Very angry with Mercedes on lack of parts
Thread Starter
Member
Joined: Jul 2007
Posts: 84
Likes: 5
Looking
Very angry with Mercedes on lack of parts
My 2021 E53 is stuck for 6 weeks in the shop at the dealer due to a faulty headlight control module. No parts available. The dealer could care less about it. They told me to call Mercedes USA customer service. Nobody picked up for 40 minutes.
Other makes looking better and better.
David
Other makes looking better and better.
David
MBWorld Fanatic!
Joined: Dec 2012
Posts: 6,775
Likes: 1,152
From: NY
E63S | X5
My 2021 E53 is stuck for 6 weeks in the shop at the dealer due to a faulty headlight control module. No parts available. The dealer could care less about it. They told me to call Mercedes USA customer service. Nobody picked up for 40 minutes.
Other makes looking better and better.
David
Other makes looking better and better.
David
It's not the dealers fault there are global supply chain issues and parts shortages effecting many brands and many parts.
MBWorld Fanatic!
Joined: Dec 2012
Posts: 6,775
Likes: 1,152
From: NY
E63S | X5
Could be worse, your Porsche you just waited months to over a year on could be on fire in the middle of the Atlantic. https://www.cnn.com/2022/02/17/tech/...ars/index.html
All I'm getting at here is I wouldn't go burning bridges at the dealership because at the end of the day you're at their mercy so as much as you'd like to give the GM your thoughts, I wouldn't. Just have a drink, see if you can maybe track the part down, and if not just buckle up and be patient. It is what it is.
Last edited by CarHopper; Feb 18, 2022 at 11:07 PM.
MBWorld Fanatic!
Joined: Mar 2012
Posts: 2,364
Likes: 451
From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
At least your GM didn’t refuse to fix/help your problem and just try to buy you out of the car at a ridiculous discount just to get rid of you so he can at least have some inventory.
And I can’t understand why the MB Executive Referral Managers are not more help. <—-that’s sarcasm.
Seriously though, good luck with your problem.
And I can’t understand why the MB Executive Referral Managers are not more help. <—-that’s sarcasm.
Seriously though, good luck with your problem.
Thread Starter
Member
Joined: Jul 2007
Posts: 84
Likes: 5
Looking
Yes, well, what would be a good offer on a completely loaded 2021 E53 Cabriolet? It took me 4 months to find it and a flight to Pittsburgh to drive it back to Chicago. No, I'm keeping the car. Hopefully it's drivable until it gets fixed.
Trending Topics
Member
Joined: Mar 2020
Posts: 218
Likes: 70
From: Massachusetts
2020 s63 amg............2018 e63s amg w213............2017 C63s Coupe W205
This is the problem all manufacturers are having. I manage repairs at a high end collision center outside boston thats certified in porsche, vw, audi, mercedes, bmw, range rover, jaguar etc etc etc. Any parts coming from overseas are 5-8 weeks right now depending on how long it sits on a ship waiting to be unloaded. We cant tell our customers when their vehicles will be done because we arent provided any tracking until the item is actually unloaded from the crate its shipped in. Ive been waiting for parts for over 6 weeks on just about every company we service. I cant speak for your dealer and how they handled your particular situation, but I can tell you that we literally have no idea till things get offloaded at ports.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Member
Joined: Jul 2007
Posts: 84
Likes: 5
Looking
My dealer is trying to do the right thing. They've offered me a loaner. That's great as long as my car is stored inside at their facility. if it's outside, then my insurance is on the hook for damage or theft. It's a bad situation all around. I get that.
David
David
MBWorld Fanatic!
Joined: Mar 2012
Posts: 2,364
Likes: 451
From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
Thread Starter
Member
Joined: Jul 2007
Posts: 84
Likes: 5
Looking
Thread Starter
Member
Joined: Jul 2007
Posts: 84
Likes: 5
Looking
Last edited by Deshapiro; Feb 21, 2022 at 09:18 PM.
MBWorld Fanatic!
Joined: Jun 2014
Posts: 1,589
Likes: 683
From: IL
19 E63s, 23 M3 compX, B9 SQ5
Every other German make is having the same problems bud, it's the Covid chip shortage age you're living in. Get MBUSA to give you free maintenance for 50K miles, that's what they are offering for extended delays.
MBWorld Fanatic!
Joined: Dec 2008
Posts: 2,169
Likes: 75
From: San Diego
Hyperion's Candy-Coated 4 x 4
My 2021 E53 is stuck for 6 weeks in the shop at the dealer due to a faulty headlight control module. No parts available. The dealer could care less about it. They told me to call Mercedes USA customer service. Nobody picked up for 40 minutes.
Other makes looking better and better.
David
Other makes looking better and better.
David
Junior Member
Joined: Feb 2022
Posts: 39
Likes: 40
From: Stars at night are big and bright
2022 E53 AMG
My 2021 E53 is stuck for 6 weeks in the shop at the dealer due to a faulty headlight control module. No parts available. The dealer could care less about it. They told me to call Mercedes USA customer service. Nobody picked up for 40 minutes.
Other makes looking better and better.
David
Other makes looking better and better.
David
Part supplies, in all industries, are randomly back ordering due to global supply chain issues. It’s magnified when the parts are assembled from sourced global parts.
It is what it is. It sucks.
MBWorld God!
Joined: Jul 2010
Posts: 31,273
Likes: 3,916
From: on my way
2012 CLS63
My 2021 E53 is stuck for 6 weeks in the shop at the dealer due to a faulty headlight control module. No parts available. The dealer could care less about it. They told me to call Mercedes USA customer service. Nobody picked up for 40 minutes.
Other makes looking better and better.
David
Other makes looking better and better.
David
Senior Member
Joined: Jul 2011
Posts: 344
Likes: 5
From: Battle Ground WA
C63AMG, NIssan NX2000, Pontiac Fiero GT
Calling all metallurgists.... Have not read everything here, but. What about rehardening cam lobes and then regrinding? What about hardfacing and regrinding? Spray and regrind? Someone go collect the cores to create a batch. Will the lifters "rise" to the task of supporting the new cam base circle? May still be a lot of untapped hot rod capability out there not investigated? Yes, anneal, harden , straighten very tricky. Just saying, existential crisis here for many.
