ChrisBrown

Inside was a copy of my invoice for my repairs on Monday, and a letter.

The service department wrote and apologized for overcharging me.

They discounted my repairs $200 (off of a $660 repair bill), voided the previous credit card transaction, and charged me the cheaper total of $460.

Made my evening. First time I ever got a "we charged you too much" letter.

They usually always discount 15% on my service orders...this was definitely above and beyond.

Thumbs up for Schumacher European.

glocati

right on !

nobli

for every good experience, there are plenty of bad ones. happy for you, but now 10 of us have to get assed out lol

anonymousmoose

This may be the end of the world folks.

johnand

You sir, should make a quick trip to Vegas, or buy a lotto ticket, because you are one lucky guy

eesjunin

what repairs were done? and which ones were discounted?

Glyn M Ruck

I'm impressed! So pigs can fly!

MBfinatic

Never heard of the stealership doing that..

ChrisBrown

I had my washer fluid tank, pump, and lines replaced. All were leaking and weeping.

They also diagnosed another failed Sirius radio tuner (which Sirius bricked remotely with 3 software updates over the phone with me the week before).

Used Sirius tuner is on it's way via eBay right now, which I will be installing and activating this weekend (hopefully).

Off topic: I still can't believe Mercedes wants $1250 for a satellite radio tuner...found it for $300 on eBay.

MBfinatic

That is mercedes. While I was at the parts dept I saw someone pay $500 so he can hook up his ipod.....

ChrisBrown

That makes some sense. I bought the Mercedes kit for my car - $350. Add a service hour in, you're close to $500 if you have the dealer install it.

That said, sometimes I don't like to swallow the parts costs.

I'd still rather drive a Mercedes over anything else.

anonymousmoose

They wanted over $600au for a bluetooth adapter, found one on ebay for $185 (and it was a benz not aftermarket).

FraKctured

After reading this, I had to post my odd story from the past couple of weeks.

I took my car in for Service B, but didn't need the oil change yet, and the service manager said there were so few miles, he would just do a Service A. But, I got new tires last fall, and wanted them rotated, which is a Service B item. So, I got home, noticed the tires hadn't been rotated, and rescheduled.
I returned 5 days later, and they rotated the tires and checked the brakes. I got a bill with a big fat "$0.00" on it! They said it was free because I had to drive in again--I live about 40 miles away. I know that it's not a lot to get tires rotated, but still--to be at the dealer for an hour and come home without a bill is, to say the least, unusual.

On top of that: 4 years ago, I traded in my old C230 on a CPO C280 4Matic, and they were offering a 1.99% interest rate, so I took that instead of paying cash (I was making 2-3% in my savings account, so I figured it was a few extra dollars in my pocket). But, since then, I'm no longer making even that amount of interest, so I decided to pay the car off. Sent them a check and got this back a few weeks later (overpayment reimbursement)! Don't know if anyone else will find it funny to get a check for $1 from MB Financial Services, but I've got it on my bulletin board and it just makes me laugh when I see it.

ChrisBrown

Maybe we should turn this into a funny stories thread

anonymousmoose

I dont have much faith in Mercedes-Benz in Australia. I got the impression they dont put much effort into their service when I got told my car was not compatible with the MB Audio Jack cable and I would need to spend over $1200 to attach my iphone and play music. Thats after I showed them photos from the web with part numbers and where the connected is located. Well it turned out the car was factory pre-wired for the cable to just plug it. 5 mins works for the intendant and they lost my invoice, so I still haven't paid for the part months later (I did try to pay twice but I couldn't pay without and invoice and they forgot how much the part cost).

The only service experience I've had to date was when they installed my adjustable camber kit;

One dealer quoted me over $550. The other $350. I consulted that the exact same work was involved, and I was told the former dealer charges extra for the wheel alignment whilst the second dealer includes it in the camber upgrade.

After I got the work done, the car still pulled left. I asked the 'technician' why its still pulling left, and he told me it can only be the tires. I took it to the Jaguar/Alfa/Ferrari/Lambo/Maserati/Austin-Martin/Land-Rover dealer I bought the car from, and they used the new camber adjusters to get my alignment perfect. MB didn't get my wheel alignment right. Maybe that's why they charged $350 instead of over $550 .


PS
The MB Dealer did give me some MB mints and they found a sample shampoo bottle which the previous owner must have dropped under the seats.

ChrisBrown

You know they've never given me food yet.

lkfoster

They gave me a bottle of water the other day. That, and a bill for something that should have been covered under warranty.

ChrisBrown

When I bought the car I got a new set of mats and two key chains.