Hermes module delivery?
Thread Starter
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
Hermes module delivery?
Has anyone waiting on the Hermes module received an ETA for installation? Just curious.
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,204
Likes: 271
From: North CA
2021 E63S and 2025 GT63
Newbie
Joined: Dec 2021
Posts: 9
Likes: 5
From: Maryland
2021 E63s sedan
I've had my car for about 6 months now and still waiting on the Hermes module. Bought car out of state so I don't expect dealer to update me. Will have first oil change in a month or so at local dealer, at that point I will inquire. Certainly curious to see how everyone else fares.
Senior Member
Joined: Feb 2021
Posts: 304
Likes: 75
From: New England
21 E63s wagon
I, too, bought my car from out of state and haven’t heard anything. When I bought the car, there was talk of getting it fitted this month. Hopefully when it does become available, and for those of us who bought our cars from out of state, I hope there will be some mechanism in place where we’re notified as well.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
Trending Topics
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,204
Likes: 271
From: North CA
2021 E63S and 2025 GT63
Circular reference if one is asking--> dealer has no clue, when you ask MBUSA customer service they refer to the dealer….
Looks like taking delivery of these crippled cars was a major mistake.
Maybe hunting for this module on the internet and purchasing is the only alternative
anybody has the part number?
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Member
Joined: Aug 2018
Posts: 80
Likes: 8
2019 E63S Estate
My sales guy said that he hasn't seen or heard of any chips being delivered. MB wants to keep all their chips for new cars being built so that they can be delivered complete and have no concern about making things right with existing customers at this time.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,550
Likes: 745
From: Cary, NC
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
No evidence so far, just the opposite:
Circular reference if one is asking--> dealer has no clue, when you ask MBUSA customer service they refer to the dealer….
Looks like taking delivery of these crippled cars was a major mistake.
Maybe hunting for this module on the internet and purchasing is the only alternative
anybody has the part number?
Circular reference if one is asking--> dealer has no clue, when you ask MBUSA customer service they refer to the dealer….
Looks like taking delivery of these crippled cars was a major mistake.
Maybe hunting for this module on the internet and purchasing is the only alternative
anybody has the part number?
Member
Joined: Aug 2018
Posts: 80
Likes: 8
2019 E63S Estate
I was just told by my dealer today that the holdup on the delivery of my car from the VPC is that it is awaiting installation of the Hermes module. It has been sitting there for 2 weeks now and I have almost lost my mind as there is one more delay to this painful wait to get this car into my hands. Today he let me know that the module is supposed to be installed and then the vehicle will be delivered soon as a complete vehicle. This is the first one I have heard of. I also asked if they could fix the adaptive headlights to be fully functional. He had no clue that the lights are now able to offer the full features in the US.
Junior Member
Joined: Feb 2021
Posts: 24
Likes: 1
E63 Wagon
I was just told by my dealer today that the holdup on the delivery of my car from the VPC is that it is awaiting installation of the Hermes module. It has been sitting there for 2 weeks now and I have almost lost my mind as there is one more delay to this painful wait to get this car into my hands. Today he let me know that the module is supposed to be installed and then the vehicle will be delivered soon as a complete vehicle. This is the first one I have heard of. I also asked if they could fix the adaptive headlights to be fully functional. He had no clue that the lights are now able to offer the full features in the US.
Out Of Control!!
Joined: Nov 2018
Posts: 11,397
Likes: 5,322
From: San Francisco Bay Area
2019 C63CS
https://www.nytimes.com/2022/02/18/b...0for%20decades.
Member
Joined: Feb 2012
Posts: 87
Likes: 13
2010 M3 E90- sold, 2013 c63 sedan p31 eurocharghed V5, 2016 c63 s 2019 F Pace SVR 2021 E63S
I would be curious to hear what exactly is involved in getting chip installed. Just how invasive a procedure this will be. For now, not really missing the chip and I’m not sure I want my car operated on yet. My car may not need the chip vaccine 🧐 Nobody seemed to know what the process would be.
MBWorld Fanatic!
Joined: Feb 2019
Posts: 1,945
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From: USA
N/A
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,204
Likes: 271
From: North CA
2021 E63S and 2025 GT63
I would be curious to hear what exactly is involved in getting chip installed. Just how invasive a procedure this will be. For now, not really missing the chip and I’m not sure I want my car operated on yet. My car may not need the chip vaccine 🧐 Nobody seemed to know what the process would be.
LOL!
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,204
Likes: 271
From: North CA
2021 E63S and 2025 GT63
Senior Member
Joined: Feb 2021
Posts: 304
Likes: 75
From: New England
21 E63s wagon
After reading the new posts, I called my dealer here in Boston on Tuesday to see if they had an update on the availability of the modules. First I called parts and was told that the module is ready to be ordered. Ordered? So then I called the service dept and was told that the module is in fact now available and I was scheduled for installation next Thursday. Let’s see how this goes.
Newbie
Joined: Apr 2021
Posts: 4
Likes: 3
2019 Audi A6
I suggest anyone waiting on their Hermes module to call their dealerships. After reading this, I did. At first I was told it was on back order, but a little while later I was told they had it ready to install. I'm due in on Monday to get mine put in.
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,204
Likes: 271
From: North CA
2021 E63S and 2025 GT63
Member
Joined: Dec 2020
Posts: 162
Likes: 46
Range Rover Velar SVAutobiography
I would even suggest calling to confirm they received parts even if you have an appointment. I had an appointment this morning but they hadn’t received the part yet. Told me they believe it will arrive Monday. Good thing I called before driving over. Hopefully I can get installed mid week next week.
Member
Joined: May 2013
Posts: 131
Likes: 34
From: New Hampshire
2021 E63S Wagon, 1997 BMW 540i, 2002 BMW Z8
I picked up my car last week, apparently with the module intact as it was supposedly installed at the Baltimore VPC, however the tech guy at the dealer wasn't able to communicate with it. Still waiting for that to happen.
Member
Joined: Dec 2020
Posts: 162
Likes: 46
Range Rover Velar SVAutobiography
Well finally got the module installed today. Gotta see all the functionality but at least I got Mercedes Me now. Too bad they couldn’t incorporate wireless CarPlay. Wired CarPlay is so 2017.
