Dealers putting wrong tyres on my W213 E63. AM I CRAZY?
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Dealers putting wrong tyres on my W213 E63. AM I CRAZY?
Hi all,
I’ve posted another thread about this before so long story short I bought a car from a approved used MB dealer and the car came with mismatched tyres. The front tyres are Michelin Pilot SuperSports and the rear had one Michelin Pilot Sport 4s and one Yokohama.
After complaining, the seller agreed to change the Yokohama to a Michelin Pilot Sport 4s to match the other on the rear axle. So this would mean two MPSS on front and 2 MPS4S on the rear. They agreed the work would be done by my local MB dealer.
I have just collected my vehicle from my local dealer and they have indeed changed the Yokohama tyre but THEY HAVE REPLACED IT WITH A MPSS. So now on the rear I have a MPSS and a MPS4S on the rear (3 x MPSS in total). Flagged this with the service advisor who said they’re compatible tyres and will be fine. Contacted a few independent tyre companies who disagreed and said for the type of car and AWD the tyres on the same axle should be the same as a minimum. They also confirmed that MPSS and MPS4S are not the same and have different tread patterns.
This is two different Mercedes Benz dealers telling me that non matching tyres on an E63 AMG is acceptable? Am I wrong? Am I crazy? Looks like I have no choice but to report this to head office. The service advisor said he will get his manager to call me on Monday to ‘see if they can do anything’.......
Wtf?
I’ve posted another thread about this before so long story short I bought a car from a approved used MB dealer and the car came with mismatched tyres. The front tyres are Michelin Pilot SuperSports and the rear had one Michelin Pilot Sport 4s and one Yokohama.
After complaining, the seller agreed to change the Yokohama to a Michelin Pilot Sport 4s to match the other on the rear axle. So this would mean two MPSS on front and 2 MPS4S on the rear. They agreed the work would be done by my local MB dealer.
I have just collected my vehicle from my local dealer and they have indeed changed the Yokohama tyre but THEY HAVE REPLACED IT WITH A MPSS. So now on the rear I have a MPSS and a MPS4S on the rear (3 x MPSS in total). Flagged this with the service advisor who said they’re compatible tyres and will be fine. Contacted a few independent tyre companies who disagreed and said for the type of car and AWD the tyres on the same axle should be the same as a minimum. They also confirmed that MPSS and MPS4S are not the same and have different tread patterns.
This is two different Mercedes Benz dealers telling me that non matching tyres on an E63 AMG is acceptable? Am I wrong? Am I crazy? Looks like I have no choice but to report this to head office. The service advisor said he will get his manager to call me on Monday to ‘see if they can do anything’.......
Wtf?
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you are not crazy. your car should be equipped with same tire brand and model. No if or but.
You should also argue with your concern for safety as well. Will the dealer take 100% liability in case of accident. If they say yes, then you will need them to issue you with a formal letter for it as your insurance may also fault you for having incorrect tires.
You should also argue with your concern for safety as well. Will the dealer take 100% liability in case of accident. If they say yes, then you will need them to issue you with a formal letter for it as your insurance may also fault you for having incorrect tires.
Last edited by bobblehead; Feb 13, 2021 at 08:49 AM.
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From: Manhattan
2016 C450, 2019 E63S
I had 2 tires replaced recently due to an accident, and I run on Pirelli PZero PZ4 tires. Turns out the 2 tires were replaced by Pirelli PZero tires not PZero PZ4. Anyways, this happened this week and it appears like it was an honest mistake from the shop so still waiting to resolve the issue (they haven't disagreed with me yet lol) but it doesn't affect me much as I'm running on my winter tire set at the moment. Regardless, they will be replaced with PZero PZ4 tires, there is no excuse or exception to put a "similar" or even completely different tire on whatsoever. I won't settle for it neither should you.
Also, you shouldn't have even picked up the car when you noticed the tires STILL didn't match.
Would you run a marathon in 2 different sneakers?
Also, you shouldn't have even picked up the car when you noticed the tires STILL didn't match.
Would you run a marathon in 2 different sneakers?
Last edited by NYC365; Feb 13, 2021 at 10:27 AM.
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19 E63s, ‘24SQ8, wanting another gas guzzling V8
What is an “approved used MB dealer?” You then said you “collected my vehicle from my local dealer.” Are these the same?
Is either one a true authorized Mercedes-Benz dealer?
Is either one a true authorized Mercedes-Benz dealer?
