Recent goodwill
Thread Starter
MBWorld Fanatic!
Joined: Mar 2012
Posts: 2,364
Likes: 451
From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
Recent goodwill
Has anyone had any recent luck with getting something covered or partially covered by MB under good will? I’ve got 50,100 on the odometer, 1.5 yrs past time on warranty and now the known RMS leak.
If you had any luck, how did you get it? Did you talk to anyone specific?
Also, I’ve been quoted over $7k to fix it. What are some other prices if you had yours fixed out of pocket. (I’m starting to call Indy shops now.)
Thanks for the help (since I’m trying to decide if I keep it or send it down the road.)
If you had any luck, how did you get it? Did you talk to anyone specific?
Also, I’ve been quoted over $7k to fix it. What are some other prices if you had yours fixed out of pocket. (I’m starting to call Indy shops now.)
Thanks for the help (since I’m trying to decide if I keep it or send it down the road.)
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,232
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
From the sticky -
https://mbworld.org/forums/w213-amg/...fixes-diy.html
several threads discussing cost, as low as $5500; I've read NO threads on anyone getting goodwill coverage, just CPO coverage and third party warranty coverage, $5500 (see first link, was rms and ovs parts and labor):
https://mbworld.org/forums/w213-amg/...s-leak-18.html
https://mbworld.org/forums/w213-amg/...ml#post9082748
https://mbworld.org/forums/w213-amg/...y-pricing.html
https://mbworld.org/forums/w213-amg/...-rms-leak.html
https://mbworld.org/forums/w213-amg/...fixes-diy.html
several threads discussing cost, as low as $5500; I've read NO threads on anyone getting goodwill coverage, just CPO coverage and third party warranty coverage, $5500 (see first link, was rms and ovs parts and labor):
https://mbworld.org/forums/w213-amg/...s-leak-18.html
https://mbworld.org/forums/w213-amg/...ml#post9082748
https://mbworld.org/forums/w213-amg/...y-pricing.html
https://mbworld.org/forums/w213-amg/...-rms-leak.html
Last edited by PeterUbers; Jan 7, 2025 at 05:32 PM.
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,232
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
you can first call mbusa or if you have a good relationship with your SM that would be my first recommendation- ask him (or her) to advocate for you to have it 100% covered; and secondarily heavily discounted . This is also predicated on if you get routine service with this SM's dealership
also have you purchased multiple cars from this dealer?
mbusa has gone downhill in the past few years, they covered total buybacks of two brand new Mercedes of mine in 2014 but they aren't the same customer advocates anymore based on what I'm reading here on mbworld
Last edited by PeterUbers; Jan 7, 2025 at 05:39 PM.
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,232
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
consider all this before dumping the car:
Anecdotal report that RMS is totally resolved with new parts (fwiw):
https://mbworld.org/forums/w213-amg/...ml#post9082748
2022 Benz with m177 and RMS leak - add this to your decision making:
https://mbworld.org/forums/c63-c63s-...77-motors.html
Has it really been resolved?
https://mbworld.org/forums/w213-amg/...lift-e63s.html
third party Extended warranty and RMS coverage
https://mbworld.org/forums/w213-amg/...y-pricing.html
Anecdotal report that RMS is totally resolved with new parts (fwiw):
https://mbworld.org/forums/w213-amg/...ml#post9082748
2022 Benz with m177 and RMS leak - add this to your decision making:
https://mbworld.org/forums/c63-c63s-...77-motors.html
Has it really been resolved?
https://mbworld.org/forums/w213-amg/...lift-e63s.html
third party Extended warranty and RMS coverage
https://mbworld.org/forums/w213-amg/...y-pricing.html
Last edited by PeterUbers; Jan 7, 2025 at 11:51 PM.
Thread Starter
MBWorld Fanatic!
Joined: Mar 2012
Posts: 2,364
Likes: 451
From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
Well I just got exciting news. MB promised to cover the labor if I cover the parts. I’m shocked since I thought it would be the other way around, if they did anything, and I would have to cover the larger part.
Thanks MB!!
Thanks MB!!
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Member
Joined: Jan 2021
Posts: 238
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From: Arizona
2019 E63S and 2014 CLS 63S
You got lucky. You would think for a 100K car new, this wouldn't be such a huge problem. However, quality isn't what it used to be.
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Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,232
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,878
Likes: 812
From: Pacific Northwest
2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
Here's your post: https://mbworld.org/forums/w213-amg/...-thoughts.html
Member
Joined: Jan 2021
Posts: 238
Likes: 139
From: Arizona
2019 E63S and 2014 CLS 63S
OP, I think it has been the RMS failure all along, but they didn't want to tell you about it a couple years ago. I could be wrong, but that sounds more likely than some front seal that nobody has hear of before or since.
Here's your post: https://mbworld.org/forums/w213-amg/...-thoughts.html
Here's your post: https://mbworld.org/forums/w213-amg/...-thoughts.html
Member
Joined: Dec 2022
Posts: 186
Likes: 76
From: Northern California
1993 300SL,2007 RAM 2500,2009 CLK350,2011 ML550,2016 McLaren 650S,2018 AMG E63s wgn,2018 AMG SLC43
You pay for parts because that is their cash out to MBUSA.
They cover labor because (1) fundamentally you have contact with a really nice service mgr, but (2) they don't see much of a cost if they have labor slack. MB mechanics don't do piecework. If your spouse bakes, take a gift. Ask around the dealership to see what the SM and SR might like. Be very grateful.
If you feel yourself tearing up in appreciation, let them see it. Non-psychotic people get pleasure helping other people.
They cover labor because (1) fundamentally you have contact with a really nice service mgr, but (2) they don't see much of a cost if they have labor slack. MB mechanics don't do piecework. If your spouse bakes, take a gift. Ask around the dealership to see what the SM and SR might like. Be very grateful.
If you feel yourself tearing up in appreciation, let them see it. Non-psychotic people get pleasure helping other people.
Last edited by SerottaD; Jan 14, 2025 at 01:52 PM.
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,232
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
You pay for parts because that is their cash out to MBUSA.
They cover labor because (1) fundamentally you have contact with a really nice service mgr, but (2) they don't see much of a cost if they have labor slack. MB mechanics don't do piecework. If your spouse bakes, take a gift. Ask around the dealership to see what the SM and SR might like. Be very grateful.
If you feel yourself tearing up in appreciation, let them see it. Non-psychotic people get pleasure helping other people.
They cover labor because (1) fundamentally you have contact with a really nice service mgr, but (2) they don't see much of a cost if they have labor slack. MB mechanics don't do piecework. If your spouse bakes, take a gift. Ask around the dealership to see what the SM and SR might like. Be very grateful.
If you feel yourself tearing up in appreciation, let them see it. Non-psychotic people get pleasure helping other people.
Super Member
Joined: Jul 2003
Posts: 639
Likes: 33
From: London UK
E63s s213 2019 ,SOLD E63 Weistec, E55, C36
It always helps getting to know the service manager and not the minions on the service desk. I had the service manager persuade mb to cover front ceramics under goodwill (80%) took 6 months back n forth but he managed it. initial response was "mb would not cover" if it wasn't for the service manager taking the time to argue the case I would have had to pay.
RMS seems to be more of an issue in the US, the service manager I deal with says he hasn't seen one in any of the 3 dealerships he covers. (fingers crossed!)
RMS seems to be more of an issue in the US, the service manager I deal with says he hasn't seen one in any of the 3 dealerships he covers. (fingers crossed!)
