2006_C350

On my 2010 C300 at 30K miles last year I prepaid for 2 service maintenances for $1,100. The service advisor repeatedly told me it was a GREAT deal because my next service at 40K miles would be covered and it included service B, brake fluid, and tranny fluid.

I'm now at 40K miles and the service advisor told me that MBUSA made a change to the service requirements and didn't require the tranny service until 70K miles.

I called MBUSA to confirm and they told me tranny service is no longer required EVER.

I basically paid $1,100 for service A and service B. What a rip-off because I just did pre-paid maintenance on my 2014 E350 for service A and service B for $729.

What is the consensus? Is MBUSA helping the dealers cheat their customers?

Any and all advice is appreciated whether in this forum or private messages.

spyked

What does your owners manual say? Mine says that engines 272 with 7G Tronic require tranny service at 39k miles. Engines 271 and 276 with 7 Plus require 70k tranny service.

A refund or a tranny service is in order.

mike82212

How can I tell what my car has? I have a 2014 and the service manual says 39,000 for transmission

spyked

Make sure you are reading the matrix correctly. A 2014 C300 in the U.S. has an M276 engine, not M272.

MBSebas87

where can I find this matrix? I checked my manual and couldn't find it. I have a 2012 c300.

mike82212

I have prepaid service that shows the transmission at 40,000 and the matrix appears to show the same thing

spyked

These come with your cars. http://www.mbusa.com/mercedes/servic...enance_manuals

Choose your year and model.

frogs9497

I think the OP's point is that MBUSA is saying the service requirement has changed. If so, does it matter what the manual says?

spyked

#1. That would be shady of MBUSA extended the fluid change interval on the 7G Tronic. With 4Matic, they are ticking timebombs. The dealers are being shady by giving incorrect information based out of laziness or stupidity - not sure what's worse!

#2. If somehow, someway, MBUSA did in fact decide to screw all of their pre-2013 W204 customers over, then those customer are entitled to a refund. $1100 for two oil changes and a brake fluid change? Ya right.

frogs9497

Agree. Things like this and the entire 9q vs 6q transmission service debate just leave you wondering what to believe.

justaguy

I had my trans ( i cant get used to the idea of calling it a tranny ) service done at 60k miles on my 09 c300 4matic which included the oil in the torqe coverter . Basically i thought it was not needed because i owned many cars and never had a trans oil change done .. That is until i watched what came out of my car ... The trans oil was very dark ....brownish like . It was obviously very dirty .