Rear shock issue with my 2012 E63 wagon- advice and info sought...
03-07-2012, 12:59 PM
#1
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Rear shock issue with my 2012 E63 wagon- advice and info sought...
Ok so I got my wagon about 1 month ago (sorry not posting pics) and I noticed with about 800 miles on that I had a weird fluid leak in the right rear. After dealer inspection, it was revealed that the right rear shock is already gone bad/leaking. First off, why the hell is the shock already bad!!!!!
Ok here is the issue; the part is not available and has to be made so we are looking at 60-90 days supposedly.
What are my remedies here? Can I complain to MBUSA- whats the purpose of having the car if I cant drive it for 3 months? Does anyone have a direct line to MBUSA if this is the best route? I am reaching out to the dealer too but I think this is a factory issue unfortunately.
Thoughts?
Ok here is the issue; the part is not available and has to be made so we are looking at 60-90 days supposedly.
What are my remedies here? Can I complain to MBUSA- whats the purpose of having the car if I cant drive it for 3 months? Does anyone have a direct line to MBUSA if this is the best route? I am reaching out to the dealer too but I think this is a factory issue unfortunately.
Thoughts?
03-07-2012, 01:52 PM
#5
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the rears are airmatics right, i wonder if monroe makes them also
i think on our w220 the fronts are bilsteins, but airmatic failure sucks and is expensive
for your car, that seems odd that the part isnt available, as they are churning these cars out , call MB in jersey and let them know
i think on our w220 the fronts are bilsteins, but airmatic failure sucks and is expensive
for your car, that seems odd that the part isnt available, as they are churning these cars out , call MB in jersey and let them know
03-07-2012, 02:11 PM
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the rears are airmatics right, i wonder if monroe makes them also
i think on our w220 the fronts are bilsteins, but airmatic failure sucks and is expensive
for your car, that seems odd that the part isnt available, as they are churning these cars out , call MB in jersey and let them know
i think on our w220 the fronts are bilsteins, but airmatic failure sucks and is expensive
for your car, that seems odd that the part isnt available, as they are churning these cars out , call MB in jersey and let them know
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03-07-2012, 03:12 PM
#8
Usually the problem with first year run production vehicles, not sure if the wagon qualifies for this since the w212 has been out for 2 years, but regardless, you shouldn't have to experience down time of 2-3 months for simple part especially on a new car. I'd make a calim with MB Norht America. Good luck
03-07-2012, 06:26 PM
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2012 MB e63 AMG. 2011 Cadillac Escalade ESV, 2009 Corvette ZR1
rear strut
Map This CompanyUnited StatesI would call MBUSA in NJ: 800-367-6372 or 201-573-0600 and make sure they replace at "their" inconvenience ...i.e. provide you with a loaner and if you financed, provide some form of "eating a payment or two" for the fact the car is brand new and from the AMG division. I do not know the CA law, as stated previously, but would see what determines if it should be replaced with an identical car. definately not acceptable.
they count on us to spend the kind of money we do to sell these cars, we only expect the same quality of car in return.
best.
03-07-2012, 07:00 PM
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Map This CompanyUnited StatesI would call MBUSA in NJ: 800-367-6372 or 201-573-0600 and make sure they replace at "their" inconvenience ...i.e. provide you with a loaner and if you financed, provide some form of "eating a payment or two" for the fact the car is brand new and from the AMG division. I do not know the CA law, as stated previously, but would see what determines if it should be replaced with an identical car. definately not acceptable.
they count on us to spend the kind of money we do to sell these cars, we only expect the same quality of car in return.
best.
03-07-2012, 07:12 PM
#11
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So the car is undriveable?
It certaintly seems you have a case to qualify as a lemon...if you have any intrest in MB buying it back. Otherwise you may just have to wait it out. I guess any part can be defective, surpising that they do nott have a spare. Seems they should just take one off the assembly line...or from a current stock car.
Either way, not being able to drive a $100K plus car you just bought is re-godamn-diculous.
Good luck man!
It certaintly seems you have a case to qualify as a lemon...if you have any intrest in MB buying it back. Otherwise you may just have to wait it out. I guess any part can be defective, surpising that they do nott have a spare. Seems they should just take one off the assembly line...or from a current stock car.
Either way, not being able to drive a $100K plus car you just bought is re-godamn-diculous.
Good luck man!
03-07-2012, 07:49 PM
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2012 E63
Hey Vic - CA law re implied warranty of merchantability is what you need to look into if MB balks or stalls. That will get their attention.
