The car may have troubles, but Penske ROCKS!
Thread Starter
Member
Joined: Nov 2001
Posts: 112
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From: LA Area
2002 C230K Sports Coupe
The car may have troubles, but Penske ROCKS!
We hear so many negative experiences here about MB centers all over the country, that I had to share my story.... a positive one..
My coupe was in for service for misfiring, and pano problems on the 22nd of this month, at which time I was given the standard C240 loaner from Penske Mercedes in West Covina. My service Rep. said he'd call later that day (which he did) but it turned out that it would have to spend the night, maybe 2. No big deal, I did have the loaner afterall....
Well, several days (9 to be exact) and a few thousand dollars in parts later, I have my car back.
What impresses me most about my service rep, and Penske in general, is the fact that they had my car flat-bedded to my home, approximately 90 miles from Penske, and took the loaner with them.... I know they wanted me to drive in to trade, but I had several conference calls today, and a couple of Dr.'s appointments to get to, so there was no way I could make it.
I didn't even have to beg them. Michael (my service rep) just offered it up. Now, I would expect it if I am coming in with an S or SL, but even my little coupe got me that great service.......
I do feel bad though. The driver spent 3 1/2 hours in weekend traffic to get here, and got lost twice..... I know he has a long night ahead of him.....
My coupe was in for service for misfiring, and pano problems on the 22nd of this month, at which time I was given the standard C240 loaner from Penske Mercedes in West Covina. My service Rep. said he'd call later that day (which he did) but it turned out that it would have to spend the night, maybe 2. No big deal, I did have the loaner afterall....
Well, several days (9 to be exact) and a few thousand dollars in parts later, I have my car back.
What impresses me most about my service rep, and Penske in general, is the fact that they had my car flat-bedded to my home, approximately 90 miles from Penske, and took the loaner with them.... I know they wanted me to drive in to trade, but I had several conference calls today, and a couple of Dr.'s appointments to get to, so there was no way I could make it.
I didn't even have to beg them. Michael (my service rep) just offered it up. Now, I would expect it if I am coming in with an S or SL, but even my little coupe got me that great service.......
I do feel bad though. The driver spent 3 1/2 hours in weekend traffic to get here, and got lost twice..... I know he has a long night ahead of him.....
Super Member
Joined: Jan 2002
Posts: 875
Likes: 1
From: Los Angeles
2002 c230k
Penske took care of me the same way. Flatbed pick up and drop off with a c320 loaner. They even brought my car back after missing me the first time at 7pm and 40 miles away. Good dealer.
Thread Starter
Member
Joined: Nov 2001
Posts: 112
Likes: 0
From: LA Area
2002 C230K Sports Coupe
Originally posted by Tezta
I hear penske is good too. Why did you have to spend a few thousand dollars though?
I hear penske is good too. Why did you have to spend a few thousand dollars though?
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Joined: Nov 2001
Posts: 570
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From: Agoura Hills, CA
C230K
Originally posted by Matt230K
They must own their own flatbeds, because it gets expensive to pay a towing company to do that all the time.
They must own their own flatbeds, because it gets expensive to pay a towing company to do that all the time.
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Joined: Sep 2002
Posts: 3,145
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From: Ohio
2010 C300 4matic
Originally posted by Vince
i think if the car is under warranty then the bill gets sent to mbusa. so dealers don't really mind adding a little to the bill
i think if the car is under warranty then the bill gets sent to mbusa. so dealers don't really mind adding a little to the bill
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MBWorld Fanatic!
Joined: Aug 2002
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From: York, PA
2003 C230K Sport Coupe, 1986 190E 2.3
Most towing companies work closely with the dealer to bille them exactly what they will get for towing from the manufacturer. Towing is covered under warranty if it is needed. But most manufacturers pay like $30-40 for towing so it is much lower than the tow companies charge. But if the tow company lets it slide for that rate, they will get more business from the dealer and they make it up on non-warranty tow jobs.
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Joined: Sep 2002
Posts: 3,145
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From: Ohio
2010 C300 4matic
Originally posted by mctwin2kman
Towing is covered under warranty if it is needed.
Towing is covered under warranty if it is needed.
If this dealer does this often, they may be better off buying their own truck and hiring a guy to drive it. It would probably be cheaper in the long run.
