No Loaner Vehicles @ Mercedes Benz (what the..)
Thread Starter
Senior Member
Joined: Oct 2008
Posts: 280
Likes: 1
From: Las Vegas, NV
C300 4MATIC (w204)
No Loaner Vehicles @ Mercedes Benz (what the..)
So I just called the dealer to bring my car into get serviced. They will not provide me with a loaner for a same-day service. Is this normal?
Its not a big deal, but I work during the week so a loaner would have been nice to get to work. They said they have a shuttle (which is nice) but told me my work is too far for the shuttle to drop me off. Im still thinking no biggy, Ill take it in on Sat, but then they said they will be closed this saturday because of inventory. So i had to schedule my service for the 29th, which is a long time away. I asked nicely for them to make an exception for a loaner and they said no.
I don't absolutely expect a loaner, but I traded in my Lexus for a MB. I know for a fact that Lexus would have given me a loaner vehicle for a same-day service...like aways.
BTW - this is Fletcher Jones Mercedes Benz in Las Vegas (which everyone told be there customer service sucks and thats why Lexus took away there dealerships.). Figures..
So my questions is...is this all of MB dealers or just Fletcher Jones?
Please post your thoughts.
Its not a big deal, but I work during the week so a loaner would have been nice to get to work. They said they have a shuttle (which is nice) but told me my work is too far for the shuttle to drop me off. Im still thinking no biggy, Ill take it in on Sat, but then they said they will be closed this saturday because of inventory. So i had to schedule my service for the 29th, which is a long time away. I asked nicely for them to make an exception for a loaner and they said no.
I don't absolutely expect a loaner, but I traded in my Lexus for a MB. I know for a fact that Lexus would have given me a loaner vehicle for a same-day service...like aways.
BTW - this is Fletcher Jones Mercedes Benz in Las Vegas (which everyone told be there customer service sucks and thats why Lexus took away there dealerships.). Figures..
So my questions is...is this all of MB dealers or just Fletcher Jones?
Please post your thoughts.
Last edited by TheDarkSide; Nov 19, 2008 at 04:22 PM.
Super Member
Joined: Sep 2008
Posts: 736
Likes: 1
From: Haslett, Mi
2011 E350 4matic
there has to be more than one MB dealership in Vegas. the only way to show them you are unhappy is to not give them your business. if you bend over and give them your wallet you are just enabling them to continue to give poor customer service. when you cancel your appt ask to speak with the manager and explain the reason for your cancellation and let them know what they need to do to earn your business.
Super Member
Joined: Mar 2007
Posts: 640
Likes: 5
From: Phoenix, AZ, USA
2005 C240 4MATIC, 2020 GLC300 4MATIC
I always get a loaner. I go to Schumacher in Scottsdale. I think it's your dealership. Go to a different one if you can.
Schumacher goes above and beyond. For example: my sister dropped her car off there before going out of town for the week. They were willing to pick her up at the airport when she got back and bring her to the dealership to get her car.
I think Fletcher doesn't really want business from their customers...
Schumacher goes above and beyond. For example: my sister dropped her car off there before going out of town for the week. They were willing to pick her up at the airport when she got back and bring her to the dealership to get her car.
I think Fletcher doesn't really want business from their customers...
Out Of Control!!
Joined: Sep 2005
Posts: 18,414
Likes: 6
From: West Michigan
2007 E63
Loaners are all dealer dependent. My dealer would give out loaners if they were available...which they weren't almost all the time. So they gave us a shuttle in a VW Passat...
Thread Starter
Senior Member
Joined: Oct 2008
Posts: 280
Likes: 1
From: Las Vegas, NV
C300 4MATIC (w204)
Fletcher is the only MB dealer in Vegas.
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MBWorld Fanatic!
Joined: May 2008
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From: Long Island, New York
2013 C300 Sport Black Darth V3.0
My AD always gives me loaners. My c has been in three times first time I got a w203 (not sure which one) and I wasn't happy with the car, it was dirty inside and someone had smoked in it. I let my SA know about my displeasure now I don't know for a facty but the next two times I got almost new C300's.
