Audio Gateway removal and replace....




Deleted trouble shooting steps here ... I had said to disconnect each part physically and not just the fuses to see if the drain continues if the only additional thing I can add.
If you still cannot figure it out, I would consider one of those Android head units for the W211. Get rid of the old Comand and AGW all together. The Android HUs are actually pretty decent these days and not terribly expensive.
I doubt it is BCM, but if it is $1275.50, that is way too much! An Electrical connector, two nuts and a bolt in the trunk is all it takes to replace it. The part can be bought on Ebay for $100 to $200 used and I have seen them for $500 new.
Last edited by turbo97se; Nov 27, 2016 at 12:02 PM.
questions: did you mention to the dealership that the battery drains when you install fuse 6 and 28? one star said agw faulty, did the dealership mention installing a "new" agw to see if everything works again?? you have placed much time into this and hate to keep you going in circles but ......
be upfront with dealership and let them know you have a battery drain but when you remove fuse 6,28,-- no battery drain. you suspect its the agw, any way they can install a "new" agw to check and see if the radio plays and/or the battery drain stops?? ask how much in labor fees this will run. you could actually have the agw "out" its hole and right there for them to make the switch and see. should save a bundle!!! now if the drain continues with the "new" agw, then its the headunit. only way to eliminate the agw is to make sure you got a no questions asked operating agw!!! sorry man, its a pain I know!!!! I, too, believe its the agw, if its a good agw, then the connections, wiring, etc etc... somethings not right with the agw.....
Deleted trouble shooting steps here ... I had said to disconnect each part physically and not just the fuses to see if the drain continues if the only additional thing I can add.
If you still cannot figure it out, I would consider one of those Android head units for the W211. Get rid of the old Comand and AGW all together. The Android HUs are actually pretty decent these days and not terribly expensive.
I doubt it is BCM, but if it is $1275.50, that is way too much! An Electrical connector, two nuts and a bolt in the trunk is all it takes to replace it. The part can be bought on Ebay for $100 to $200 used and I have seen them for $500 new.
Thank you
questions: did you mention to the dealership that the battery drains when you install fuse 6 and 28? one star said agw faulty, did the dealership mention installing a "new" agw to see if everything works again?? you have placed much time into this and hate to keep you going in circles but ......
be upfront with dealership and let them know you have a battery drain but when you remove fuse 6,28,-- no battery drain. you suspect its the agw, any way they can install a "new" agw to check and see if the radio plays and/or the battery drain stops?? ask how much in labor fees this will run. you could actually have the agw "out" its hole and right there for them to make the switch and see. should save a bundle!!! now if the drain continues with the "new" agw, then its the headunit. only way to eliminate the agw is to make sure you got a no questions asked operating agw!!! sorry man, its a pain I know!!!! I, too, believe its the agw, if its a good agw, then the connections, wiring, etc etc... somethings not right with the agw.....
. You are absolutely right, the battery died twice before I took off the fuses 28 and 6. Answering your question, I did not mention to the dealer about the fuses, but I told them that my suspicious is in the gateway and asked them to check it and reprogram as you told me earlier, but they insisted that the problem is in the battery commanded and offered to replace it. I will go to the dealer again by the end of this week and tell them about the fused and see what they will tell. the problem that they charge CAD1,900.00 to replace the AGW including the labor, and it’s not available in stock as they need to order it, so I don’t think that they will try a new one for me, also they don’t provide a refurbished one, only new.


Thank you



I have installed both NTG 2.5 and Android units to W211. The Android is the cheapest and easiest by far. Check out this link, but do not buy from the seller I bought from. There were issues that I could not resolve on my own and the seller did not reply. Fortunately, the guys on this thread are knowledgable and helpful.
This thread will provide everything you would need to know to install it.
https://mbworld.org/forums/e-class-w...-pics-txt.html
If you want to soldier on with resolving your issue, that is fine. I would as the recent poster mentioned, close off the loops of each optic fiber connector and join them end to end with some vacuum hose or tape. You have to remove them from the connector first (which is pretty straight forward). Remember the which one is in and which one is out (there is a difference) and there are arrows on the connectors showing in and out. The one with arrow going in to the unit will light up when power comes on and then goes off after not finding anything. Typically, I have found if there is something not closed off properly, I get no sound.
Good luck with whatever you decide to do. Personally, I would ditch the stock comand and go with Android. Way better user experience, however, need to be careful of some of the quality of the parts as you will see in my posts in the thread provided.
Thank youThe Best of Mercedes & AMG
I have installed both NTG 2.5 and Android units to W211. The Android is the cheapest and easiest by far. Check out this link, but do not buy from the seller I bought from. There were issues that I could not resolve on my own and the seller did not reply. Fortunately, the guys on this thread are knowledgable and helpful.
This thread will provide everything you would need to know to install it.
https://mbworld.org/forums/e-class-w...-pics-txt.html
If you want to soldier on with resolving your issue, that is fine. I would as the recent poster mentioned, close off the loops of each optic fiber connector and join them end to end with some vacuum hose or tape. You have to remove them from the connector first (which is pretty straight forward). Remember the which one is in and which one is out (there is a difference) and there are arrows on the connectors showing in and out. The one with arrow going in to the unit will light up when power comes on and then goes off after not finding anything. Typically, I have found if there is something not closed off properly, I get no sound.
Good luck with whatever you decide to do. Personally, I would ditch the stock comand and go with Android. Way better user experience, however, need to be careful of some of the quality of the parts as you will see in my posts in the thread provided.
Thank you
another way less involved: run your wires from head unit to the underside of the drivers side dash and down to the door sill on drivers side, you will see a huge pack of wires wrap right there. you can lay your speaker wires inside that pack or zip tie it to those and follow it back, remove the door sills on driver's side front and rear and it goes straight back to the boot. good luck man!!!!
today i will try to install the backup camera, any advise?
thank you
The problem I have is my rear speakers are low, I don’t think they’re bad at all. No crackling sounds or any irritating bad speaker sounds, just low volume & the volume knob does not increase the volume at all. I have tried everything from replacing fuses to taking them out for 30 minutes to a whole day. Bought a new AGM Bosch battery, tested alternator, checked the fiber optic cables, bypassed cd changer since the cateridge isn’t there and I don’t use it. Don’t think my car came with voice module or tele aid module. In the trunk the fiber optic wires are there and already bypassed (I guess in case you need it the wiring is there for you).
Question is please explain how the AGW is built with the HK amp? Does C320 4matic have their AGW behind the head unit? How do I go about locating it and troubleshooting it? Thanks