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E63
The approved used program is equivalent to the Certified Pre Owned program in other countries (I’m in U.K.). Thing is, I needed my vehicle back urgently for work and tbh I’m so fed up I’m currently looking to get the tyres sorted myself and then passing the bill over to them
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Dicking around with tires on a $100k car is the dumbest thing Ive ever heard. Your MB dealers are blowing smoke to save a nickel. All 4 should match, period (and be replaced at the same time really). Preferably all Michelin PS4S but I’ll take SuperSports over Pirelli any day. Anyway, tell them to stop screwing around—thats ridiculous.
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I had 2 tires replaced recently due to an accident, and I run on Pirelli PZero PZ4 tires. Turns out the 2 tires were replaced by Pirelli PZero tires not PZero PZ4. Anyways, this happened this week and it appears like it was an honest mistake from the shop so still waiting to resolve the issue (they haven't disagreed with me yet lol) but it doesn't affect me much as I'm running on my winter tire set at the moment. Regardless, they will be replaced with PZero PZ4 tires, there is no excuse or exception to put a "similar" or even completely different tire on whatsoever. I won't settle for it neither should you.
Also, you shouldn't have even picked up the car when you noticed the tires STILL didn't match.
Would you run a marathon in 2 different sneakers?
Also, you shouldn't have even picked up the car when you noticed the tires STILL didn't match.
Would you run a marathon in 2 different sneakers?
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Thread Starter
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E63
Dicking around with tires on a $100k car is the dumbest thing Ive ever heard. Your MB dealers are blowing smoke. All 4 should match, period. Preferably all Michelin PS4S but I’ll take SuperSports over Pirelli any day. Anyway, tell them to stop screwing around—thats ridiculous.
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From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
If that is the case, then all four should and better match. Call MB customer support if you need help too. As it was said also, sounds like the dealer is just trying to save a few “bucks.” Or in your case, a few “pounds?”
Good luck
Good luck
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E63
Thanks for the advice. I’ll at least wait until Monday to hear from the service advisor after he’s spoken to his manager (I think I’m being too lenient). If there’s no resolution, I shall kick up a turd storm
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19 E63s, ‘24SQ8, wanting another gas guzzling V8
Good luck.
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Piece of advice here. I just got my new MB back (yesterday) from a long 18 days service problem. After recently dealing with MB customer support and the MB dealership I found this out. I will not go into all those details but I learned this, if MB customer support thinks the dealership is “trying to fix” the car, they will not do much. So if the MB dealership makes ANY excuse, immediately tell customer support that the dealership is NOT fixing the problem. Don’t let MB customer support off the hook like I did.
Good luck.
Good luck.
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What can I do apart from make a complaint to someone above the dealerships?
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'19 E63S, ‘16 CLS63 RIP, '09 E63 Gone, '06 M5 Gone, '97 Supra TT Gone
They’re being very difficult. The service advisor there said they don’t think mis-matched tyres is an issue. They said if I’m not happy, return the car and they would give me a refund. They made it clear that changing all 4 tyres was not something they were willing to do. I had to fight them to change the one!
What can I do apart from make a complaint to someone above the dealerships?
What can I do apart from make a complaint to someone above the dealerships?
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2019 C63CS
Playing devil's advocate for a moment. One argument they have on their side is that the PSS is technically the correct tire. I assume this car came with the OEM PSS from the factory as was the case with many AMGs. The PS4S is only found on newer models and is therefore not available in MO/MO1 Mercedes spec for most sizes. I'm assuming they put the correct PSS MO/MO1 spec on. So the PS4S you still have on there is essentially the odd man out and depending on the wear difference you now have on the rear axle, you may wanna replace it anyway.
You can keep arguing with the selling dealer that they should have put on 4 matching tires before selling the car to you, but I think you'll only get that resolved by returning the car for a refund and let the next guy argue with them. If you like the car otherwise, I would probably call it a day and replace the PS4S with another PSS to have a matching set. That's assuming your wear levels overall are relatively close, new tires on the rear vs. partially worn tires on the front. However, I don't think 4Matic+ is particularly sensitive to having the same wear level front to rear as it primarly drives the rear wheels similar to an RWD setup. You don't necessarily need MO/MO1 spec tires, but if you do go with non-OEM tires I'd recommend you do a full set. I have changed the OEM PSS on my C63S to the PS4S and the latter is not MO/MO1 spec because of the size. They still perform better than the MO/MO1 PSS that came from the factory.