Member
Joined: May 2008
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From: LAGUNA
2009 C300 SPORT 1999 CLK320
Wife took ours in today for "A" service 12k miles and got identical Blk /Blk C300 Lux for loaner. Mercedes Benz Laguna Niguel, Ca. Have always received a free loaner anytime we take any MBZ in for service there.
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Joined: Oct 2008
Posts: 2,601
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From: Atlanta, GA
2008 C300 Sport 6 Speed Manual, 1953 Chevy Bel-Air, 2015 Audi allroad, 1963 Chevy Apache
there has to be more than one MB dealership in Vegas. the only way to show them you are unhappy is to not give them your business. if you bend over and give them your wallet you are just enabling them to continue to give poor customer service. when you cancel your appt ask to speak with the manager and explain the reason for your cancellation and let them know what they need to do to earn your business.
Newbie
Joined: Sep 2008
Posts: 12
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From: Lost Wages
2009 C300 Sport
there has to be more than one MB dealership in Vegas. the only way to show them you are unhappy is to not give them your business. if you bend over and give them your wallet you are just enabling them to continue to give poor customer service. when you cancel your appt ask to speak with the manager and explain the reason for your cancellation and let them know what they need to do to earn your business.
Nope they are the only one for 200+ miles. They even purchased another site to lock up the market for the future. They run it like they have a monopoly.
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Joined: Aug 2007
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
So I just called the dealer to bring my car into get serviced. They will not provide me with a loaner for a same-day service. Is this normal?
Its not a big deal, but I work during the week so a loaner would have been nice to get to work. They said they have a shuttle (which is nice) but told me my work is too far for the shuttle to drop me off. Im still thinking no biggy, Ill take it in on Sat, but then they said they will be closed this saturday because of inventory. So i had to schedule my service for the 29th, which is a long time away. I asked nicely for them to make an exception for a loaner and they said no.
I don't absolutely expect a loaner, but I traded in my Lexus for a MB. I know for a fact that Lexus would have given me a loaner vehicle for a same-day service...like aways.
BTW - this is Fletcher Jones Mercedes Benz in Las Vegas (which everyone told be there customer service sucks and thats why Lexus took away there dealerships.). Figures..
So my questions is...is this all of MB dealers or just Fletcher Jones?
Please post your thoughts.
Its not a big deal, but I work during the week so a loaner would have been nice to get to work. They said they have a shuttle (which is nice) but told me my work is too far for the shuttle to drop me off. Im still thinking no biggy, Ill take it in on Sat, but then they said they will be closed this saturday because of inventory. So i had to schedule my service for the 29th, which is a long time away. I asked nicely for them to make an exception for a loaner and they said no.
I don't absolutely expect a loaner, but I traded in my Lexus for a MB. I know for a fact that Lexus would have given me a loaner vehicle for a same-day service...like aways.
BTW - this is Fletcher Jones Mercedes Benz in Las Vegas (which everyone told be there customer service sucks and thats why Lexus took away there dealerships.). Figures..
So my questions is...is this all of MB dealers or just Fletcher Jones?
Please post your thoughts.
Thread Starter
Senior Member
Joined: Oct 2008
Posts: 280
Likes: 1
From: Las Vegas, NV
C300 4MATIC (w204)
MBWorld Fanatic!
Joined: Jun 2008
Posts: 1,309
Likes: 6
2016 C63S
MB of Memphis, TN
Brought my 09 C350 to Dealership for the first check-up after 3000 miles. When I got there the service adviser told me it would take about an hour. He asked me if I wanted a car while I was waiting.
Since my appointment was at 1PM they had run out of C300's but they keep Honda Accords as back-up. All I had to pay for was gas. So instead of drinking their house coffee I drove to Starbucks for a nice Vanilla Late and brought the car back.
I thought all Benz Dealers in the US have the same policy with rentals/loaners?
I would call their service Department.
Brought my 09 C350 to Dealership for the first check-up after 3000 miles. When I got there the service adviser told me it would take about an hour. He asked me if I wanted a car while I was waiting.
Since my appointment was at 1PM they had run out of C300's but they keep Honda Accords as back-up. All I had to pay for was gas. So instead of drinking their house coffee I drove to Starbucks for a nice Vanilla Late and brought the car back.
I thought all Benz Dealers in the US have the same policy with rentals/loaners?
I would call their service Department.
