guysandiego

Dealership called -- Car went in for warranty work... air suspension failure at all 4 corners--- probably pump, keyless entry not working -- dynamic seat not working - electronic trunk not working -- motor mounts --

Warranty company sent out a guy to inspect the car -- he gave the verbal ok for everything ----

5 days later -- Dealership calling and saying the warranty company is denying all claims because of the intake/exhaust. Dealership is attempting to reason with them.

Contract is very clear: Will not cover repairs that are a result of modifications.

This is their reason for denial --- Very obvious that these repairs are not a result of modifications.

Any and all advice is welcome on my situation. Live in Jacksonville, Florida.

Waiting for further details from dealer before I call the warranty company.

Denroll

Might want to read up on the Magnuson-Moss Warranty Act and then go back and talk to them.

http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act

Basically gives consumers protection from shady warranty practices. Not sure how it works with the third party warranty.

1SickCLS

same dealio with third party

Quadcammer

keep in mind its a service contract, not a warranty, so that might have an effect on the legality.

BlownV8

Magnuson Moss wouldn't apply but the modifications have nothing to do with the failures. I would go ahead and call Chrysler Contracts directly and ask that it be escalated to a manager.

StarvingArtist

I'd be mad enough to hire an expensive lawyer!

guysandiego

update -- Chrysler admits the needed repairs are not due to the modifications.

However, my car is not eligible for any coverage -- contract states that modifications that would void manufacturer warranty are not eligible. my exhaust/intake


I said that their are just trying to weasel out of the contract -- Inspector refused to give or transfer me to a supervisor or legal department.

moosejaw

Send a letter via certifed esquire and be done with it.

guysandiego

I dont understand-

BlownV8

Look on your policy and get the number for their corporate office. What they are saying doesn't make any sense. Now, you can quote the Magnuson Moss Warranty act. Nothing you have done will "void" the manufacturers warranty so how could it have voided the Chrysler warranty.

Modifications by itself can't void a manufacturers warranty. They have to prove something you did caused a particular part to fail. If they can prove that, they can deny coverage for that part but they can't just void a warranty. Make sure you read your Chrysler warranty and see where they stand on the issue. If it is not in writing, they can't deny.

Enigma94

I'm sad to see this happen to you as I would be furious to pay so much for a warranty to then have them try and get themselves out of the warranty with no real legitimate reason.

I'm glad to see this topic come up when it did because it's informed me of my rights within the warranty and I feel much better about extending my CPO now that I know they can't legitimately void it for things unrelated to the issues at hand even with modifications present on the car.

Like blownv8 said, look on your policy and get the number to their corporate office. If you don't like the answer from the person you are talking to and they refuse to transfer you(which is total BS) then hang up and call back. Do this as many times as you have to in order to get in contact with somebody who isn't an asshat. Keep track of every persons name and ID number you talk to and if they give you some BS about not transferring you I'd put that in writing and send that to the corporate office via certified mail.

CharlyE500

I had the Chrysler ext warranty and they did not cover whatever they mentioned when they sold me the contract. Valve gasket was leaking but they refused. I am lucky, for the past 5 years, only valve gasket need seal and water pump.

BlownV8

The Chrysler Warranty I had was great. It covered so many things and they never gave the dealership any trouble with the repairs. They lost so much money on MB's that they stopped writing them.

berti_00

these warranties are scams

moosejaw

Have your lawyer send a letter
Manufacturers and warranty co can do as they please

It's up to you to enforce the magnusson moss act
There's no secret warranty police willing to do this for you

Sir-Boost-a-Lot

iTrader: (1)

^exactly.

If anything, letters from your legal council may push them towards a "cost of defense" type settlement where it's cheaper for them to fix your car then it is to defend themselves in court and win.

firstbenzforme

aftermarket warranties aren't scams.

please don't misjudge my position, i hate what they are doing and wish the OP a positive outcome. but these contracts really aren't for people who are modding. (even if it is just exhaust and intake) OP said the contract states in writing that any mod that would void the manufacturer warranty renders the car ineligible. They all say that. You need to hide your mods when making a warranty claim...always. best likely outcome for him now, IMO, is that they cancel the policy and return him a prorated dollar amount for the remaining time/miles on the contract..which he can use towards this big repair bill.

I think this really highlights for everyone to either find a trusted AMG shop through this site, or make legitimate friends with a SA at your dealership. You think this is the first time these people dealt with the chrysler adjuster? Hayle no! They see it all the time. If they knew the OP and knew his car any mechanic/SA/shop owner with a conscience would call and be like "yo, guydiegodude..get your intake and exhaust of this thing b4 the adjuster gets here so you don't get #crewed" on your warranty.
I think they are as responsible for your current predicament as the warranty company.

firstbenzforme

oh and if you do plan to go the legal route and fight this out.. delete your sig with that laundry list!

HeissRod

To get technical here....Those mods would not have voided the entire warranty, only coverage of specific items.

firstbenzforme

True.
And nothing in his sig should have anything to do with suspension, directly.
I'm thinking they will say the mods are evidence of the car being driven outside the manufacturers maximum operating specifications and bla bla bla.

HeissRod

Any excuse they can think of.....

I am so thankful I never had any problems with my extended warranty through USAA.

Benz-O-Rama

Burden of proof is on the warranty company for the mods causing the failure, no?

moosejaw

the burden of proof is on the warranty company....

after you have presented them with a letter from your attorney

until then ur SOL

firstbenzforme

i agree with the moose man
burden of proof matters only between the lawyers..if the issue ever gets there.

right now, the burden is on the OP to pursue them for payment. spending his time, money, and a ton of aggravation to go after them.

Gotta ask if it's worth it?
Most aftermarket warranties dont cover seats, keys, or power trunks anway.
So OP is left with airmatic pump and motor mounts on the repair list. Thats not that big of a bill. To quote one Henry Hill, "The way i see it, everyone takes a beating sometime."

Denroll

My warranty was awesome. Covered everything from engine mounts to keyless go doorhandles (3 of them!) and even a new rear main seal. All totaled, I had over $4k worth of warranty claims on a $1500 warranty. Granted, these were at MB dealer prices, but it was still great to have. I had Assurant through USAA.