More Mercedes Benz Quality Info
Thread Starter
MBWorld Fanatic!
Joined: Jan 2009
Posts: 5,113
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From: Southwest USA
Another round of ICE
More Mercedes Benz Quality Info
Recent Department of Transportation data for complaints they received per 100,000 cars sold from 2001 to February 3, 2010 (reported in Newsweek)
VW: 235
Nissan: 154
Chrysler: 138
Ford: 122
GM: 99
Honda: 97
Hyundai: 96
Toyota: 65
BMW: 37
Mercedes-Benz: 26
So, to clarify this data, VW owners complained at an approximate 10 times higher rate than did MB owners. Different sales volumes are not relevant, as this rate is based on per 100,000 cars sold. This is not warranty nor repair data, but complaints to the DOT, and all sorts of variables may be involved (e.g. propensity to complain to the government, for example), but it is directionally more good news about MB.
VW: 235
Nissan: 154
Chrysler: 138
Ford: 122
GM: 99
Honda: 97
Hyundai: 96
Toyota: 65
BMW: 37
Mercedes-Benz: 26
So, to clarify this data, VW owners complained at an approximate 10 times higher rate than did MB owners. Different sales volumes are not relevant, as this rate is based on per 100,000 cars sold. This is not warranty nor repair data, but complaints to the DOT, and all sorts of variables may be involved (e.g. propensity to complain to the government, for example), but it is directionally more good news about MB.
Member
Joined: Nov 2008
Posts: 139
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From: Pensacola, Fl.
2012 US Edition C300 Luxury 4-Matic
Interesting info
Recent Department of Transportation data for complaints they received per 100,000 cars sold from 2001 to February 3, 2010 (reported in Newsweek)
VW: 235
Nissan: 154
Chrysler: 138
Ford: 122
GM: 99
Honda: 97
Hyundai: 96
Toyota: 65
BMW: 37
Mercedes-Benz: 26
So, to clarify this data, VW owners complained at an approximate 10 times higher rate than did MB owners. Different sales volumes are not relevant, as this rate is based on per 100,000 cars sold. This is not warranty nor repair data, but complaints to the DOT, and all sorts of variables may be involved (e.g. propensity to complain to the government, for example), but it is directionally more good news about MB.
VW: 235
Nissan: 154
Chrysler: 138
Ford: 122
GM: 99
Honda: 97
Hyundai: 96
Toyota: 65
BMW: 37
Mercedes-Benz: 26
So, to clarify this data, VW owners complained at an approximate 10 times higher rate than did MB owners. Different sales volumes are not relevant, as this rate is based on per 100,000 cars sold. This is not warranty nor repair data, but complaints to the DOT, and all sorts of variables may be involved (e.g. propensity to complain to the government, for example), but it is directionally more good news about MB.
Thanks for sharing this info, its interesting......
Nuke
MBWorld Fanatic!
Joined: Feb 2004
Posts: 3,986
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From: SEATTLE WASHINGTON USA
'08 C300 Lux Barolo Red Beige Leather P2 MM 18" wheels '84 944
Bogus results
Recent Department of Transportation data for complaints they received per 100,000 cars sold from 2001 to February 3, 2010 (reported in Newsweek)....
<<<Big snip>>>
.......complaints to the DOT, and all sorts of variables may be involved (e.g. propensity to complain to the government, for example), but it is directionally more good news about MB.
<<<Big snip>>>
.......complaints to the DOT, and all sorts of variables may be involved (e.g. propensity to complain to the government, for example), but it is directionally more good news about MB.
It doesn't.
Thread Starter
MBWorld Fanatic!
Joined: Jan 2009
Posts: 5,113
Likes: 57
From: Southwest USA
Another round of ICE
This "data" doesn't have a damned thing to do with reliability. What it may reveal is how many times dealers refused to fix something for free and so the owner decided to complain to the DOT. Since their "data" starts with 2001, why does it not reveal the poor reliability of the early W203s and W211s? MB willingly spent thousands repeatedly fixing my 2001 C320 and a friend's 2003 E500 was the same.
It doesn't.
It doesn't.
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Senior Member
Joined: Feb 2008
Posts: 300
Likes: 2
From: Toronto
2008 c300
Calm yourself...the data is clearly labeled as complaint data and not reliability, and I described at least one source of bias. Your example points out another, including that MB may be willing to spend money to please customers to a greater extent than those with a higher number of complaints. That may also make for an attractive brand for some consumers.
Those I could do without.
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