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AAA Roadside Assistance ruined my Bumper!

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Old Oct 20, 2022 | 11:52 AM
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2014 E63S
AAA Roadside Assistance ruined my Bumper!

Came out of work to a flat from left tire on the 18th and decided to let my AAA roadside assistance handle the tow.

Just needed it towed 3 miles to get a replacement which wasn't able to be delivered until 10/19.

Went to pick up my car and look at the damage






Last edited by The1stWright; Oct 20, 2022 at 11:54 AM.
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Old Oct 20, 2022 | 12:13 PM
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2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
dude that sucks; sorry to hear. It will all
be made right but clearly this is the new frustration in your world that you have to deal with that was totally avoidable and unnecessary

several parts needs replacement including even the bumper cover as I suspect the clips will
be broken thanks to this tool bag; do you file a claim with AAA or Yur own insurance to go after them

how did he tow it? Flatbed? Winched it on the bed?

or old school tow?

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Old Oct 20, 2022 | 12:17 PM
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2014 E63S
Originally Posted by PeterUbers
dude that sucks; sorry to hear. It will all
be made right but clearly this is the new frustration in your world that you have to deal with that was totally avoidable and unnecessary

several parts needs replacement including even the bumper cover as I suspect the clips will
be broken thanks to this tool bag; do you file a claim with AAA or Yur own insurance to go after them

how did he tow it? Flatbed? Winched it on the bed?

or old school tow?
Filed a claim with AAA so far, they've said it takes up to 5 days and somebody will contact me. We'll see where it goes from there.

He towed it on the flatbed, not sure if it was winched down or not.
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Old Oct 20, 2022 | 12:28 PM
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2023 E63S Wagon
Bummer
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Old Oct 20, 2022 | 01:02 PM
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From: NYC
E63S

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Old Oct 20, 2022 | 01:13 PM
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2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
I had a brand new 2014 e550 palladium in an accident and the paint was though to match .. they gotta get that tint perfect on the bumper cover
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Old Oct 20, 2022 | 01:14 PM
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'91 964 Turbo, '02 E55's & '14 E63s-w
Sorry about the damage.

Been there, done that. I also have a AAA and they once towed my 1991 964 Turbo and damaged the Kinesis wheel and of course they didn't do that. One incident was enough and ever since I have always stayed with the towing guy from loading to un loading the car until I came across this guy who's fantastic and is a car enthusiast himself too

I recently had my E55 towed to a mechanic and when he pulled into my driveway, asked me if I had some wood boards he can use. He wanted to put them underneath the inclined tow bed edge where it didn't damage the concrete, wow now that's something I never thought about LOL

I have his number and before calling AAA, I always check his availability other wise I just wait until he's available.
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Old Oct 20, 2022 | 04:44 PM
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2014 E63S
Originally Posted by Faast
Sorry about the damage.

Been there, done that. I also have a AAA and they once towed my 1991 964 Turbo and damaged the Kinesis wheel and of course they didn't do that. One incident was enough and ever since I have always stayed with the towing guy from loading to un loading the car until I came across this guy who's fantastic and is a car enthusiast himself too

I recently had my E55 towed to a mechanic and when he pulled into my driveway, asked me if I had some wood boards he can use. He wanted to put them underneath the inclined tow bed edge where it didn't damage the concrete, wow now that's something I never thought about LOL

I have his number and before calling AAA, I always check his availability other wise I just wait until he's available.
Did you file a claim that AAA denied?
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Old Oct 20, 2022 | 05:38 PM
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'91 964 Turbo, '02 E55's & '14 E63s-w
Originally Posted by The1stWright
Did you file a claim that AAA denied?
Didn't know at the time to file with the AAA but the towing company flat out refused it
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Old Oct 27, 2022 | 07:13 PM
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2014 E63S
And AAA just flat out denied the claim.

Really don't want to use my insurance for this, but I have no other choice.
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Old Oct 27, 2022 | 07:26 PM
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1991 964 Turbo, 2002 Black E55, 2002 Black E55 " The Beast"- 2014 E63s
Sorry to hear about the bad experience

It would be a good idea to take pictures of the car prior to being towed away especially the wheels. I would also tell the towing company the responsible person for receiving the car would the SA and he can conform any damage if it happened during the towing
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Old Oct 27, 2022 | 07:31 PM
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2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
can you take the claim any higher with AAA? Could it have happened at the dealer?

Just reminds me how important walk around inspections are pre and post anybody taking over control of your car

The local benz dealership does this and it's probably saved them lots of claims and perhaps even helped customers with legit claims

Last edited by PeterUbers; Oct 27, 2022 at 07:44 PM.
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Old Oct 28, 2022 | 01:11 PM
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05 C55-gone 06 E55-gone 15 P85D 14 E63 S 11 Sonata 😅
Originally Posted by The1stWright
And AAA just flat out denied the claim.

Really don't want to use my insurance for this, but I have no other choice.

normally the tow truck driver take photos before they put it on the truck to avoid any claims. But Is it possible that the tire shop did this?
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Old Oct 28, 2022 | 02:57 PM
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2014 E63S
Originally Posted by AMGfifty5
normally the tow truck driver take photos before they put it on the truck to avoid any claims. But Is it possible that the tire shop did this?
I doubt they did it considering the undercarriage damage and the way it looks.

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