W211 AMG Discuss the W211 AMG's such as the E55 and the E63

2004 e55 amg - belt

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Old Oct 11, 2014 | 01:20 AM
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2004 e55 amg
2004 e55 amg - belt

Hey guys,

I just purchased a 2004 e55 amg with 61,000 miles on it. 5th day in and I have my first problem. I absolutely love the car!!

Couldn't find anything searching on this issue.

Coming home, literally putting into park the belt came undone. I believe it's the serpentine belt, because the smaller supercharger belt looks like is fine. So underneath the supercharger, towards the center is a huge pulley. It's completely crooked, and if I reach my hand in, the entire pulley is shakable. In the middle of the pulley I can turn the bolt by hand very easily. The weird thing is there is oil leaking from under neath that pulley somewhere. My other pulleys have oil on them. Belt seems to be fully intact.

I would also like to mention they installed a ac compressor prior to selling it to me, which I am thinking something was not set right and this is why it happened.
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Old Oct 11, 2014 | 01:22 AM
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2004 e55 amg



A picture
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Old Oct 11, 2014 | 01:48 AM
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That would be your crank shaft pulley. Have it towed to a shop. I pray your crank is undamaged.

Do NOT start it.
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Old Oct 11, 2014 | 01:54 AM
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Hmm... it's still under warranty. Generally what happens to cause this, like internally to make the pulley end up like that? It the car still drives, and starts normally, can this mean it's okay? I'm still new learning about cars. I used to work on an 07 volvo s80 v8.
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Old Oct 11, 2014 | 07:17 AM
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only way that would come off is if the crank pulley bolt broke off and it worked its way off. Again hope the crankshaft threads are ok for your sake.
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Old Oct 11, 2014 | 08:33 AM
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DO NOT START THE CAR!
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Old Oct 11, 2014 | 09:19 AM
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Is your car modified in any way? The shop that replaced the A/C probably did not install the crank pulley correctly.

I would file a claim and get it fixed under warranty. It will either be a new bolt and a hour or so of labor or you'll be in a loaner car for a few weeks/months. A crank shaft isn't easy to replace, nor is it cheap. That is the heart of the motor.

Again. Do not attempt to start the car. Have it towed to a shop that is qualified to work on Mercedes and/or AMG

Last edited by 2000UZJ; Oct 11, 2014 at 09:38 AM.
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Old Oct 11, 2014 | 09:59 AM
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Make sure you tow it to a good shop that knows your AMG. Looks like a stock crank pulley in the pictures.
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Old Oct 11, 2014 | 09:12 PM
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2004 e55 amg
I also have oil leaking. Where would that come from?

Thanks so much for the insight. Is there any way to tell visually if it needs a new bolt or the super expensive route?
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Old Oct 11, 2014 | 09:53 PM
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2004 MERC E55
crankshaft

that oil is coming from your engine. the crankshaft have a "seal" from where the "head" of the crankshaft protrudes thru the block and a seal is there to keep the oil inside the engine bathing the crankshaft. similar to like a rear main seal. you wont be able to tell just by looking at the bolt or just by replacing the bolt how much damage has been done. follow the advice given above and do not start the car anymore and get it to shop and have them evaluate. being that oil is leaking, you will need that seal replaced and while at it, have it all checked out thoroughly. if its still under warranty, that would be awesome. did you purchase from a private owner or car lot? the crankshaft, like stated above, do look original and so no warranty should have been voided. these crankshaft pulley are on there very tight, weird to see this happen without anyone tampering with the crankshaft???? if bought from private owner, may follow-up and make sure no replacement of crankshaft was done already under warranty etc, and if so, how actually did the work??? hope it all works out!
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Old Oct 11, 2014 | 10:09 PM
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Contact the previous owner if possible. Seems that guys are turning their modded cars back to stock and selling them and then the buyer has no idea what is going on
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Old Oct 11, 2014 | 10:28 PM
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2004 e55 amg
This car was bought from a used car dealer. A 2 month 3000 mile warranty was given. This happened on day 5 with 400 miles.