I had a similar, but worse situation a few years ago and unfortunately I had to go down this road with a different auto manufacturer.
GL with a quick resolution and feel free to PM me if you'd like to discuss.
I had a similar, but worse situation a few years ago and unfortunately I had to go down this road with a different auto manufacturer.
GL with a quick resolution and feel free to PM me if you'd like to discuss.
03-08-2012, 02:09 AM
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1M, F550M, F550B, F40, S600, 365GTC, DBSx2, etc.
Call MBUSA and see what they offer. Also see what your service manager can offer. If you really want to pursue the issue, lemon or otherwise, PM me. I still have high level contacts at MB USA and DE. Before you take action, decide what kind of options / remedies you would want ideally.
--Dan
--Dan
03-08-2012, 08:10 AM
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what crap Vic, goodluck holmes....
03-08-2012, 01:42 PM
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From what I have heard, Cali is one of the states with the toughest lemon laws. They should really provide you with a loaner car. With the car out of service for a quarter of the year, MB should really compensate you for the time lost. As I had mentioned before, it's a waste of money for this type of car to not get driven.
So the Monroe made struts are really rearing their ugly ends. They should have stayed with Bilstein.
So the Monroe made struts are really rearing their ugly ends. They should have stayed with Bilstein.
03-08-2012, 06:15 PM
#17
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Sorry to hear about your problem. If they have one in the showroom, ask them to swap out the strut from that one. With the amount of benzes you own they should be giving you extra VIP service to keep you happy.
03-08-2012, 06:18 PM
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This issue falls on the factory and unfortunately the arteries of defense are strong with it. Right now Im still dealing with the dealer and the owner to see first what they will do via goodwill. But in reality my fight is with the factory.
03-08-2012, 06:40 PM
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09 c63 blk/blk H&R Springs & 08 e 63 blk/blk
LOL its funny you saw that because I asked they said "you know we cant do that"... and they are right.
This issue falls on the factory and unfortunately the arteries of defense are strong with it. Right now Im still dealing with the dealer and the owner to see first what they will do via goodwill. But in reality my fight is with the factory.
This issue falls on the factory and unfortunately the arteries of defense are strong with it. Right now Im still dealing with the dealer and the owner to see first what they will do via goodwill. But in reality my fight is with the factory.
03-08-2012, 08:01 PM
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Now there is no doubt Id rather dialogue with the dealer about this and in turn they will, as you stated, discuss with the factory but the factory will be the final call on this as I foresee.
Id rather keep this car then give it back for the shock issue--- Im just figuring out my options- thanks to all of you for your advice and comments.
Last edited by Vic55; 03-08-2012 at 08:06 PM.
03-08-2012, 08:16 PM
#21
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Mb parent calls the shots unless local dealer does something out of goodwill as mentioned. Probably something like ten free oil changes, car detail, etc. Just hope whatever they do it's in your favor and happy.
03-13-2012, 03:28 PM
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Simple fix, take another E63 wagon for a test drive and swap shocks during said test drive 
But seriously, I am sure you know this but in California if in the shop over 30 days one could in fact do a lemon law. But I know part of being able to do that is doing the proper steps such as issuing a certified letter to MBUSA. That of course is assuming I remember my friends BMW lemon law experience, from a couple years ago, correctly. Would seem rather silly to seriously lemon law a car over a shock. But issuing the letter could perhaps make MBUSA find a quicker resolution for the shock.
But seriously, I am sure you know this but in California if in the shop over 30 days one could in fact do a lemon law. But I know part of being able to do that is doing the proper steps such as issuing a certified letter to MBUSA. That of course is assuming I remember my friends BMW lemon law experience, from a couple years ago, correctly. Would seem rather silly to seriously lemon law a car over a shock. But issuing the letter could perhaps make MBUSA find a quicker resolution for the shock.
03-13-2012, 06:28 PM
#25
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get ahold of the MBUSA rep in your area. SF is where the regional guy is - ie this ithe perons that is called when big issues happen with new cars.
best thing to do is call MBUSA and have all your data about the car and get connected to a regional rep in your area. more than likely he/she will pull the cars records from the dealership and pull them in as well.
demand they either pay for your payments or some kind of restitution. I only know they will pay as it happened to me back in 05 with our E500 -
hope this helps -
best thing to do is call MBUSA and have all your data about the car and get connected to a regional rep in your area. more than likely he/she will pull the cars records from the dealership and pull them in as well.
demand they either pay for your payments or some kind of restitution. I only know they will pay as it happened to me back in 05 with our E500 -
hope this helps -
