love my car but hate Mercedes corporation

crazy1469 · 07-28-2012, 04:51 PM

i have been having some issues with my car and i was expecting a lot more from mercedes, and all that i have been getting is excuses....from try this to try that to your transmission if fckd because you drive your car too hard.... but all that i know is that my ride spends more time at the dealer than i do driving it!!!!!
so i made a call to Mercedes Canada, put in a complaint and my car has been at the dealer for a week now and i have not heard from them...
i hope that my car comes out and i can enjoy driving it again, if not i think that my next step will be sending out emails and phone calls to local media and then i think that they will get on the ball!!!!

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Fung63 · 07-28-2012, 05:01 PM

sry to hear about that. which dealer have you been working with?

crazy1469 · 07-28-2012, 05:04 PM

Quote:

Originally Posted by Fung63

sry to hear about that. which dealer have you been working with?

Maple MB

VaclavSV · 07-28-2012, 05:38 PM

Go to Victoria Star Motors in Waterloo... I know its far but they will bend over backwards for you! (They will give you a loaner for a week if you need it) They were amazing with my transmission problems and actually know how to properly diagnose a problem!

black-clk500 · 07-28-2012, 06:15 PM

Just trade it in and move on, some cars are just lemons and it's best to cut your losses early and move on. When cars start giving me more trouble then fun it's time to move on to something new. You might have a bad apple, most cars here are pretty worry free.
My.02

Pit-Pony · 07-28-2012, 08:26 PM

My dealer is very good but I than find Mercedes Canada can be hard to deal with.

Karl901 · 07-28-2012, 08:38 PM

MB NA is typical German company. The top management is totally disconnected from the customer when it comes any issues with their products. I find most MB dealers do their best for the customers unless they are owned buy a large group.
Good luck.

Jycke · 07-29-2012, 07:34 AM

Quote:

Originally Posted by black-clk500

Just trade it in and move on, some cars are just lemons and it's best to cut your losses early and move on. When cars start giving me more trouble then fun it's time to move on to something new. You might have a bad apple, most cars here are pretty worry free.
My.02

What he said. Makes me pissed to hear about dealerships who don't take care of their customers after the car has been sold. PoS...

solekeeper · 07-29-2012, 11:18 AM

OP, what is the issue? CEL light of some sort etc..?

crazy1469 · 07-29-2012, 11:42 AM

Quote:

Originally Posted by solekeeper

OP, what is the issue? CEL light of some sort etc..?

hi, i am having issues with no sound from radio, harsh shifting, and pinging under heavy acceleration

Fung63 · 07-29-2012, 04:02 PM

take it to another dealer... unfortunately not all dealers are the same.

crazy1469 · 07-29-2012, 05:06 PM

Quote:

Originally Posted by Fung63

take it to another dealer... unfortunately not all dealers are the same.

i am, just now the car is at MB Maple and have to wait and see what happens

Jeffield · 07-29-2012, 05:40 PM

Mercedes Canada is terrible and I have had issues with them... but try Ducati Canada.

****ing stuck up Italians.

davidbijan · 07-29-2012, 06:39 PM

Are there lemon laws in Canada. When i was a student i had a nissan Xterra that was in the shop 5 times for the A/C in 18 months. I wrote a letter to Nissan and told them i wanted my money back. They never responded. So 6 weeks later i call headquarters and told them I retained a lawyer and planned on suing them(i never had a lawyer). They said they would get back to me and they did 20 minutes later. They asked where i wanted to drop the car off and i got my money back minus a maybe a grand for the mileage.

rage2 · 07-29-2012, 07:18 PM

No lemon laws in Canada.

Fung63 · 07-29-2012, 10:10 PM

Quote:

Originally Posted by Jeffield

Mercedes Canada is terrible and I have had issues with them... but try Ducati Canada.

****ing stuck up Italians.

lol...

crazy1469 · 08-02-2012, 04:38 PM

So my car has now been at MB for over a week and i have not heard anything from them!!!!

