stark.1

I recently took my car to a service center in fairfax and had my B service done. A day later the engine light came on and i gave them a call. I brought the car back in 4 days later and they told me the reason it "could" be causing the engine light to come on was due to the reserve fuel level lighting up. I found this strange cause thats never happen before. 3 days later my car started to jerk between gear intervals. And finally when i tried to reverse, the transmission failed. My question is will i be able to hold the Fairfax Service center liable for this repair or is it coming out of my own pocket. And secondly has anyone else experienced the same situation.

Carsy

In my view, first of all you need to know more about why the transmission failed & what caused it to fail. There may be a simple solution.

How many miles has the car done?

Was the transmission serviced during the B service?

Fairfax should be able to tell you definitely the reason the engine light came on .No maybes .There would be a code stored on your cars computer.

Information is the strength here for any possible action later on..

Please keep us informed of the outcome .

Good luck.

Knightmare69

Is this the 5-spd or 7-spd? I know there's a thread on the 7-spd but I haven't found much on the 5-spd.

kevink2

7 spd

.

stark.1

The repair is going to cost me 7,800 dollars. I was told the transmission blew up due to fluid issues
My car now has currently 85,XXX miles.
I would assume the transmission was checked if they had to replenish the fluid levelsand check the clutches, bearings, torque converter and other internal components.
After being informed of this I don't see anymore reason to keep the car. I do plan on selling it after i fix it but for how much?

Doanster

You're just going to shell out $7800 no-questions asked???
What did the CEL resolve to? What does "fluid problems" mean? Did you ask whether they'd help with the bill at all, e.g. pay part of the labor?
Was the transmission flush performed at 40k?
If youre just going to sell the car after this, why not look into how much the repair would be from an indy shop? Or is this already a quote from a non-dealer?
Sorry to hear of this, though!

stark.1

yea im planning on getting the car done else where for a cheaper price in order to take in the best amount of money after I sell it. The dealer said the only other option he can help me with is to try and find a salvage part. The transmission flush was performed at 40 k as well as 80k. I've had many problems with the car already. I don't want to get into all the other problems but this one is the last i will take.

serialize

IF both services were done within shcedule and done by MB dealer, how can they not take some accountability for the failure ? scary stuff. good luck with the situation man.

Crippled

this scares me? an 08 4 matic already having trans failures with only 85k? you even did the recomended service intervals......ugh i just got rid of a car cause they have been known for trans issues, dont wanna do it again!

Pete7874

The warranty expired at 50K miles. He's at 85K.

It does suck though. Part of the problem is possibly the fact that dealers in the US haven't been doing proper trans fluid changes. Another words, they only change half the fluid and don't bother to drain the other half from the torque converter area. Now it's biting the customers in the a**. So I agree, MB should be helping customers foot the bill for this.

RLE

He should check the repair orders for the two previous trans fluid changes to see how many quarts of what fluid he was billed for each time. If it wasn't the correct fluid and it can be proven that the torque converter was not drained each time, he might have a case. This would need to be reviewed by the local MBUSA service manager.

You need to have all your records first and don't be so quick to give in. Don't forget that the service writers are on commission and if he can sell you a new trans he gets a commission. He is not your friend.

Glyn M Ruck

+1^

Crippled

this still worries me for my 2011. i dont want my trans to go. cant it be rebuilt for much cheaper anyway? is this a problem with 4matic more?

Carsy

The straw that has broken the camels back, eh .I understand why you have lost confidence in the car/brand.

I am interested to know how you have driven the car ?. Have you been reasonably kind to the auto?

Could you rate it in a score of 1 -10 from sedately to absolulely thrashing it ?.Tyre mileage is a good indication.

I would take a good look at the previous services for slackness on the part of the dealer ,as others have suggested.

I am sorry to hear of a MB having so many problems.

Crippled

Are you sure the service center used the coorect trans fluid? Do these trans fail this often

kevink2

A failure a ~day after they did a service on it is more than a coincident. Not refilling all the way before a test drive comes to mind. A little effort on your part could keep the $7800 in your pocket, whether you sell or not.

RLE's post is right on target. If you had zero problems with the trans before, it's worth the effort.

1st ask for records like RLE said.

2nd ask for the cause of failure in writing from the mechanic who did the work.

3rd check oil level, if possible, and have the oil analized by
Blackstone.

It doesn't look good when you don't reply to the question about beating the trans. There are a lot of people here to help you save your money and get the dealer to pay-up, but you have to do some work and be honest with us. Otherwise, go with your plan A.

.

stark.1

sorry fellow members for the lack in reply, been caught up with work and school. Anyways i have talked to the service advisor and told him about the prices I have been quoted for from outside shops and he said he will match it. The price now is 5,500. He also noted that the torque converted may have to be replaced (only if it is needed) which will add 1,200 to the total charge.

"Have you been reasonably kind to the auto? Could you rate it in a score of 1 -10 from sedately to absolulely thrashing it ?"
i would rate it a 5. From time to time i gun it, due to poor restrain of road rage. I will be honest with you guys on this one, I am not going to hide it.

I've decided to keep the car after a long talk with my brother. As for having the dealer pay up any amount. The dealer did a fine job with all my service, but it was the Fairfax Service Center whom gave me the unfortunate problems with the engine. I will be going after the FSC for possible damage to the trans if given enough proof from the cause of the failure, and from the amounts of fluids drain during the service with FSC

coolvi

Uhh...I remembered this other thread so dug it up, and coincidentally another 2008 4matic...

https://mbworld.org/forums/c-class-w...peed-auto.html

dadangman

sorry to hear man...hope u get it fix with minimum amount out of your pocket!...

but I got my Tranny fluid change at 43k for my car, and what i found out from my Service Adviser in EuroMotors is that the Tranny Fluid change is not included in the service B.

stark.1

yeah and I just finally got my DRLs installed only to find out that the driver side LED are defective. Their do not turn on when given any power but when giving power to regular bulbs they turn on. The passenger side stays fully lit lol. I've also spent way too much money trying to get electrical mechanics to have the job done right.

snowmuch

It looks like the LED back plate on the drivers side is about to fall out.

stark.1

they both were lol but its mounted improperly. I've stated my issue in the 2011 drl led thread. The installer tried mounting the front and back mount as one piece instead of sandwiching them from the front and back of the bumper.

Crippled

What's the outcome on trans, what failed? What were systems, what fluid wad used?

Crippled

Fsc did the trans service? Then the trans failed? That sounds like there mess up