"Wise"tec attitude - warning
Super Member
Joined: Feb 2005
Posts: 901
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Whenever I call WEISTEC,I get a courteous and prompt response,mind you they're not angels,we all make mistakes,but rectifying them is key which they do.They helped out with my headers install which i purchased from another company with detailed pictures(email) and on the phone,tuned my ECU after the fact.Probs and a BIG thank you for WEISTEC.
Last edited by cls55; Aug 13, 2013 at 05:47 AM.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 4,563
Likes: 42
C63 AMG
Whenever I call WEISTEC,I get a courtois and prompt response,mind you they're not angels,we all make mistakes,but rectifying them is key which they do.They helped out with my headers install which i purchased from another company with detailed pictures(email) and on the phone,tuned my ECU after the fact.Probs and a BIG thank you for WEISTEC.
They even offered to send me a product and "pay them whenever", not too many places do that.
Durning the blower install and switching to head studs, Steve was always prompt with support despite being over seas in the middle east.
MBWorld Fanatic!
Joined: Jul 2009
Posts: 1,196
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From: SoCal
2013 E63 AMG
Whenever I call WEISTEC,I get a courtois and prompt response,mind you they're not angels,we all make mistakes,but rectifying them is key which they do.They helped out with my headers install which i purchased from another company with detailed pictures(email) and on the phone,tuned my ECU after the fact.Probs and a BIG thank you for WEISTEC.
Gotta say, despite me still not having bought anything major from them, the Weistec crew has been nothing but helpful to me. Last airstrip event I got a flat tire and they even gave me a tire patch kit to get me back up and running.
Thread Starter
Junior Member
Joined: May 2013
Posts: 72
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E63 amg
I don't doubt it. In fact when I called and asked for Steve, the gentleman who answered the phone was as nice as can be. He was also apologetic Steve wasn't available at that time. So I do give them credit for having some nice people in their staff.
I also don't discredit those of you that have had positive experiences. I'm sure many of you have. I just wish people wouldn't be so quick to judge just because I happened to have less than a positive experience. Seems like I wasn't alone either. At the end of the day, even if the customer is a total *******, he or she is still the customer. That's why customer service is a long lost art form. Try going to Asia and see what customer service is all about. There's a reason why they set the standards on customer service
I also don't discredit those of you that have had positive experiences. I'm sure many of you have. I just wish people wouldn't be so quick to judge just because I happened to have less than a positive experience. Seems like I wasn't alone either. At the end of the day, even if the customer is a total *******, he or she is still the customer. That's why customer service is a long lost art form. Try going to Asia and see what customer service is all about. There's a reason why they set the standards on customer service
Thread Starter
Junior Member
Joined: May 2013
Posts: 72
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E63 amg
I don't disagree with you. Yes I could have not said any comments about his sales staff. But honestly, I never resorted to calling names and belittling him which clearly crossed the line. You didn't hear him spitting profanity at me, which I NEVER did. And to me that is never right, even if the roles were reversed
Member
Joined: May 2009
Posts: 177
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Black '10 E63
I called them a month ago regarding pricing on a product. Spoke with one of their sales guys and they were courteous over the phone. Asked for my email and stated they'd email me back. Repeated my email address twice over the phone. They never emailed me back. Can't say I'm terribly impressed with the follow through but alas, we all get busy and things get lost in the shuffle.
After reading the slew of negative press on Weistec however, I've chosen not to follow up with them. They ain't the only game in town and life's too short to chase after a vendor.
[Edited to add] Forgot to mention there was no reply from Weistec in my junk folder.
After reading the slew of negative press on Weistec however, I've chosen not to follow up with them. They ain't the only game in town and life's too short to chase after a vendor.
[Edited to add] Forgot to mention there was no reply from Weistec in my junk folder.
Last edited by sikm3; Aug 12, 2013 at 09:24 PM.
