem sending a tip to ya either. I appreciate the help. Being that I bought the car used through one of our dealerships at 64k miles and only having a carfax to go off of, this is a big help.
Junior Member
Joined: Sep 2009
Posts: 15
Likes: 0
2010 E63
I'm in the same boat. Just bought an 04 E55 and the MB dealer where it was serviced refused to provide the records. The lady couldn't even give me a reason other than it was just their policy. PM sent.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,619
Likes: 53
From: Georgia
E 63S Wagon Renntech, E55 Renntech, SL65, SL 55 030, ML, bunch of old ones--they come, they go...
Reason:
Privacy issues. MB does not consider those records to be theirs, they think they are just the custodians of the customers tickets. Sorta goofy but they are concerned that someone will get hacked over their privacy being compromised. Damn lawyers.
For the guy giving the help above, keep in mind that MB used to monitor this board, although I'd be surprised if they still do. Keep this on the down lo or pretty sooon there will be another shout out to dealers, and no-one will have any access.
For the guy giving the help above, keep in mind that MB used to monitor this board, although I'd be surprised if they still do. Keep this on the down lo or pretty sooon there will be another shout out to dealers, and no-one will have any access.
MBWorld Fanatic!
Joined: Feb 2009
Posts: 6,897
Likes: 85
From: Central WI (BFE)
SL55, ML500 & Acura TL
Privacy issues. MB does not consider those records to be theirs, they think they are just the custodians of the customers tickets. Sorta goofy but they are concerned that someone will get hacked over their privacy being compromised. Damn lawyers.
For the guy giving the help above, keep in mind that MB used to monitor this board, although I'd be surprised if they still do. Keep this on the down lo or pretty soon there will be another shout out to dealers, and no-one will have any access.
For the guy giving the help above, keep in mind that MB used to monitor this board, although I'd be surprised if they still do. Keep this on the down lo or pretty soon there will be another shout out to dealers, and no-one will have any access.
Damn litigious society. The day will come when it will be too risky to serve hot coffee to the public. I am surprised it isn't already too risky in Florida