You can keep arguing with the selling dealer that they should have put on 4 matching tires before selling the car to you, but I think you'll only get that resolved by returning the car for a refund and let the next guy argue with them. If you like the car otherwise, I would probably call it a day and replace the PS4S with another PSS to have a matching set. That's assuming your wear levels overall are relatively close, new tires on the rear vs. partially worn tires on the front. However, I don't think 4Matic+ is particularly sensitive to having the same wear level front to rear as it primarly drives the rear wheels similar to an RWD setup. You don't necessarily need MO/MO1 spec tires, but if you do go with non-OEM tires I'd recommend you do a full set. I have changed the OEM PSS on my C63S to the PS4S and the latter is not MO/MO1 spec because of the size. They still perform better than the MO/MO1 PSS that came from the factory.
Last edited by superswiss; Feb 13, 2021 at 03:54 PM.
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E63
I recommended this in the other thread, there is NO WAY Mercedes corporate should be okay with dealers recommending or passing off mismatched tires on the same axle on a 4matic car. NO WAY. I was warned against having the same tires with too much difference in tread depth from an MB tech FFS. You are being lied to by a lazy dealer at worst, being told an assumption by a stupid one at best.
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Playing devil's advocate for a moment. One argument they have on their side is that the PSS is technically the correct tire. I assume this car came with the OEM PSS from the factory as was the case with many AMGs. The PS4S is only found on newer models and is therefore not available in MO/MO1 Mercedes spec for most sizes. I'm assuming they put the correct PSS MO/MO1 spec on. So the PS4S you still have on there is essentially the odd man out and depending on the wear difference you now have on the rear axle, you may wanna replace it anyway.
You can keep arguing with the selling dealer that they should have put on 4 matching tires before selling the car to you, but I think you'll only get that resolved by returning the car for a refund and let the next guy argue with them. If you like the car otherwise, I would probably call it a day and replace the PS4S with another PSS to have a matching set. That's assuming your wear levels overall are relatively close, new tires on the rear vs. partially worn tires on the front. However, I don't think 4Matic+ is particularly sensitive to having the same wear level front to rear as it primarly drives the rear wheels similar to an RWD setup. You don't necessarily need MO/MO1 spec tires, but if you do go with non-OEM tires I'd recommend you do a full set. I have changed the OEM PSS on my C63S to the PS4S and the latter is not MO/MO1 spec because of the size. They still perform better than the MO/MO1 PSS that came from the factory.
You can keep arguing with the selling dealer that they should have put on 4 matching tires before selling the car to you, but I think you'll only get that resolved by returning the car for a refund and let the next guy argue with them. If you like the car otherwise, I would probably call it a day and replace the PS4S with another PSS to have a matching set. That's assuming your wear levels overall are relatively close, new tires on the rear vs. partially worn tires on the front. However, I don't think 4Matic+ is particularly sensitive to having the same wear level front to rear as it primarly drives the rear wheels similar to an RWD setup. You don't necessarily need MO/MO1 spec tires, but if you do go with non-OEM tires I'd recommend you do a full set. I have changed the OEM PSS on my C63S to the PS4S and the latter is not MO/MO1 spec because of the size. They still perform better than the MO/MO1 PSS that came from the factory.
When you say MO/MO1 spec, what do you mean? I have approached independent tyre fitters and they have the MPSS in stock on their websites at a significantly cheaper price as well (compared to main dealer). But, it does state ‘OE BMW’ which states that the tyre has been homologated for certain BMW models? The tyre is the same speed rating, size, width etc it just doesn’t specify MO or MO1. I looked online and one tyre fitting company had an article up that said this just means the tyre comes from factory on certain BMW models but this tyre will fit other vehicles just fine. I’ll maybe call my local fitter and find out more.
I don’t know if the whole MO/MO1 rating system is universal for UK and the USA. I’m equally not sure which tyres come from factory in the UK. Clearly CPO cars don’t come with the right tyres as we’ve seen
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Yeah I’m not too worried about front to rear wear ratio at the moment. I’m heading down the route of changing the MP4S out for a MPSS and then giving the bill to MB via the complaints department if all else fails. I won’t leave it as it is even if at cost to myself. At least then, all four wheels will match and make me happier.