Cylinder Head · 08-02-2012, 04:45 PM

Sorry there are bad cars out there like there are bad people. I've been very lucky with my E and my M5 before it, while I know others who have had nightmare cars.

moosejaw · 08-02-2012, 04:47 PM

Canada has the following:

The Canadian Motor Vehicle Arbitration Plan Canada - Canadian Motor Vehicle Arbitration Plan is the dispute resolution program for consumers in Canada that have problems with the assembly of their vehicle or with how the manufacturer implements its new vehicle warranty. CAMVAP covers new or used owned or leased vehicles that are from the current model year and up to an additional four model years old.
CAMVAP is an arbitration program. It is free to consumers. Hearings are held in the consumer's home community. The process normally takes less than 70 days from start to finish. Most consumers are able to handle their own case without the assistance of lawyers. The manufacturers do not use lawyers. Their representatives usually are serving or retired district parts and services representatives. An inspection of the vehicle normally is part of an arbitration hearing and the arbitrator can order a technical inspection of the vehicle at the program's expense if doing so is required.
CAMVAP arbitrators can order the manufacturer to buyback the vehicle; repair it at the manufacturer's expense; pay for repairs already completed; pay out of pocket expenses for items such as towing, diagnostic testing, rental cars and accommodation related to the problem with the vehicle. The arbitrator can also order that the manufacturer has no liability.
CAMVAP is available in every Canadian Province and Territory.

Brought to you by a fellow Canadian and...................wikipedia

07-28-2012, 05:38 PM	#4
VaclavSV MBWorld Fanatic! Garage is empty, add now Join Date: Jun 2011 Posts: 1,269 Drives: 2012 C63 AMG	Go to Victoria Star Motors in Waterloo... I know its far but they will bend over backwards for you! (They will give you a loaner for a week if you need it) They were amazing with my transmission problems and actually know how to properly diagnose a problem! __________________

07-28-2012, 06:15 PM	#5
black-clk500 Super Member Garage is empty, add now Join Date: Jul 2008 Location: Massachusetts Posts: 981 Drives: '11 C63 (garage queen) '13 X3 (wife's) '10 F-150 Lariat (daily)	Just trade it in and move on, some cars are just lemons and it's best to cut your losses early and move on. When cars start giving me more trouble then fun it's time to move on to something new. You might have a bad apple, most cars here are pretty worry free. My.02 __________________ 2011 C63 ///AMG / BLK on BLK / P31 / LSD / CF Trim / Keyless Go / Rear Camera / All the other stuff too!! 2013 X3 35i Alpine White/Black loaded *Gone and ALWAYS* forgotten:** 2011 X3 28i (Vermillion Red/Blk) 2009 328xiT (TiAg/Blk) 2005 CLK500 (Blk/Blk) 2005 Mini Cooper (Chilli Red/Blk) 2002 330ci (TiAg/Blk) 1998 323ci (Tiag/Blk)

07-28-2012, 08:26 PM	#6
Pit-Pony Senior Member Garage is empty, add now Join Date: May 2002 Location: Canada Posts: 423 Drives: 2012 C63 AMG Sedan (Premium & APX) & 09 C300 Sport 4Matic	My dealer is very good but I than find Mercedes Canada can be hard to deal with. __________________ 2012 C63 sedan, APX & Premium, Magnetite two tone Black/Red interior 2009 C300 4Matic Black on Black Loved my 2007 C6 Corvette Coupe Red on Black SOLD

07-29-2012, 11:18 AM	#9
solekeeper Member Garage is empty, add now Join Date: Sep 2009 Posts: 233 Drives: S54/N54	OP, what is the issue? CEL light of some sort etc..? __________________ Any Bodywork/Paintwork needed in the South Florida, PM me. I'd be glad to help!

07-29-2012, 05:40 PM	#13
Jeffield MBWorld Fanatic! Garage is empty, add now Join Date: Sep 2008 Posts: 1,951 Drives: W204 / A207	Mercedes Canada is terrible and I have had issues with them... but try Ducati Canada. ****ing stuck up Italians. __________________ "This is Mercedes answer to the M3. It's the AMG C Class and It's not a car it's a complete ANIMAL" "You don't really drive this car, you cling on for dear life." -Jeremy Clarkson

07-28-2012, 05:01 PM	#2
Fung63 MBWorld Fanatic! Garage is empty, add now Join Date: Mar 2012 Location: Toronto Posts: 1,722 Drives: my wife bananas! :D	sry to hear about that. which dealer have you been working with?

