HELP dealer broke part and expects me to pay
Thread Starter
Senior Member
Joined: Jan 2010
Posts: 456
Likes: 4
From: Canada
2003 c240 4matic wagon
HELP dealer broke part and expects me to pay
ok brought my 03 c240 4matic wagon in today (to a mb dealer) to have the right rear wheel bearing changed
they just called me and said while pressing out the bearing the hub cracked
NOW they want ME to pay $1000.00 for the hub
now they broke it not me
so what can i do????
they just called me and said while pressing out the bearing the hub cracked
NOW they want ME to pay $1000.00 for the hub
now they broke it not me
so what can i do????
Out Of Control!!
Joined: Nov 2001
Posts: 10,067
Likes: 11
From: Westwood, NJ
2004 Civic Si. FWD for the Win!
Ask to speak to the service manager, then keep going on up the food chain, and possibly involve MBUSA.
Now, if when removing the bearing, there was a problem with the hub itself and that's what lead to the cracking, the dealer may have a leg to stand on, but it will be next to impossible to prove that the problem did not exist before they started work. But keep pressing anyway if you think you are in the right here.
Now, if when removing the bearing, there was a problem with the hub itself and that's what lead to the cracking, the dealer may have a leg to stand on, but it will be next to impossible to prove that the problem did not exist before they started work. But keep pressing anyway if you think you are in the right here.
Out Of Control!!
Joined: Apr 2008
Posts: 10,275
Likes: 10
From: Jerzy
04 CLK 320 > CLK32K
Sounds like your stuck between a rock and a hard place. Like Tommy mention tried to work your way up the food chain. Good Luck, and try to find a reputable indie shop to do your work. It will save you a lot of headaches
Super Moderator
Joined: Jun 2008
Posts: 19,942
Likes: 192
From: Llandudno, Cape Town, South Africa
late 2009 CLK 350 Coupe Elegance, '65 Jaguar S Type wires
Be damn difficult & I think they will come round.
One question - what caused the bearing to fail? Did you curb it hard?
One question - what caused the bearing to fail? Did you curb it hard?
Thread Starter
Senior Member
Joined: Jan 2010
Posts: 456
Likes: 4
From: Canada
2003 c240 4matic wagon
bearing just went I was noticing a grinding sound when turning left so i jacked it up and found the rr tire had play in it when moved side to side over 1/8" of play NO marks on tire or rim so no curb hit
anyways i called mb canada left a message with the manager for my area and low and behold the dealer calls me back 35 mins later saying they feel bad and they will cover all costs (except the orig 1.5 hours to replace bearing) which i felt was fair
the issiue was they NEVER said it may break when they press it out so being they never warned me before hand its NOT my problem
anyways I will let you guys know exactly what happened when i get the car probably not till monday as they probably wont get the parts friday
anyways i called mb canada left a message with the manager for my area and low and behold the dealer calls me back 35 mins later saying they feel bad and they will cover all costs (except the orig 1.5 hours to replace bearing) which i felt was fair
the issiue was they NEVER said it may break when they press it out so being they never warned me before hand its NOT my problem
anyways I will let you guys know exactly what happened when i get the car probably not till monday as they probably wont get the parts friday
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Thread Starter
Senior Member
Joined: Jan 2010
Posts: 456
Likes: 4
From: Canada
2003 c240 4matic wagon
probably not its mb canada
Im pretty sure that they called the dealer thru as they were NOT going to do anything besides take 140.00 off the part
then called to say they value my bussiness and they will cover it now.....
either way I dont have to pay so thats good
Im pretty sure that they called the dealer thru as they were NOT going to do anything besides take 140.00 off the part
then called to say they value my bussiness and they will cover it now.....
either way I dont have to pay so thats good
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