J.D. Power survey - Got mine yesterday
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From: Massachusetts
2007 BMW 328xi sedan
I was talking about a J.D. Power survey which is a third party independent firm that publishes the results for consumer review. I think you are referring to the Surveys distributed by a firm contracted by MB to provide statistical feedback on performance of sales/service departments of MB dealers. If you rate sales/service poorly on these surveys, it is kept internal to MB and it is likely the dealer will attempt to make you a satisfied customer, unless you are totally unreasonable in your requests. J.D. Power, on the other hand, will take your commentary and distribute it publicly.
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From: Earth
GLB 250 4matic
Originally posted by dmichael
I was talking about a J.D. Power survey which is a third party independent firm that publishes the results for consumer review. I think you are referring to the Surveys distributed by a firm contracted by MB to provide statistical feedback on performance of sales/service departments of MB dealers. If you rate sales/service poorly on these surveys, it is kept internal to MB and it is likely the dealer will attempt to make you a satisfied customer, unless you are totally unreasonable in your requests. J.D. Power, on the other hand, will take your commentary and distribute it publicly.
I was talking about a J.D. Power survey which is a third party independent firm that publishes the results for consumer review. I think you are referring to the Surveys distributed by a firm contracted by MB to provide statistical feedback on performance of sales/service departments of MB dealers. If you rate sales/service poorly on these surveys, it is kept internal to MB and it is likely the dealer will attempt to make you a satisfied customer, unless you are totally unreasonable in your requests. J.D. Power, on the other hand, will take your commentary and distribute it publicly.
i've received JD Power surveys for my other cars.btw, it is purely hypothetical. i am certainly not going to give them negative ratings. i got a tremendous amount of pressure to give them excellents on everything (otherwise, i was told, it is a failure even if it is very good). please call them if i'm not going to give them excellents... but i don't like to lie (which is what i would be doing if i were to give them all excellents). and i don't want to talk to them anymore. i was more curious about how these surveys are used and how it affects the dealership.
another side note: when i went to MB of Devon to try to make a deal on a car, i was told that they were the 2nd best rated dealership in the area... i asked who was first but he wouldn't tell me... LOL :p my area has R&S Imports (where i got the car), Brandywine MB, Keenan MB and MB of Devon... maybe someone who works at one of those places can clarify or are these ratings public in any way?
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From: On a hill overlooking San Francisco Bay
c230k, black, auto, c2 (let the sunshine in), Bose, leather, and CD
Originally posted by young
i was trying to hijack your thread
i was trying to hijack your thread
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From: Atlanta, GA
C230 coupe 6sp
The JD power survey is different from the one Mercedes sends you after you buy the car. The dealer is concerned mostly with the one Mercedes sends you, since it affects their ratings for allotments, etc. The JD Power survey is used for CSI (consumer satisfaction rating) to rank the manufacturer for all sorts of things. The one I just got is for the buying experience, not reliability or service.
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From: bucks county
black on black 2k2-230k auto/c1/c5/c7/k2c/COMAND/TELEAID/Stage II HIDS
Originally posted by young
another side note: when i went to MB of Devon to try to make a deal on a car, i was told that they were the 2nd best rated dealership in the area... i asked who was first but he wouldn't tell me... LOL :p my area has R&S Imports (where i got the car), Brandywine MB, Keenan MB and MB of Devon... maybe someone who works at one of those places can clarify or are these ratings public in any way?
another side note: when i went to MB of Devon to try to make a deal on a car, i was told that they were the 2nd best rated dealership in the area... i asked who was first but he wouldn't tell me... LOL :p my area has R&S Imports (where i got the car), Brandywine MB, Keenan MB and MB of Devon... maybe someone who works at one of those places can clarify or are these ratings public in any way?
keenan is nice cause of its size, small, and customer focused, its showroom only holds 7 cars, and the whole team is very friendly.
MB of P i hear nothing but horror stories about their sales team, but their service guys are nice (one of them let me drive an SL around to other side of the lot
)
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From: Earth
GLB 250 4matic
Originally posted by greg230
i would guess R&S imports, they are huge, friendly, and have never heard one bad story about them.
keenan is nice cause of its size, small, and customer focused, its showroom only holds 7 cars, and the whole team is very friendly.
MB of P i hear nothing but horror stories about their sales team, but their service guys are nice (one of them let me drive an SL around to other side of the lot )
i would guess R&S imports, they are huge, friendly, and have never heard one bad story about them.
keenan is nice cause of its size, small, and customer focused, its showroom only holds 7 cars, and the whole team is very friendly.
MB of P i hear nothing but horror stories about their sales team, but their service guys are nice (one of them let me drive an SL around to other side of the lot
)
btw, i've been seeing quite a few of them on the road.