07-28-2012, 08:38 PM	#7
Karl901 Senior Member Garage is empty, add now Join Date: Jun 2012 Location: Fla. Snowbird. Posts: 476 Drives: CLS 63 Turbo upgrade 830 hp,2012, E63 2010, C63 2009, E550 4matic, all Renntech tuned. Audi S8 2013	MB NA is typical German company. The top management is totally disconnected from the customer when it comes any issues with their products. I find most MB dealers do their best for the customers unless they are owned buy a large group. Good luck.

07-29-2012, 04:02 PM	#11
Fung63 MBWorld Fanatic! Garage is empty, add now Join Date: Mar 2012 Location: Toronto Posts: 1,722 Drives: my wife bananas! :D	take it to another dealer... unfortunately not all dealers are the same.

07-29-2012, 06:39 PM	#14
davidbijan Member Garage is empty, add now Join Date: Mar 2011 Location: So Cal Posts: 242 Drives: 2012 CLS550, sold 11 E350	Are there lemon laws in Canada. When i was a student i had a nissan Xterra that was in the shop 5 times for the A/C in 18 months. I wrote a letter to Nissan and told them i wanted my money back. They never responded. So 6 weeks later i call headquarters and told them I retained a lawyer and planned on suing them(i never had a lawyer). They said they would get back to me and they did 20 minutes later. They asked where i wanted to drop the car off and i got my money back minus a maybe a grand for the mileage.

07-29-2012, 07:18 PM	#15
rage2 MBWorld Fanatic! Garage is empty, add now Join Date: Dec 2002 Location: Montana/Alberta Posts: 1,080 Drives: C63 BS, CLS550 4M	No lemon laws in Canada.

08-02-2012, 04:38 PM	#17
crazy1469 Member 2010 Mercedes-Benz C-Class Join Date: Aug 2011 Location: toronto ontario Posts: 143 Drives: 2010 C63	So my car has now been at MB for over a week and i have not heard anything from them!!!! __________________ Fernando

08-02-2012, 04:45 PM	#18
Cylinder Head MBWorld Fanatic! 2009 Mercedes-Benz E-Class Join Date: Jul 2006 Location: Denver Posts: 5,600 Drives: '09 E63, '06 M5 Gone With The Wind	Sorry there are bad cars out there like there are bad people. I've been very lucky with my E and my M5 before it, while I know others who have had nightmare cars. __________________ '07 Barbie Scooter Glock: Austrian for "Lemming" Strong people are harder to kill than weak people, and generally more useful. I much prefer the outtakes from "Getaway in Stockholm"

08-02-2012, 04:47 PM	#19
moosejaw MBWorld Fanatic! Garage is empty, add now Join Date: Nov 2005 Posts: 4,919 Drives: none	Canada has the following: The Canadian Motor Vehicle Arbitration Plan Canada - Canadian Motor Vehicle Arbitration Plan is the dispute resolution program for consumers in Canada that have problems with the assembly of their vehicle or with how the manufacturer implements its new vehicle warranty. CAMVAP covers new or used owned or leased vehicles that are from the current model year and up to an additional four model years old. CAMVAP is an arbitration program. It is free to consumers. Hearings are held in the consumer's home community. The process normally takes less than 70 days from start to finish. Most consumers are able to handle their own case without the assistance of lawyers. The manufacturers do not use lawyers. Their representatives usually are serving or retired district parts and services representatives. An inspection of the vehicle normally is part of an arbitration hearing and the arbitrator can order a technical inspection of the vehicle at the program's expense if doing so is required. CAMVAP arbitrators can order the manufacturer to buyback the vehicle; repair it at the manufacturer's expense; pay for repairs already completed; pay out of pocket expenses for items such as towing, diagnostic testing, rental cars and accommodation related to the problem with the vehicle. The arbitrator can also order that the manufacturer has no liability. CAMVAP is available in every Canadian Province and Territory. Brought to you by a fellow Canadian and...................wikipedia __________________

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