When you say MO/MO1 spec, what do you mean? I have approached independent tyre fitters and they have the MPSS in stock on their websites at a significantly cheaper price as well (compared to main dealer). But, it does state ‘OE BMW’ which states that the tyre has been homologated for certain BMW models? The tyre is the same speed rating, size, width etc it just doesn’t specify MO or MO1. I looked online and one tyre fitting company had an article up that said this just means the tyre comes from factory on certain BMW models but this tyre will fit other vehicles just fine. I’ll maybe call my local fitter and find out more.
I don’t know if the whole MO/MO1 rating system is universal for UK and the USA. I’m equally not sure which tyres come from factory in the UK. Clearly CPO cars don’t come with the right tyres as we’ve seen
When you say MO/MO1 spec, what do you mean? I have approached independent tyre fitters and they have the MPSS in stock on their websites at a significantly cheaper price as well (compared to main dealer). But, it does state ‘OE BMW’ which states that the tyre has been homologated for certain BMW models? The tyre is the same speed rating, size, width etc it just doesn’t specify MO or MO1. I looked online and one tyre fitting company had an article up that said this just means the tyre comes from factory on certain BMW models but this tyre will fit other vehicles just fine. I’ll maybe call my local fitter and find out more.
I don’t know if the whole MO/MO1 rating system is universal for UK and the USA. I’m equally not sure which tyres come from factory in the UK. Clearly CPO cars don’t come with the right tyres as we’ve seen
Last edited by superswiss; Feb 13, 2021 at 04:37 PM.
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E63
MO is Mercedes Original and MO1 is AMG Original. Yes, this designates the tire as a Mercedes OEM tire. All car manufacturers work with the tire manufacturers to tune the tires to their needs. There can be differences in the internal construction, compound and tread pattern between these different designations especially with the high performance tires. With cheaper eco tires the designation often just means OEM and are not actually different from the standard variant. You can definitely put a BMW designated tire on an AMG or one without any designation, but the car may not handle or perform the way AMG had tuned it from the factory, or you may not get the expected wear, but you don't want to mix designations. Don't put a BMW designated tire on the car with all the other ones being MO/MO1, because they will not be the same tires. The designation is on the sidewall of the tire. When you buy tires, make sure you really get the correct ones. Size, speed rating, load index and manufacturer designation have to match. Don't overlook the load index or you could be in for an exploding tire.
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In my 40 years of driving I have always had matching tires. If the car is that special to you I would pony up and get new rubber all around. If not I would return the car. Seems like you have spent more of your time on the tire issue than it would cost for new tires. I find it hard to believe the original seller will not make it right. I am in business and could not be this much of a ***** to a customer.
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In my 40 years of driving I have always had matching tires. If the car is that special to you I would pony up and get new rubber all around. If not I would return the car. Seems like you have spent more of your time on the tire issue than it would cost for new tires. I find it hard to believe the original seller will not make it right. I am in business and could not be this much of a ***** to a customer.
An independent tyre specialist told me that this is tricky if Mercedes themselves can’t see the fault. So I’ll have to go above their heads and complain. The tyre specialist did mention that I should get it in writing that they believe mismatched tyres are not an issue for safety or performance. If any issues do arise, I’m covered as they authorised fitment
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Dude, I never really paid much attention to manufacturer designations on tyres before but I’ve just checked. All three MPSS tyres, INCLUDING THE ONE FITTED BY MY LOCAL MB THE OTHER DAY, all have a star on them which means it’s a BMW designated tyre. Is that normal??????? Do MB really fit BMW designated tyres to cars? I’ve read online it doesn’t matter that much but I’ll have to call a local tyre fitter to check. The only MO1 tyre on the car is the MPS4S..........
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No, that's not normal. Around here dealers specifically state they put MO/MO1 tires on the cars. It's one of their arguments to convince customers to come to them for new tires. It's even on the mbusa.com site under the service information they have up there. The PSS in the front are clearly not the original tires. The factory would never put BMW tires on their cars and the MB dealership may just have matched the new PSS to the front. They probably completely overlooked that the other rear tire is a PS4S. Honestly, I would have just taken this tire mismatch situation as an excuse to put a fresh set of PS4S on the car. My guess is the previous owner had some fun with the drift mode and went through a few rear tires and then eventually started to cheap out. I'd be more comfortable with a fresh set of tires.
It was MB that put the Yokohama tyre on and caused that mismatch just before sale. How can you argue when a MB dealer does it? Except complain to corporate
Last edited by Mdotlife; Feb 14, 2021 at 10:52 AM.