The ac compressor was replaced at the used car lot. Does the crankshaft pulley have to be removed to get access to the ac compressor? If so, I am guessing they did not torque that bolt right? they have certified ase mercedes tech.

Appreciate the learning curve help lol.
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Old Oct 11, 2014 | 10:33 PM
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I changed my ac compressor and I didn't touch the crank at all.

You have a warranty demand a certified Mercedes technician for this
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Old Oct 11, 2014 | 10:44 PM
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From: PALM BEACH GARDENS, FLORIDA
2004 MERC E55
the crankshaft pulley do not have to be "moved" or tampered with to do the ac compressor. only time that pulley comes off is to do some major engine work with the engine out of the car. i agree with Hulk above, just as a possibilty, that before the previous owner "sold" it to this car lot, they could have put the original oem crankshaft pulley back on and did not torque properly at that time. the dealership would not have known anything about that or would have even thought about asking?? but hope that warranty holds up and get that engine thoroughly looked over and gone thru. do not just let them put a bolt back on and send you off. call your local mercedes dealership and see what they would do or what is "protocol" for them to do if this was to happen and demand same treatment with your car also.
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Old Oct 15, 2014 | 07:24 PM
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2004 e55 amg
Soooooo.. car was towed and the made me pay the tow bill, or said to drive it there... I had it towed on the flatbed...

Tuesday it was towed and it arrived at the delearship at 12pm. All that day, no one called me. Today no one called either. I called, and they said we are looking at it.

My question is, could they be running it over to a shop to patch this repair up? This place I bought the car was a very bad place to deal with how ever I just loved the car. What kinds of things could they be doing? Obviously , this isn't something as simply to fix as that stupid service manager thought it to be.
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Old Oct 15, 2014 | 11:58 PM
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Where was it towed to? The "sketch" dealer you bought it from or a MB Dealer? There is a first time for everybody. I'm guessing your "sketch" dealer is panicking and trying to find an "out" in covering the repair. The MB dealer is scratching their heads and not sure which direction to go. They most likely assumed a accessory pulley, not the crank.

My advice...stay on top of everything. Every update, every move of all parties, every question raised, and any discussion between your warranty provider and shop. You purchased the warranty, you're entitled to eligible repairs.
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Old Oct 16, 2014 | 12:06 AM
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Yes have everything documented, texts, calls, messages, emails
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Old Oct 16, 2014 | 12:55 PM
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2004 e55 amg
Called them again today... it will be ready Tuesday.... they said it just needs another pulley...


I'm not sure what I should be doing, I have an appointment with the mercedes benz delearship, to bring it for a full run through after thus repair.. but it really bothers me that they just want to put a pulley on it.... Should I consult with a lawyer, or I just do not know what to do...
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Old Oct 16, 2014 | 12:57 PM
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can you post some more pics of the damage
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Old Oct 16, 2014 | 01:08 PM
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2004 e55 amg
Unfortunately, That's the only angle I have of it....
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Old Oct 16, 2014 | 01:11 PM
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hard to tell if the outer and inner ring delaminate or if the whole crank pulley came out
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Old Oct 16, 2014 | 01:25 PM
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Looks like the best thing to do would be to have it fixed and then to bring it to the dealer at mercedes.
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Old Oct 16, 2014 | 01:37 PM
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2005 E55 silver
IMO....you should fight with them to take it back and refund your money....you may love the car but it's not gonna be worth the hassle and money involved if something this major already took place.
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Old Oct 16, 2014 | 01:41 PM
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2004 e55 amg
I don't know, I would like my money back, but how do I explain it's a major repair, if they are simply just putting a pulley on?
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Old Oct 16, 2014 | 01:51 PM
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2005 Mercedes E55 AMG
Who is doing the repair? Go there and take pictures of the parts coming off and the snout when the crank pulley is off. Bring a friend with you and tell them he's your ASE certified tech, he's there to ensure the warranty work is being done to standard. Document, document, document. If something goes bad with it later, you need to make sure it can be traced back to the damage or repair.
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