Super Member
Joined: Jul 2002
Posts: 678
Likes: 1
From: Vancouver WA
'14 GLK250 Diesel
Folks, there is NOTHING mysterious going on here:
-Loaner policy is STRICTLY UP TO THE DEALER. Period. For MB, this has always been the case....nothing new.
-Monopoly markets [like Vegas] are what they are. Telling someone to find another dealer is kind of tough - Phoenix? Reno? LA? Hundreds of miles.
If you want to complain, talk to the GM of the dealership, but don't hold your breath waiting for a change.
-Loaner policy is STRICTLY UP TO THE DEALER. Period. For MB, this has always been the case....nothing new.
-Monopoly markets [like Vegas] are what they are. Telling someone to find another dealer is kind of tough - Phoenix? Reno? LA? Hundreds of miles.
If you want to complain, talk to the GM of the dealership, but don't hold your breath waiting for a change.
Thread Starter
Senior Member
Joined: Oct 2008
Posts: 280
Likes: 1
From: Las Vegas, NV
C300 4MATIC (w204)
Folks, there is NOTHING mysterious going on here:
-Loaner policy is STRICTLY UP TO THE DEALER. Period. For MB, this has always been the case....nothing new.
-Monopoly markets [like Vegas] are what they are. Telling someone to find another dealer is kind of tough - Phoenix? Reno? LA? Hundreds of miles.
If you want to complain, talk to the GM of the dealership, but don't hold your breath waiting for a change.
-Loaner policy is STRICTLY UP TO THE DEALER. Period. For MB, this has always been the case....nothing new.
-Monopoly markets [like Vegas] are what they are. Telling someone to find another dealer is kind of tough - Phoenix? Reno? LA? Hundreds of miles.
If you want to complain, talk to the GM of the dealership, but don't hold your breath waiting for a change.
Last edited by TheDarkSide; Nov 20, 2008 at 10:19 AM.
MBWorld Fanatic!
Joined: Oct 2008
Posts: 2,601
Likes: 28
From: Atlanta, GA
2008 C300 Sport 6 Speed Manual, 1953 Chevy Bel-Air, 2015 Audi allroad, 1963 Chevy Apache
I think we all get that it is dealer specific and no one said there is anything "Mysterious" going on. I just thought that under the circumstance of them being closed for inventory on sat, not being able to provide a shuttle service, and having to wait almost 2 weeks to get it serviced...that they would be more understanding/considerate.
Super Member
Joined: Dec 2007
Posts: 648
Likes: 1
From: Seattle
C-300, XC70, Wrangler
This situation may be a harbinger of things to come .... with our down-turned auto market, it may be a place where a dealer can cut costs to stay alive.
My experience at Service A was a similar experience, but I "stood my ground' and managed to get a loaner. But it left a bad taste in my mouth.
I've always had excellent service from Honda dealers, as was stated above. For my Volvos, that's varied depending on the dealer. One gives loaners, one is too small and I shuffle the cars or take a long walk while they do the service. One used to shuttle me to work and back, but the last time I used them they had a loaner.
I'm thinking it might become a past luxury. Local dealers (not lux brands) are withering up and blowing away in the winds of recession. If it means I have to shuffle cars to get the MB serviced, but that there's still a dealer around to do it, I can manage the shuffle.
My experience at Service A was a similar experience, but I "stood my ground' and managed to get a loaner. But it left a bad taste in my mouth.
I've always had excellent service from Honda dealers, as was stated above. For my Volvos, that's varied depending on the dealer. One gives loaners, one is too small and I shuffle the cars or take a long walk while they do the service. One used to shuttle me to work and back, but the last time I used them they had a loaner.
I'm thinking it might become a past luxury. Local dealers (not lux brands) are withering up and blowing away in the winds of recession. If it means I have to shuffle cars to get the MB serviced, but that there's still a dealer around to do it, I can manage the shuffle.
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Joined: Sep 2007
Posts: 2,069
Likes: 3
From: South Carolina
2005 E55 ///AMG
I have a good relationship with my SA and always get loaners. The policy is that you call in advance for service and they will have you a loaner...usually need to call a week in advance.
This is Dick Dyer Mercedes in Columbia,SC.
This is Dick Dyer Mercedes in Columbia,SC.
