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I bought a car out of state and had it shipped to me. Car showed up 10 days late, it's been a nightmare. So I climb into the car to see a collision detected message, there's no physical damage to the exterior but I'm guessing the warning doesn't appear from hitting a bump in the road. What does it take to generate this message?
Was it shipped enclosed? Was the battery still connected during transport?
likely the sensors over reacting to car movement vs proximity of obstacles (enclosed box) or another car near it (on the carrier); it can warn of collision if its being towed
also may need software update or adjustment of settings
Was it shipped enclosed? Was the battery still connected during transport?
likely the sensors over reacting to car movement vs proximity of obstacles (enclosed box) or another car near it (on the carrier); it can warn of collision if its being towed
also may need software update or adjustment of settings
Thank you. It was on an open carrier, they did not disconnect the battery. The area illustrated on the screen was the right side of the car, maybe some kind of hard swerve that surpassed a G limit? I drove around the block and it seems ok but I'm thinking I need to have MB inspect the suspension. If I don't do it now and something happens later I will be screwed.
In my (humble) opinion, you should get an inspection regardless. I don't know how they do it pre-owned, but I think it's normal even for them too to do Pre-Purchase Inspections (or whatever kind of inspection you can ask for). Mine was a new vehicle and was also on an open car carrier for the last mile delivery and dealerships will do PPI's on all new cars.
E63 S AMG, CLS550 4matic, C63 Ed 507, Volvo XC90 T8s
I hope my experience is what happened to your car. I.e. I hope it was not a real collision but MB's sensors merely thinking it was a collision. But do get an inspection done. On my part, I regularly get a collision detected warning when I store my car on my vehicle lift because the "settling onto the stops" process after the vehicle is lifted high enough generates a jolt. Also, when my local dealership removed wheels and placed the car on jack stands to work on my wheels, the jolt there also generated a collision detected warning. In reality, all that happened was the car jolted downwards with some moderate sideways movement and that was enough to trigger the warning. Wishing you the best of luck.
In my (humble) opinion, you should get an inspection regardless. I don't know how they do it pre-owned, but I think it's normal even for them too to do Pre-Purchase Inspections (or whatever kind of inspection you can ask for). Mine was a new vehicle and was also on an open car carrier for the last mile delivery and dealerships will do PPI's on all new cars.
The car I bought is new, one of about 10 left in the US. So if I take it to the dealer they will inspect it for free? I bought $10k of insurance so cost isn't an issue, I just have 7 days to file a claim. If God forbid there's something that exceeds $10k the carrier will be on the hook for the rest. Hopefully it's nothing. Every time I start the car I see the see the collision alert, will this go away on it's own?
The car I bought is new, one of about 10 left in the US. So if I take it to the dealer they will inspect it for free? I bought $10k of insurance so cost isn't an issue, I just have 7 days to file a claim. If God forbid there's something that exceeds $10k the carrier will be on the hook for the rest. Hopefully it's nothing. Every time I start the car I see the see the collision alert, will this go away on it's own?
you can delete that alert but you should leave it as is so dealer can see it and address it during inspection - also have you contacted the seller and what did they say about this
you can delete that alert but you should leave it as is so dealer can see it and address it during inspection - also have you contacted the seller and what did they say about this
Do you mean the dealership where I purchased the car? I haven't contacted them, I'm pretty sure their liability ends when the car is picked up. Let me know if I misread your comment.
The car I bought is new, one of about 10 left in the US. So if I take it to the dealer they will inspect it for free? I bought $10k of insurance so cost isn't an issue, I just have 7 days to file a claim. If God forbid there's something that exceeds $10k the carrier will be on the hook for the rest. Hopefully it's nothing. Every time I start the car I see the see the collision alert, will this go away on it's own?
The selling dealership probably did it when it came to their lot before they even sold it. it'd be highly irregular if they didn't (as this is standard procedure for all car dealerships.) So I kind of suspect whichever dealership you take it to locally might charge you for it since a PPI was probably already done -- besides, this happened during post-sale transport and out of their hands.
I'm sure your local dealership would be happy to do whatever inspection you request. So you can probably forget the term PPI (maybe ask the selling dealership out of state if they did one just to confirm), but get your local dealership to inspect it regardless, since it happened post purchase, but be prepared to pay out of pocket. I hope I'm wrong and it's some sort of warranty or insurance-covered thing.
Also, I'll throw in on the sensitive sensors thing. I've even had my proximity sensors go off during a launch before. I'm also one of those people who turns Active Brake Assist to Late (although I don't recommend this -- leave it at default sensitivity -- until you get familiar with driving your car and how sensitive you feel it should be based on that). And sometimes when I start to pull out of a parking spot a proximity sensor will alert briefly as I'm beginning to move (just once in a while.)
Last edited by LMinn; Jun 15, 2024 at 09:02 AM.
Reason: Clarify which type of sensors went off for me
Do you mean the dealership where I purchased the car? I haven't contacted them, I'm pretty sure their liability ends when the car is picked up. Let me know if I misread your comment.
Yes, the dealer where you purchased it from
who picked the carrier/transport and arranged it? You or the dealer?
i had a similar issue when I purchased a brand new 2014 e63 from Delaware (I'm in chicago) and it was closed shipped to me. There was an issue and I called Wilmington Benz and they immediately addressed it and compensated me and took issue directly with their contracted shipping carrier - all was right in the end
When liability "ends" is up for legal and subjective interpretation.
i send images immediately to them and they were very (they = Wilmington Benz the out of state dealer) professional and immediate with fixing the issues
Last edited by PeterUbers; Jun 15, 2024 at 04:32 PM.
I agree, it’s unlikely the system would trigger that just from a bump in the road. You might want to have the sensors checked out, maybe they got knocked around during shipping. Also, I'm new to this forum too, still figuring things out!
Had that a few years ago on our new GLS. Turns out that Gainesville Mercedes Benz HAD hit the car, DID hide the damage (well, a ****ty attempt)....
Would have taken 12+ weeks to get another vehicle in that color. We can not say enough BAD things about Gainesville Mercedes in Gainesville FL for trying to hide it, play dumb and think that we were dumb enough to not notice a **** ton of paint shop dust under the rear compartment of our new car.
I agree, it’s unlikely the system would trigger that just from a bump in the road. You might want to have the sensors checked out, maybe they got knocked around during shipping. Also, I'm new to this forum too, still figuring things out!
While I never got a "collision detected" message, the whole process was a mess. The car showed up late, just like yours. No visible damage, but man, these warning messages are nerve-wracking! I agree, it's unlikely the system would trigger that just from a bump in the road. You might want to have the sensors checked out, maybe they got knocked around during shipping. Also, I used a cost calculator when I had to ship car from NY to Florida, but I guess things can go sideways no matter how much research we do.
While I never got a "collision detected" message, the whole process was a mess. The car showed up late, just like yours. No visible damage, but man, these warning messages are nerve-wracking! I agree, it's unlikely the system would trigger that just from a bump in the road. You might want to have the sensors checked out, maybe they got knocked around during shipping. Also, I used a cost calculator when I had to ship car from NY to Florida, but I guess things can go sideways no matter how much research we do.
I was thinking about this....the car will not set off an alarm if you are driving down the road and hit a bump. How about if the engine is off? Could be a lower threshold for a 'parked' car indicating that something has collided with the car.
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