Anyone here ever got their front windshield replaced by safelite. Over the weekend it snowed here in NYC, I took out the E63 to drive to work today and on the highway a large chunk of ice came off this person roof and slammed through my windshield. My insurance provide will cover everything with out me putting a penny out of pocket but they recommended safelite. Will they use OEM windshield and how good is the work they do?

 

work is very good inmy area but as always depends on the actgual technician who comes to yoru house to do the work.

Their windshields are good as well...

 

Does yours have the premium package with all the cameras and sensors? I know OEM windshields were in short supply last year. Knew someone that waited 6 months for an OEM replacement.

 

Sorry to hear about that.

I've had a couple windshields replaced so far. One by the VPC and one by a dealer in Texas.

On the last night during my European Delivery on the drive between Munich and Stuttgart I got hit by a pebble from a truck somewhere way in front of us. Very small little crack. Wasn't sure if the VPC would just glue it or what, but they replaced the whole windshield, even moving the Vignette stickers. Any cost associated with the replacement was covered by the European Delivery Program's insurance. I did have a problem resulting from the replacement which was that when I picked up the car in the US, I got a bunch of warnings that the Distronic features were disabled, apparently because the camera alignment had gotten messed up.

Then a couple days later while driving cross country to California I got nailed by a huge rock from lord knows where, possibly dropped from a bridge above. I called Mercedes and they were able to find a dealership in Dallas who had a windshield that had all the features I did, HUD, IR film, etc.

Talking with the dealership, I could have used either the Windshield Replacement insurance I purchased through Mercedes or my auto insurance, which is Allstate. In the end I decided to use one of my silver bullets from the Mercedes insurance, so the factory glass was put in and cameras realigned and life was good again with the Distronic system.

In talking with the dealership and the issues with auto insurance companies and factor vs aftermarket glass, what the dealer said is the way most of his customers work around the issue is they go to the dealership first and have the glass replaced with factory glass then have the insurance company brought in.

My wife and brother in-law were both Allstate agents at the time and had dealt with the desire by some of their customers, particularly more affluent ones with higher end cars and were really aware of this issue. They both agreed with the approach recommended by dealer. Get the windshield replaced then contact the insurance company. They pretty much have to pay for the factory glass at that point.

My worry was that aftermarket glass wouldn't have the acoustic and solar protection features that the factory glass has.

Best of luck whichever way you go, and make sure you try to use the Distronic features after you pick up the car to make sure it still self drives and the adaptive cruise control works and so.

 

Thanks alot guys for your input really helped alot.

 

So I can just get the dealer to fix it and they could just charge my insurance? Gieco gave me the option to take it anywhere I want, I can maybe select my dealer and see what happens.

 

Not sure exactly the process since I used my Mercedes windshield insurance. Might be that you would pay for the repair at the dealership and then be repaid by insurance company.

 

I spoke with my Sales guy Jason, and he said just go with safelite. You can request OEM windshield and they will have to do it. Will post what I find out.

 

Do you have the acoustic package on your car? My brother in-law reported that after he had the windshield replaced in his S class with aftermarket glass there was a noticeable increase in noise. No info on which brand of aftermarket glass it was though.

 

No I did not get the acoustic package.

 

Good news it, I just got off the phone with safelite. They have to order the windshield from the dealer because they dont have windshields for 2019 model mercedes. So I will get a call back soon with an appointment.

 

Good, sounds like the best of both worlds, convenient replacement with an OEM part.

 

I skimmed fast thru this so wasnt sure if mentioned but if you have HUD you need to make sure the glass is compliant. I dont know if non HUD cars get the same glass.

 

I dont have HUD, wish I did but it was pushing back my delivery date by a few months when I first ordered the car lol. So I guess at a time like this its good that I dont have HUD. Safelite used my vin number and contacted the parts department at my dealer. Let see what happens. If they dont have it and I have to wait I got in touch with a friend of mine who works at Mercedes Benz corp parts department in Germany and said he can help me out.

 

Glad you're getting OEM. On another car I had aftermarket glass put in by safelite and the damn thing fogged up at every opportunity. Never had that problem with OEM. Don't know if it's treated with something.

 

Safelite did an oem windshield repair on my 2014 e63S, the install was smooth they had to adjust the wipers after so make sure they work perfectly. I didn't need a calibration of distro afterwards, though the insurance company covered it in case I wanted benz to do that

https://mbworld.org/forums/e-class-w...ed-advice.html

 

I have had Safelite repair 2 windshields -- both on Subarus FWIW. Both repairs were quick, the techs were on time, showed ID etc... On my '08 STi, the tint was slightly different because it was an aftermarket piece of glass -- car was already 8 years old so I wasn't worried about OEM. Both the repairs had good fitment, no change in sound or wind noise and no leaks. I would recommend Safelite.

 

I forgot to post back here lol, I was able to get OEM windshield, but safelite was trying to convince me to not get it since they said "it will take time to install". Told them I do not care, just install the OEM windshield that my insurance provider approved on.

 

Wow, they were just trying to make more money off you.

 

I have had good luck with aftermarket windshields on my AMG`s and Audi`s. 300 indy vs 1400 at dealer, depending on accessories. I do get Pastries and Cappuccino at the dealer though:

 

I did a replacement at Satellite before on my C300. They used OEM glass - the exact same part number as the factory windshield. No problems with HUD or DrivePilot.

I had them do the work at their shop instead of at my home because I thought they would have better equipment and environment for doing the work. The work was perfect.

 

I just had my C63S windshield replaced under warranty by Safelite yesterday for chips. Apparently if you have 4 chips, they won’t repair it. The windshield will need to be replaced. Unfortunately the OEM windshield has something wrong with the glass and there’s a distortion right in my sight when I’m driving.

 

Don't live with that! Take it back and have them replace it again.

 

I called them as soon as I got home but unfortunately they were closed so I’m going to call them again tomorrow.