Stuck Open Injector Destroys Engine
My now (less precious) 2008 E63 Wagon lost its engine yesterday, the dealer removed the injectors and spark plugs re-installed and starter will barley turn over engine number 8 has serious damage, bent rod, broken rings are at the top of the speculation list. Any other members have this problem? My real concern is that the heart and soul of an AMG is the hand built engine, one man in a clean room environment now being broken down by a young guy in a shop setting, this alone is not ideal never mind the Car Fax ramifications, Bought $6,000 extended warranty that is about to amortize by a factor of at least four times, but what can I expect from MB corporate who is committed to keeping warranty claim costs to a minimum? Should I hire the lawyer now, or give them a chance before hiring the lawyer. Is it unreasonable to expect a new complete engine from the AMG monster factory, they are talking short block if cylinder is scored and just new rings if no scoring.
FIRST MERCEDES FIRST AMG HELP PLEASE
Ruti Robart
Last edited by RSRAMGLLC; Sep 21, 2012 at 06:38 AM. Reason: spellinh error
I have seen MB send a completely new M156 engine assembly on a car that was still within 4/50.
MB is good at taking care of AMG customers.
Do let us know what happens.
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I have asked the dealership to not break down the engine until such time as the regional service tech can meet me at the dealership with the service manager and a plan of action can be agreed upon.
The service manager Tim has been very nice to far, however what he wants to do is repair the engine up to and including a "short block" if the damage warrants. The idea of a AMG engine being repaired, I mean rebuilt in a shop (albeit a clean gorgeous shop) drives me NUTS
Here is the question am I being unreasonable I have a factory extended warranty, 52K on the motor, so at least so far the dealership has said I covered.
Just heard from from Andrea of MBUSA told her that I have de-authorized the repair, she is supposed to speak with the dealership and the area service rep and call me back stayed tuned as the drama unfolds
Please reply need advice
Ruti
To recap, a fuel injector stuck in the open position and hydro locked the M156 AMG engine in my E63 wagon. The check engine light came on and the engine starting running rough and I shut the car off in less than two minutes, I parked went to do something and when I returned the car would not start. The upshot was when I tried to re-start the car the starter motor could not turn over the hydro locked engine and instead sheared teeth off the pinion gear of the started motor, a new starter motor and very luckily no damage to the engine so far.
Are they going to replace your injectors, to avoid a reoccurance?
If not, I would suggest that you pay to have them changed and then argue for reimbursement later.
But you are right, that it was completely necessary.
BTW - The dealer would not loose money on an engine replacement, but MB would.
I think the dealers parts department even makes a profit passing it thru.
Although dealer labor charges are higher to rebuild an engine, I doubt a dealer wants the responsibility of that and would push for an exchange if they can justify it.
Luckily this engine only needed a starter.
But you are right, that it was completely necessary.
BTW - The dealer would not loose money on an engine replacement, but MB would.
I think the dealers parts department even makes a profit passing it thru.
Although dealer labor charges are higher to rebuild an engine, I doubt a dealer wants the responsibility of that and would push for an exchange if they can justify it.
Luckily this engine only needed a starter.
Please let us know the extent of damage and how things go regarding repairs.
I really hope Mercedes is willing to help you out on this.
My experience has been that they totally take care of you when under warranty.
I hope that they can extend their great customer service to be fair to owners of out-of-warranty cars, that fail prematurely from known issues.
At the very least, it should have been recommend, during service visits, to replace parts with known issues to the updated parts.
At the very least, it should have been recommend, during service visits, to replace parts with known issues to the updated parts.
Thus my approach to not getting ripped off by the "stealerships" is to go to a trusted indy for maintenance works, but have a full factory extended warranty in place. And before the full 7 years factory warranty runs out, I trade it in.
Keep us updated. Best wishes!
If it saves custromers from blown engines, its better for MB and the customer.
A string of blown engines is not good for a manufacturers reputation.
The repair costs, on a severely dammaged engine, could be worth more than the car.
New injectors and headbolts, would be cheap insurance.
The updated lifters might be a good idea also.
If a customer declines, then at least MB could say they offered a solution.
For people taking their cars into dealers for service, the expectation is that MB is going to be doing their best to help owners keep their cars running and performing properly.
Has anyone priced out this work?
Last edited by lunarx; Jan 26, 2013 at 01:49 AM.
https://www.genuinemercedesparts.com...onent=INJECTOR
Seems like cheap insurance.
I just wanted to post an update on my situation. Ive held off for a few days on this because I didnt want to jinx anything before it was actually done and finished, but I think it may be safe enough to do so now.
To briefly recap, my 08' E63 (M156 engine) stopped running and I was afraid it was due to an issue that may be a recurring issue with these cars. My car has 54K on it, and is 6 months out of warranty, so I feared the worst in a total engine failure. I took it into the local Mercedes dealer last week (flat bedded, and not starting), just hoping for the best. They called a few days later and said they think it was a head bolt failure/ and or stuck open fuel injector(s), and they were able to get Mercedes to fully cover the initial attempt at repairs which included a starter, 8 fuel injectors, O2 sensor, plugs, and a few other parts that I cant recall but I think fuel rails, and maybe heads(?). I cant recall exactly because I was just so ecstatic at the time that I didnt hear everything except "Mercedes was going to cover it".
Well, I crossed my fingers again, but felt a bit more relief than when I brought it in to them, cautiously thinking that if they were willing to cover that much, then they probably would cover (at least in part) anything else that may need fixed/replaced.
They called this afternoon and said it is all fixed up, and they were going to deliver it directly to my door this evening.. I was/am on cloud 9, and cant wait to get my baby back!
I still have to actually drive it and make sure it is in fact "right", but I cant see them bringing it back if it wasnt . So at this point I want to give kudos to Mercedes and their customer service, especially for going above and beyond in this situation (even if it was a know problem by them across the M156 band of engines, they at least did the right thing in this case). When I get it back and test it out I will update on everything, including the work performed and parts replaced.. Im a happy fella right now!
Please do let us know the extent of the work, when you get the paper work.
It looks like MB really is proud of their AMG engines.
Its the sign of a great company to take care of their customers.
Do keep your warranty up though, so you dont have to take a chance.
I went with the 7Y/135K plan.
Last edited by lunarx; Feb 1, 2013 at 08:30 PM.







